Locked Macbook and Hacked appleID

I have the same issue, was hacked last night. MacBook and iMac were locked. I changed password and set up two step authentication last night after the hack. I am able to log in, having same issues. Will try the PR ram reset on my MacBook now. Seems like there is a string of attacks suddenly.

I had the same exact problem. Someone hacked into my iCloud account - which apparently security wise is really weak - and my iPhone was activated as lost and my mac air blocked!

Got my iPhone back but I cannot use my mac as it asks for a pin. It's been two days now. Apple support were useless they can only unlock it with the proof of purchase because of security reasons?! What security are we talking about when I was so easily hacked??

If I can't find the receipt it's more than 1 thousand pounds to bin?! I confirmed in store with the assistants where I bought the mac and the year and even the month and even the store but still is not enough to confirm it's mine?!

Thank you apple

I'm going in tomorrow to try to get the issue fixed. I'm under 18, so I didn't purchase my Macbook Pro -- obviously my parents did. Will I need one of them present along with the receipt for the Genius Bar to help me? 🤔

I talked to a 3rd party apple tech, someone I know and had been working with for a long time, and he said he could do the unlock for $45 bucks in my area. I got apple to do it for me for free ultimately, but if I couldn't find my receipt that was my second option. You may be able to find a 3rd party apple tech who will do it with less proof, but your millage (not sure what you call millage in British) may vary. So sorry, that really *****.

This happens to me today. Honestly I am so upset. It talked to apple support for 2.5 hours and was transferred 3 times. I know it's a hack. I am thankful I am not the only one.

I am lucky I backed up yesterday out of no where. But, I really have no Apple Store any where close. Also, bought my laptop 5 years ago. I called Best Buy where I bought it, they changed here system and can't track receipts. I am praying it is somewhere in my home. I don't get why this is happening. Is my info on my phone and computer going to be compromised ? Ex credit card info.

My MacBook and my iPad were lock last week. I went to one authorized service center nearby and they said that all data will be lost. On top of that, I have to pay $50 per device to unlock and reactivate it. Then I called apple customer service, they filed my case. They couldn't do much for my MacBook and refer me to other authorized service center. And they said that they will call me back in 2 days for my ipad. I went to the service center as advised. They were able to unlock my devices in less than 2 hours. All the data in my MacBook are safe. They took out the hard disk (I have Mac Book Pro) and I keep the hard disk while they uncloked it. They replace the hard disk and my Mac Book is back to normal. For my iPad, it should be restored and all the data is gone. For this service, I needed to pay about $55. Although I have sort this problem with local service, the Apple service center still called me back to follow up my case. So, I appreciate that.

My advise if you have this problem with your Mac Book, go to local authorized service center and ask if they are able to unlock without restore your Mac. If they said it has to be restored, try to go to other service center. The technical guy who helped me to unlock my mac said that it was just about unlocking the Mac, nothing to do with your data.

Since my Mac locked, I leave it till today, I am not shut it down, just close the lid 🙈.

Today, I open my Mac, and the battery totally drain, and I put my charge in to it.

and TADAAAAA...!!! all back to normal ✌✌✌✌😁😁😁.

except, it required my existing iCloud account password.

I am not sure but maybe Apple unlock my Mac.. beside my iPad still no issue with this case 😎.

my apology if I reply your question, I am still exiting

just leave the mac with the lid (screen) closed without shutting down.

may be about 3-4 days, depend on your mac's battery standby time.

make sure your mac's battery totally drain before you open the lid.

I think there is no related with mac version (year production) because this case related to iCloud account.

Hi Mayorofseremban,

To be more specific: yesterday I've had the same problem. My iCloud login was stolen and my devices were put in lost mode. I gained control over my iPhone by changing the iCloud password. My iPad needed a factory reset because it kept asking for a passcode that wasn't set up by me. This was also a relatively quick fix and thanks to the iCloud backup my iPad was back to normal pretty soon.

When I've opened my Macbook Pro the locked screen was shown, asking me for a 6-digit code. There was also a message asking me for contacting applehelp@caramail.com. Off course I didn't contact that person.

Searching on the internet for similar problems (there can be found a lot!) I ran into this topic and thought by myself that it doesn't hurt to try.

At that moment my Mac was connected to the internet by Wifi. I pulled out the power plug, left my screen open and just waited untill the battery was completely dead. Just before that happends a battery indicator pops up and after that your Mac shuts down. I've waited another hour (to be sure) and reconnected the power cable. Then I've restarted my Mac and the lock screen with pass code was gone. I was able to get full access again. When I checked the find my iPhone page in iCloud my Mac was no longer locked and reported as lost.

I'm using a late 2016 Macbook Pro, 13 inch with touch bar, running MacOS 10.12.16

Draining the battery took me about 12 hours plus an extra hour waiting. Hopefully this helps you and other victims.

By the way, I don't use my iCloud email address for communicating. I only use it for my Apple ID.

I left the lid open and it worked for me. This drains the battery much quiker! Every now and then I pressed a key for activating the screen, to be sure the battery was running empty as quick a possible

No need waiting too long time for waiting.. depend on % battery remain when I turning it off ( I took about 3 hrs with 2 phone and iPad charged on usb port).

Just make sure your Mac battery totally drain.

When your PC turned-off it self into sleep mode because of low battery power, actually it's still have battery power.

Open the lid (or close then open the lid if your Mac's lid opened), until no more battery icon appear (it appear after open the lid within 10-40 secs, so you need waiting about that time and try again).

I got mine normal again now.

Exact same with me. Apple is refusing to fix it and I'm going back and forth with customer service and the manager within the store refused to help without proof of purchase. I explained to him it's been under my ownership under my name on my Apple ID and iCloud for years. It was a gift and I don't have proof of purchase. This is clearly an issue that Apple is refusing to face right now. And I'm completely locked out, I'm a student and I need my laptop to study as well as other tasks for school. I don't know what to do. I'm letting the battery drain but it's been on standby and won't completely die for almost 3 days now. (Lid open)

Sorry to hear that happen to you,

opened lid in sleep mode took long time to drained your mac battery.

close the lid, then open it, and wait for a minute to check any sign on screen..

wait until your mac back in to sleep mode.

close the lid and open again and wait for any screen sign.

do it few times until no more any sign on screen (such as battery icon or apple logo).

do not put power charge while doing this or until you very sure that your mac battery totally drain

once you can get into your mac... do backup any of your data.

I hope it can help you

Good luck.

Yeah.. as I said, when your screen blank on opened lid, it may be in sleep mode.
Close the lid then open it, if it still shown the battery icon then wait till screen back to sleep.

do that steps few times until no more sign occur on your screen.

I am not sure how many long (seconds) took to showing that battery sign.. just make sure no more screen activity when you open your lid.

Oh sorry, my bad, same thing when you open or press any key or power button from sleep mode.. not only close or open the lid.

I did it yesterday the steps I wrote above, I was on your situation which is screen still shown the battery icon, I can't get in to my mac, but after no more battery sign, now I am using my mac now

by the way, if you have unused phone, maybe you can plug the usb port into your mac ( any unused device with usb charge option) , I mean same way when you charging your phone, may be can help your mac battery discharged
I am not recommended using your current phone to avoid phone's battery become broken.