Airpods keep disconnecting

I have the same problem, and it doesn't seem to be caused by interference. When i use them to listen to podcasts while walking, I have to hold the iPhone (5s) steady to prevent them from cutting in and out. I'm going back to earbuds.

I have been a loyal Apple user, owner and stockholder since before 2007, I own lots of Apple products, and by and large have been happy with each and every one of them. Until now, that is.

I bought a set of AirPods ($159.99) a few months ago and after a while realized that the pods were disconnecting randomly from the phone. My Apple watch, by the way, NEVER loses connection with the phone.

Now the first thing I noticed was the battery would die with-in 2 hours if I left them in my ears. SInce I don't listen to music or chat a lot on the phone, I decided to take them out when not using them. If I get a call I pop them in my ears , hear the sound flourish and tap tap, answer the phone. Or if I want to make a call, I put them in and tap tap, Siri, call my wife". Except about a third of the time, even when I hear the flourish, there is NO actual connection to the system

Contacted Apple Support and after a while went thru the reset process, twice and they seemed to work. Until the next day and at least once a day, every day since. I have to manually connect the AirPods to the Bluetooth.

I am thinking about throwing them away and going back to my el-cheapo horse collar bluetooth ear buds, that ALWAYS work. ALWAYS work.

To be clear, I have the iPhone X. When I had my 7+ I didn’t have this issue. Now I do. All the time.

I have to manually connect them. I think it has to do with update after 11.0. This is ridiculous though. I don’t get it. You pay all this $$ for these and it doesn’t work at all.

I’ve reset them 4 times. This shouldn’t happen. Ever.

Also when I called Apple Support previously I received an email from Apple about the support case (20000003587508). Instructions in the email indicate that if I wish to reopen the case, to click on the case number and I am brought to Apple Support.

I get to a page where I see this:

Clicking on either selection brings me to a sign in page, two part authorization process and I have a choice to choose a product and I will be connected to an expert. List are My iPhone, my Watch and my iPad.

Below these items is a comment that if my device is not listed to go to my account page and add it.

Except my AirPods are not listed (there is no way to add them) and I get sent to a generic help page on how to add a device to my account. Which does not help.

I bought my AirPods thru my Apple account and had them delivered from Apple to the house. Same thing I did for my Watch, iPad and iPhone SE. They are all listed.

I am not happy.

I have a problem when on a phone call and when listening to audiobooks when the AirPods are connected to my iPhone X. It is really annoying. Anyone else having a problem other than on phone calls?

Hi

The issue may be due to interference:

Potential sources of Wi-Fi and Bluetooth interference - Apple Support

So do they interfere with the Apple Watch or Tile devices?

I’m having the same exact issue with my Apple Watch and AirPods. Whenever on the phone. I have to put my Apple Watch in airplane mode.

On all apple devices it will allow you to select which device on the Bluetooth settings however if you are using a windows device you will have to disconnect on the windows device first.

Found an easy fix for the problem!! Just connect your iPhone or other device to another Bluetooth speaker, then try reconnecting to your AirPods. Fixed it instantly for me

Did you do a full reboot/reset of the phone or just off and on again?

I have the exact same issue and i’m doing the exact same thing as you... so I guess I’m gonna have to replace my old iPhone 6s plus ....