Locked Macbook and Hacked appleID

I called the store I bought the MacBook from and gave them the serial number. They emailed me an invoice with the MacBook details, including serial number and although the invoice doesn't have my name on it the Apple Support person said as long as the invoice shows the same serial number as the MacBook you take in then they will unlock, BUT they are telling me that I will lose all my data.

I have also let the power drain down for 5 days and started it again this morning and still locked :-(

Take it to the Apple centre and they will use software to remove lock from your firmaware. It may have to stay with them for 24-38 hours. That is the only way it can be unlocked.

I called the store I bought the MacBook from and gave them the serial number. They emailed me an invoice with the MacBook details, including serial number and although the invoice doesn't have my name on it the Apple Support person said as long as the invoice shows the same serial number as the MacBook you take in then they will unlock, BUT they are telling me that I will lose all my data.

I have also let the power drain down for 5 days and started it again this morning and still locked :-(

My iCloud account was hacked by source supposedly from Kalunga Russia. My MacBook Pro and iMac desktop both show a lockout screen on start up and ask for a four digit PIN on my MacBook and a six digit PIN on my iMac Desktop. It says to email apple.device@gmx.com

There are reported fixes on REDDIT stating that resetting the PRAM / NVRAM by rebooting three times with the OPTION COMMAND P R keyboard combination will unlock the computer. I tried this and it does to work.

macosx - MacOS Ransomware with EFI Lock - Information Security Stack Exchange

Obviously someone has figured out how to hack into iCloud accounts bypassing two factor identification. This is a serious problem and Apple seems to be ignoring it as there is no information form Apple as to how to fix the problem or prevent icon accounts from being hacked. I assume Apple does not want to admit to security weaknesses.

If anyone has any information about this please post.

Turn off Lost Mode or change your contact info

You can turn off Lost Mode by entering the passcode on the device, or by following the steps below. You can also follow the steps below to change the contact information displayed on your lost device.

Note: If your credit and debit cards for Apple Pay were suspended because you put your device in Lost Mode, when you turn off Lost Mode and sign in to iCloud, you can resume using your cards.

1. Go to Find My iPhone on iCloud.com.

   If you don’t see Find My iPhone on iCloud.com, your account just has access to iCloud web-only features. To gain access to Find My iPhone and other iCloud features, set up iCloud on your iOS device or Mac.

2. Click All Devices, then select the device that’s in Lost Mode.

3. Click Lost Mode, then change the information or click Stop Lost Mode.

I have contacted the support team and they told me to bring my purchase invoice and leave the laptop at their service center for a week for them to reboot the laptop (all data gone). at the service center I went to today, I met 5 other people who have the same problem and they got the same treatment. I do not think that this is a good answer because all of this happen because our apple ids were compromised, and how come we cannot unlock our laptop when we have secured our apple id?

Did anyone resolve this? The same exact thing happened to me.

Pretty sure this is a hack, as it says "write to email:help.apple.us@gmail.com"...Apple wouldn't be using a gmail address.

Can't get into safe mode or anything, and find my iPhone doesn't allow me to put the mac into lost mode.

My iPhone 7 was stolen I quickly put it in lost mode, on find my phone. Is it possible that a couple of my apple devices (iphone 6+ and a new MacBook Air) have been locked with this 4 digit # that I didn't do, with a message saying "right to email passcode@gmx.com" because someone is trying to activate my iPhone that was stole?

I thought it was impossible to activate a locked iPhone that's in lost mode.

Am I wrong? can my iPhone 7 with the latest updates be activated by someone that stole it.

Got my MacBook back unlocked and NO loss of data.. Thank goodness.

Hello

I have same problem. I m trying to contact to apple service centre in India but not good response.

Pls tell me how to reboot the locket macbook air

My mail id is dr.pankaj.darji@gmail.com

Thank you

I was hacked too. My screen showed a 6 digit pin but now just shows "your computer is disabled try again in 60 minutes" when I reboot and "wrong passcode try again" after the 60 minutes elapses.

It also displays write to email: apple.device@gmx.com

Out of helplessness since I haven't been able to find any solutions online and there is no Apple store in Nigeria. I sent the hacker $100 in Bitcoin in the hope he would be merciful enough to release the password to me. Well... i had no such luck. He is simply ignoring my mails now.

Apple really needs to own up to this and provide a fix just like Windows did during the "wannacry" attacks.

Same problem. Idk what the heck to do and it is very frustrating. I have a 5 yr old computer and I'm supposed to go to the app geniuses to get it fixed IF I have a proof of purchase? I bought this five years ago! How the heck are they letting someone lock my stuff without 2FA and when I now log in to icloud with 2FA I still cant unlock my own computer?

terrible. They need to fix this.

Hello Jameson.h,

I have the exact same issue as Henry. Locked out of Macbook Air & received the same email notification. You suggested "Find Mu iPhone on iCloud.com" changing from "Lost" to "Stop Lost Mode". Although my Macbook is locked it is not listed as "Lost" on "Find My iPhone" therefore do not need to be switch back.

My Macbook is still locked. Any other suggestions?

Pat

I have directly contacting apple care via toll free.

They ask me to bring my mac to service center.

They ask invoice as evidence.

I didn't get any of charge information, or maybe because my mac still under warranty.

I experienced the exact same issue. I called apple support who confirmed that the gmx email was not legitimate and that I should not email it. They told me to take my MacBook to the Apple Store and warned that the only way it could be unlocked is by wiping the mac completely. I was so angry as I had nothing backed up.

I took it to the store regardless and the guy said this is happening to a lot of customers and the need to take the MacBook in to unlock it. They need to request information from a team in America in order to fix the issue but he assured me that it is very unlikely that they will have to wipe the laptop and he's only seen that happen once out of countless situations.

I pray it doesn't have to be wiped!