I was working on my macbook when suddenly i got locked out and got to this screen.
At the same time on my email thru phone i checked that someone accessed my apple id.
I also received an email from found my iphone that my computer is locked
I quickly changed all my itune store passwords and even my email passwords. But i dont know how to unlock my mac
Turn off Lost Mode or change your contact info
You can turn off Lost Mode by entering the passcode on the device, or by following the steps below. You can also follow the steps below to change the contact information displayed on your lost device.
Note: If your credit and debit cards for Apple Pay were suspended because you put your device in Lost Mode, when you turn off Lost Mode and sign in to iCloud, you can resume using your cards.
Go to Find My iPhone on iCloud.com.
If you don’t see Find My iPhone on iCloud.com, your account just has access to iCloud web-only features. To gain access to Find My iPhone and other iCloud features, set up iCloud on your iOS device or Mac.
Click All Devices, then select the device that’s in Lost Mode.
Click Lost Mode, then change the information or click Stop Lost Mode.
my devices were unlocked at the applestore last weekend, they really do need the receipts as the department in california generating the unlockcodes are severely paranoid and wont do a thing if you dont have a receipt, which partially makes sense as it is an anti theft lock.
in my search for a solution i did find out several things:
1: icloud isnt really hacked, the so called hackers have bought an email database which comes from other sites that have been hacked. when you use the same login and password at multiple sites big chance they got it from there
2: 2Fa security doesnt help, they dont need this to set the devices as stolen.
3: you can check on https://haveibeenpwned.com/ if your login and password have been breached. you only need to enter your login and you can see exactly where they got it from. mine was in there 4 times for example.
4: the only solution so far is to use a unique password that you havent used anywhere else. my advise would be to use a different one at each site/software where you have to login
My iPhone 7 was stolen I quickly put it in lost mode, on find my phone. Is it possible that a couple of my apple devices (iphone 6+ and a new MacBook Air) have been locked with this 4 digit # that I didn't do, with a message saying "right to email passcode@gmx.com" because someone is trying to activate my iPhone that was stole?
I thought it was impossible to activate a locked iPhone that's in lost mode.
Am I wrong? can my iPhone 7 with the latest updates be activated by someone that stole it.
I called the store I bought the MacBook from and gave them the serial number. They emailed me an invoice with the MacBook details, including serial number and although the invoice doesn't have my name on it the Apple Support person said as long as the invoice shows the same serial number as the MacBook you take in then they will unlock, BUT they are telling me that I will lose all my data
I called the store I bought the MacBook from and gave them the serial number. They emailed me an invoice with the MacBook details, including serial number and although the invoice doesn't have my name on it the Apple Support person said as long as the invoice shows the same serial number as the MacBook you take in then they will unlock, BUT they are telling me that I will lose all my data.
I have also let the power drain down for 5 days and started it again this morning and still locked :-(
I had my 2 devices (macbook and iMac) unlocked. One by App Store in Houston, one in Apple Retail seller at home.
Both devices came back without loss of data!!!!
They have not to reset your computer, they have to remove the firmware lock.
No data should be lost.
I called the store I bought the MacBook from and gave them the serial number. They emailed me an invoice with the MacBook details, including serial number and although the invoice doesn't have my name on it the Apple Support person said as long as the invoice shows the same serial number as the MacBook you take in then they will unlock, BUT they are telling me that I will lose all my data.
I have also let the power drain down for 5 days and started it again this morning and still locked :-(
Hello
I have same problem. I m trying to contact to apple service centre in India but not good response.
Pls tell me how to reboot the locket macbook air
My mail id is dr.pankaj.darji@gmail.com
Thank you
how do I stop the lost mode? it is locked and they ask me to email to help.apple@gmx.com
Hi Jameson,
The problem is when I went to iCloud, my Macbook is shown as offline. I have no idea how to get my mac to be online as well, since it doesnt connect to the existing Wifi connections.
Hi Henry
I'm having the same issues- and am stuck on how to activate a new passcode as it is not connected to the internet- have you managed to get into your Mac yet?
Becky
I can't see anything it show start over so wen i butt the country then ask the wi-fi then when i butt it then ask old Apple ID and i don't know so what must i do
I am having the exact same problem. It's strange apple hasn't even acknowledged this is a problem. This could be likened to the wannacry attacks that hit windows a while back.
Locked Macbook and Hacked appleID
