Safari iOS 10.3.1 not clearing Safari cache

Hello,

Firstly, I would like to apologize for my very long absence from these forums. I was a regular and often visited to offer help when I could. My father was very ill then passed away a little over a year ago so I have had a lot to deal with and am still dealing with.


That being said, the reason I am here today is that I have noticed that after the last iOS update (10.3.1) that my Safari cache does not clear completely. I have tried deleting it through settings and through Safari. This is happening on both of my iPads and my iPhone. Is anyone else having this issue? I will report it but wanted to know if this was widespread or something going on with only my devices?


I have tried resetting the devices, turning iCloud off for Safari, setting the date forward, etc, and nothing helps. Not all websites visited remain in my cache, just a select few. I cannot figure out why some clear and some don't.

If someone has a solution they have found please let me know.

Thanks!


Anyway, I hope you all are well!

Posted on Apr 19, 2017 10:44 AM

Reply
104 replies

Sep 23, 2017 12:50 AM in response to DjTaym

Today I spoken to Apple Support and they understand this issue. Maybe my case is a little bit special as I don't want to lose any health & activity data, therefore a fresh setup of my iPhone is not possible.


Now the senior specialist informed that they will investigate if the Safari data can be excluded in a back-up, due to that it will be easier than trying to portion out the health & activity data which of course is encrypted. They needed a couple of days to investigate and hopefully it can become a feasible solution for all of us with this issue.


Keep you updated...

Oct 2, 2017 10:42 AM in response to DjTaym

New update 2017-10-02


1. Apple support have talked to the engineers and they thought that this issue should have been solved with iOS 11.

2. Extracting the health data from a backup is not possible due to the high encryption of the data. A solution is to do a backup and exclude the Safari data.

3. Apple support installed a tracking profile on my iPhone, we did the test and collected all diagnostic data which I uploaded to Apple. The engineers will analyze the data, and hopefully be able to solve this.


Hopefully I'll get some more information from Apple Support by the end of this week.


Keep you updated...

Nov 29, 2017 11:11 AM in response to jazcan

OK, I have some good news!

But it's more of a work-around...


This is nothing that the Apple engineers informed me which that have should, but after iOS 11, the Health & Activity data is now stored separately in iCloud. What does mean? Well, now you are able to do a factory reset and still save all the health and activity data.


This solved my problem, so now with my iPhone X, all URL's are gone.

Oct 10, 2017 11:42 AM in response to DjTaym

You mean after years with this issue they are going to work on it. Hah, that's what they told me a year ago. I have totally reset and not backed up anything. Still can't get rid of the browsing history. My next devices will not be Apple. They don't seem to understand why corporate and healthcare won't use their product. This is a perfect example of why they never will. I set hardware standards for a 10 hospital 200 clinic organization and this sort of issue makes you wonder what else is screwed up.

Apr 19, 2017 10:23 PM in response to jazcan

Same problem. It effects my iPad Mini 4, IPad Pro, and iPhone 6 Plus. I have three items in the iPad mini that cannot be deleted and they don't match the web site signatures. Weather.com, Congress.net, Bing.net. I had an FBI-something or other appear on all three devices after just reading a news article on RT.COM On just the iPad Pro. Something very strange is going on and I think Apple has a huge intrusion problem with iOS 10,3.1.

Apr 21, 2017 11:39 AM in response to jazcan

Aloha jazcan.

Please let me be the first to welcome you back and extend my sympathies on your loss. You got your priorities straight. Family first, then if you have time ASC could always use your talent.

As to your question, which part doesn't clear ? I don't think the suggestions part ever cleared fully if that's the part.

Stay well, don't be a stranger. Bob.

Apr 20, 2017 12:17 PM in response to mikefromcoburg

Same problem. It effects my iPad Mini 4, IPad Pro, and iPhone 6 Plus. I have three items in the iPad mini that cannot be deleted and they don't match the web site signatures. Weather.com, Congress.net, Bing.net. I had an FBI-something or other appear on all three devices after just reading a news article on RT.COM On just the iPad Pro. Something very strange is going on and I think Apple has a huge intrusion problem with iOS 10,3.1.


10/20. I've done more investigating and discovered the CloudFront virus infecting all three machines! this is collecting all kinds of information - credit card, sites visited, contacts... - from our devices. And, it's crashing Safari. There are likely others, but this is one of the worst. I found this when I got a pop up window telling me I had won a random $1000 gift certificate. I didn't click on that, of course, but checked me cache and there it was.

Apr 20, 2017 12:37 PM in response to mikefromcoburg

OOOOkay. Just did a complete reset and restore from my MacBook Pro of the iPhone. Installed AdBlockPlus, Kaspersky, etc. Logged onto my iCloud account, fired up Safari and surfed over to new site The Hill, New York Times, and checked my PACER account. My Safari cache had over 100 different spyware and malware "trails". Could one of these secretly jail broke my phone.

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Safari iOS 10.3.1 not clearing Safari cache

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