You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Disappearing Markups on PDFs

As i edit PDF documents on my iPad Pro using the Markup function, i find that the markups disappear when I reopen the document to add more markups or it randomly saves some markups but not others. It's frustrating as I invest 10-15 minutes filling out a pdf form and the entire document is blank when i send it or reopen it. I tried periodically closing it and reopening, hoping it would save all work at that point, but it's random as to whether it saves the work. It would be a great feature if it worked reliably. any suggestions ?

iPad Pro Wi-Fi + Cellular, iOS 10.3.1

Posted on May 2, 2017 8:12 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 26, 2017 8:11 PM

Found a work around. Ran into this same issue with a PDF for an IRA application. The markup was retained on the original device (MBa) but even in iCloud Drive (on iPhone, iPad) would lose markup. Tried saving the original, marked up PDF to a new file as nameofthefile2.pdf - no luck. However, if you open with Preview and do File > Print > Select PDF > Save as PDF to create a new copy, this one retains mark up. This one I was finally able to email to another of my accounts and verify it went through. Hope it helps.

26 replies

Mar 14, 2018 10:20 AM in response to Michael Black

It seems to me that there is something more basic going on in the way IOS creates and renderd pdfs. I do have an app designed specifically for marking up pdfs.. and still have this issue.


I can save a pdf (from Outlook for ios) to it.. make annotations. those annotations are visible in the app. but


When I "open in another app" to send the file.. the annotations are gone.

When I open the file in OneNote.. and render it as a printout.. the annotations are gone, although when I then click perview.. the file opens and the annotations are visible.


When I look at the same email in Windows - the attachment opens in its windows counterpart.. and the annotations are visible.


Also - in windows - I cannot take that same pdf file in OneNote and render a printout - it's as if the file is corrupt.


To me - this seems like ios is saving the file with an associated graphic overlay - and then in ios it is failing to render that overlay.. and possible worse.. is not doing it in a way that other apps (like MS OneNote) can recognise; it should be possible to save a flattened copy - where the overlay is 'printed' irrevocably on the pdf.


For a lot of usage cases - this is the only way this functionality can be trusted - what is the point of signing a document if that signature is only an associated graphic that can easily be changed?

Mar 14, 2018 10:24 AM in response to chrisfromknaresborough

Most iOS PDF markup apps create a copy of the document for the marked up version, leaving the original untouched (this is very explicitly, for example, how GoodReader works as it prompts you to either create a copy or alter the original). Sometimes the original may be locked so you cannot alter it anyway, or even make a copy for markup, in which case then the markup will only be cached with the markup app, and not actually embedded in the document.


If a document is not specifically designed for a secure digital signature, then any PDF you sign is nothing more than an attached graphic of your signature.


Almost none of this has to do with iOS or any operating system - it has to do with the variations available on the Adobe PDF standard and how the source file was created.

May 19, 2018 9:54 AM in response to Gregory Rice

I think this problem is still not resolved. I have lost my work of almost 7-8 months. I use iBooks across devices and I generally highlight lines using pencil on the iPad. I think the books are now somehow synced to very old versions and only 2-3 comments are visible which were made 6-7 months back. Not sure if it happened because I opened the same book on mac. In any case, I think it should have synced better to reflect the latest copy. Now those highlights and comments are gone from all devices. To me this started happening since i updated to iOS 11.3. I am skeptical of making any new notes now.

Disappearing Markups on PDFs

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.