Locked Macbook and Hacked appleID

same problem here. I was able to recover iPhone and iPad. Now trying the battery draining method for my macbook. What about my iMac? on top of that I bought that second hand, so no receipt available.😕😕

good job apple!!!! These criminals are using your features against your customers, now provide proper service.

Contact Apple with your proof of purchase and they can help you. Without your proof of purchase they will not be able to help you. If you don't have your receipt contact the store you purchased it from and they can get for you by verifying your identity. That is what I just did and I bought it 4 years ago.

I just was in the Apple Store in Houston. Excellent support.

They were able to unlock my macbook in less than 2 hrs.

For my iMac the story will be different as I bought it second hand and don't have a proof of purchase.

same problem here as well, my macbook pro and imac are locked and no option to go out of locked mode in icloud.

spend hours on the phone, apple support is clearly not prepared for issues like this and other IT companies are amazed by how we are supposed to solve this. one of the guys i spoke to at apple support wanted to end the conversation by telling me it could be that i would lose all my data, i interrupted him and told him that i didnt want to hear that and he just kept on trying to state while i kept saying that i didnt want to hear that and finally he did manage to say it, i'm still wondering why i didnt shout at the guy that when a customer clearly states he doesnt want to hear something he should stop being a **** robot and just let the customer be....

trying to drain the battery now, hooked up some devices that use usb power to speed it up and tomorrow morning going to the apple store with my imac and hoping they have a spot otherwise going to have to wait till friday. i'll update my status as i get further

I tried the battery draining method, but it didn't work. In fact it is supposed not to work.

The password is a firmware password that is flashed to a memory on the motherboard. Once it is flashed there, you can drain the power as much as you want, the password lock will never be erased. Maybe this worked on older macs, but certainly not on the newer. Otherwise implementing this feature would be useless.

I was in the Apple store, with my macbook (and proof of purchase). He promised me it would be fixed in less than 4 hours. It turned out to be less than 2.🙂 🙂

The guy had excellent knowledge, and was very friendly. He also promised me the data would be intact, and it was. My macbook was in the same state, as before it was locked.🙂🙂

I told him, I had still a locked iMac at home, without a proof of purchase, as I bought it second hand. He told me, he would have unlocked it as well, even without the proof, as it was clear I was victim of hacking. Unfortunately I didn't have the iMac there, it is standing somewhere else.

He told me it would depend on the clerk in the shop at home, if he would accept to unlock it without the proof of purchase.

I have the same issue with my 2010 Macbook that is 2nd hand from Ebay. I'm now petrified because my iMac is 7 years old and I purchased from Best Buy and of course I no longer have the receipt. As of right now that one didn't get locked.

So I've been trying the battery drain on the Macbook and it's been dead for at least 8 hours, but the lock is still there every time I reboot with the charger. Either my Macbook isn't dead enough or the hackers must have figured this out. I have an appointment on Friday, but going to run in there later this evening to see if I can get seen. Fingers crossed they accept my ebay invoice.

my devices were unlocked at the applestore last weekend, they really do need the receipts as the department in california generating the unlockcodes are severely paranoid and wont do a thing if you dont have a receipt, which partially makes sense as it is an anti theft lock.
in my search for a solution i did find out several things:
1: icloud isnt really hacked, the so called hackers have bought an email database which comes from other sites that have been hacked. when you use the same login and password at multiple sites big chance they got it from there
2: 2Fa security doesnt help, they dont need this to set the devices as stolen.

3: you can check on https://haveibeenpwned.com/ if your login and password have been breached. you only need to enter your login and you can see exactly where they got it from. mine was in there 4 times for example.

4: the only solution so far is to use a unique password that you havent used anywhere else. my advise would be to use a different one at each site/software where you have to login

how do I stop the lost mode? it is locked and they ask me to email to help.apple@gmx.com

I have similar problem apple could not help

apple id hacked, Imac locked, ransom

I called the store I bought the MacBook from and gave them the serial number. They emailed me an invoice with the MacBook details, including serial number and although the invoice doesn't have my name on it the Apple Support person said as long as the invoice shows the same serial number as the MacBook you take in then they will unlock, BUT they are telling me that I will lose all my data

I had my 2 devices (macbook and iMac) unlocked. One by App Store in Houston, one in Apple Retail seller at home.

Both devices came back without loss of data!!!!

They have not to reset your computer, they have to remove the firmware lock.

No data should be lost.

Hi Henry

I'm having the same issues- and am stuck on how to activate a new passcode as it is not connected to the internet- have you managed to get into your Mac yet?

Becky

I can't see anything it show start over so wen i butt the country then ask the wi-fi then when i butt it then ask old Apple ID and i don't know so what must i do

I am having the exact same problem. It's strange apple hasn't even acknowledged this is a problem. This could be likened to the wannacry attacks that hit windows a while back.