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Locked Macbook and Hacked appleID

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I was working on my macbook when suddenly i got locked out and got to this screen.

At the same time on my email thru phone i checked that someone accessed my apple id.

I also received an email from found my iphone that my computer is locked



User uploaded file

I quickly changed all my itune store passwords and even my email passwords. But i dont know how to unlock my mac

Posted on Apr 28, 2017 11:15 PM

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Posted on Apr 29, 2017 12:03 PM

Hi there, Henry!


Thanks for reaching out to the Apple Support Communities! It sounds like you have issues with your Mac being locked. Changing your passwords is a great step to start with. We also suggest checking out this article If you think your Apple ID has been compromised to be sure your Apple ID is totally secure.

For the issue specifically with your Mac being locked, what you are seeing is what happens when using this article iCloud: Use Lost Mode . Specifically, since you do not know the passcode to unlock the screen:

Turn off Lost Mode or change your contact info

You can turn off Lost Mode by entering the passcode on the device, or by following the steps below. You can also follow the steps below to change the contact information displayed on your lost device.

Note: If your credit and debit cards for Apple Pay were suspended because you put your device in Lost Mode, when you turn off Lost Mode and sign in to iCloud, you can resume using your cards.

  1. Go to Find My iPhone on iCloud.com.

    If you don’t see Find My iPhone on iCloud.com, your account just has access to iCloud web-only features. To gain access to Find My iPhone and other iCloud features, set up iCloud on your iOS device or Mac.

  2. Click All Devices, then select the device that’s in Lost Mode.

  3. Click Lost Mode, then change the information or click Stop Lost Mode.



Have a great day!
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Locked Macbook and Hacked appleID

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