Apple TV (4th gen.) won't turn off; light stays on

CEC doesn't work that well in my experience. Well… I should say it depends on the implementation. On my LG OLED, it's terrible. I've tried numerous things, but the command works very sporadically. Sometimes the TV turns off, sometimes it doesn't. No pattern whatsoever. Funny enough, it works without fail on my old LG LCD.

I'd submit a ticket but it's LG, so I'm not gonna hold my breath.

Problem Solved.

Based on your information, I checked a WD NAS Device on our network. It was running iTunes and Media Server protocols. Disabled both of them and the ATVs are behaving normally again.

Thanks!

This is not my experience. I am also having to aim the siri remote at my LG TV to turn it off. If I cover the IR it will not turn off the TV. In regards to this exact issue with the ATV light staying on, the only way I can make it work is to cover the IR sensor on the siri remote to turn off the ATV and then manually turn off the TV. It's a pain and was not an issue prior to 10.2.

I am having the same problem.

If I use the Apple remote app to put my ATV to sleep, the light stays off. But this method does not switch of my LG TV.

It must be related to the Siri remote.

HHopefully the next software upgrade will correct this issue.

I thought we already established that it's not a 3rd party connection that's causing the issue since people who don't have a 3rd party link are also experiencing the issue…

Further, we don't know whether the device is actually being woken or whether the light is simply just on while the device remains asleep. The evidence thus far is pointing to the latter.

If a 3rd party device was waking it, the current symptoms would be different in that you would see a visual UI on the screen.

Hi tennisproha. I don't believe Apple software causes this wakeup. 3rd-party software, running on Android (Plex), Apple computers (Stremio), and NAS servers (Twonky Media Server), does cause this wakeup. A random connection to port 7000 (AirPlay) causes an on-screen message, as you observe. However, connection to port 5000 (AirTunes) wakes Apple TV without a message. Apple software indentifies these services using Bonjour, which does not wake Apple TV. Apple TV still sleeps normally, with no light, in the absence of these disturbances.

I don't have anything connected to my Apple TVs. Only my iPhone accesses the device via AirPlay. There are no 3rd party devices connected to my network. I even have an Airport. So I have a complete Apple ecosystem yet the problem still persists on my Apple TV.

In fact, I have 2 Apple TVs. One has automatically updated to 10.2 but the other one hasn't yet. Not surprisingly, the one that hasn't updated yet behaves like before, but the one that has updated exhibits the light issue. When they are both off (sleep), they both show up as AirPlay devices on my iPhone in Control Center, as they've done in the past.

Sleep implies sleep like how an iPhone sleeps. It's not really ever off. So the question is whether this update is forcing the Apple TV to continually do something in the background that it didn't do prior to this iOS update, or whether it's simply a false light that just shows on while the device actually remains asleep.

I Agree that it seems to be a software issue. Up until I updated my iPad to the latest IOS I could put my ATV to sleep using the Remote app on the iPad and it worked properly - no light coming back on. However after the update yesterday even when I use the remote app the light comes back on.

I Have no third party connections.

I've had this issue since the last OS update, I raised a case with support, but was just told to flash the device. After reading this I turned off a Twonky Media server that I had on a NAS but had not used in ages and experimented. This has 'fixed' things, in so far as if it is OFF then the ATV will not turn on and if it is ON then after a couple of mins of sleep the ATV restarted itself. This is a change in behaviour as my older devices (OS-wise) certainly do not exhibit this. I suppose that all the PnP providers could update to change their behaviour, but I would really class this as a bug in the update, since no ATV I have had since the first gen failed to sleep properly.

My guess is that others have something on their networks that try to wake up their ATVs and the only way to sort it out would be to do what I did and disconnect devices one at a time and find the culprit, in my case this was only the NAS and then Twonky itself as a control within it and took an hour, but for others it might mean a lot of hassle.

In my case, I just waited with the TV until it started. I played with the NAS and then disabling/enabling the Twonky Media server. This nailed the issue for me. I would really try to nail down the cause. Perhaps simply disconnecting everything and watching the device without any networking at all (including wifi) would be a good start, at least you could see if it was the device itself or part of the environment. This in and of itself should not take too much time. Mine has now been behaving for 24 hours.

Hello All,

Just to report that after today's update: May 15th, the problem is still there. You put your TV to sleep and it comes to wake up by itself, also this reproduces on not connecting anymore via CEC with the TV (in my case Samsung, although changing the volume with the Siri remote works).

So.. looks like the Devs are still too busy to hear us eh?

D.

ps. Yes, I did submit the bug to the devs.

I get the airplay pop up, saying the os needs updated, all the time for no reason. I have no idea what device is trying to connect, and it's annoying. I also get the apple TV turning itself on too. I haven't been able to figure out what's causing it.