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When my Airpods are connected to the iPhone and I make/receive a call, I'm getting no audio, despite the fact that the Airpods are clearly selected as the audio output.
If I switch to iPhone sound, I get the audio through the iPhone earpiece. If I instead end the call, all other audio resumes in the Airpods.
Is this a known problem/limitation of the Airpods? Have I missed something while setting them up?
iPhone 7, iOS 10.0.2
I got my AirPods a month ago and have been frustrated this whole time that they would not work for phone calls. They worked beautifully for Music but when I made or received a call, the caller could not hear me and I could hear them. I tried everything on the internet. I decided to double check if my Fitbit was in anyway interfering with my AirPods ability to make phone calls. Turns out that when I turned off “all day syncing“ on the Fitbit App and I unpaired my AirPods and then paired them again....they have worked seamlessly for both music and phone calls. I think if you have any other Bluetooth devices on your iPhone or a Fitbit like me..these could cause interference with making a phone call. Check those blue tooth connections and disable them if needed.
I got my AirPods a month ago and have been frustrated this whole time that they would not work for phone calls. They worked beautifully for Music but when I made or received a call, the caller could not hear me and I could hear them. I tried everything on the internet. I decided to double check if my Fitbit was in anyway interfering with my AirPods ability to make phone calls. Turns out that when I turned off “all day syncing“ on the Fitbit App and I unpaired my AirPods and then paired them again....they have worked seamlessly for both music and phone calls. I think if you have any other Bluetooth devices on your iPhone or a Fitbit like me..these could cause interference with making a phone call. Check those blue tooth connections and disable them if needed.
Tried it. Didn't work for me. When I reset my phone, the Airpods work for the first phone call. Then they stop working beginning with the next call. Music plays fine.
This is exactly what I was experiencing after I upgraded to iOS 11 (same behavior in 11.0.1) on my iPhone 7. I don't think it has anything to do with the iOS, however.
Try this: In bluetooth settings on your phone, find your Airpods and "forget device". Then, with your Airpods in the case, open the lid and hold the button on the case for about 10-15 seconds until the status light flashes amber (not white) a couple times. Close the lid & then go back to bluetooth settings. Hold the button on the case until the Airpods show up in "other devices" at the bottom. Pair the Airpods and try your phone calls again. Worked for me.
I have 2 devices connected, three if I connect the AirPods. They work fine for music and everything else; they only stop working if I am on a call.
I have similar problem w airpod with new IOS11 (after getting iphone X. It seemed better but still have same connection probkem.
In the reply, someone said go to bluetooth setting and turn off Tile App. What is Tile App? I didnt see that.?
I'm also having this problem. I do not have the Tile app.
Solved. I have also raised a support call with Tile. They claim it’s because the iPhone can only work with 8 active Bluetooth devices at a time. I have 7 Tiles permanently connected, leaving my AirPods to fight with my Apple Watch for priority.
First World problems, eh?
In the meantime, I just leave Bluetooth disabled in the Tile app, until I need it.
If you have Tiles - Find Your Keys, Wallet & Phone with Tile’s App and Bluetooth Tracker Device | Tile (tracking chip devices) you have a Tile app. It connects to Tiles through Bluetooth. The phone has a limited number of simultaneous Bluetooth connections, so if you have a lot of tiles it uses up the available connections. Airpods use separate connections for music and Siri/Phone. If there aren't enough connections available then music can work but there is no available connection for phone calls or Siri. But you can have other things that use up Bluetooth connections, not just Tiles. Go to Settings/Bluetooth and count the number of devices that show as "Connected". If it is more than 6 there won't be enough connections left.
Note that this may be only one of the causes of these symptoms. What is reported in this thread is a symptom, not a problem. There could be more than one problem that causes the symptom. Others could be interference from other Bluetooth-using devices using up the available channels. Another could be interference from RADAR if you live near an airport. And, you could have defective AirPods.
Hey guys,
After finding this thread, i looked through my bluetooth connections and found that my Snapchat Spectacles V2 were connected while not in use. Simply killing the Snapchat app immediately fixed the issue. I suspected fitbit, but turning off "all-day sync"didn't solve it. For anybody who runs into this problem I would try disconnecting any new or recently added bluetooth accessories to identify which one is causing the issue.
I was having the same issue - no phone audio on the AirPods but music etc. fine.
Disabled Bluetooth in Tile and the AirPods worked again.
Switch Bluetooth back on in Tile and the AirPods are also working again. I have four tiles, an Apple Watch and the AirPods connected at once.
The Fitbit troubleshooting site had something that said all day syncing could interfere with Bluetooth headphones. I’m now having issues with my callers have trouble hearing me going from clear to muffled and then back to clear. Makes me upset because the wired headphones cost $29 and work better.
It's the Tile app, open it up, hit settings, turn off bluetooth in the Tile app... AirPods will begin working again normally, immediately.
For me, it was the Tile app as well. Note that they seem to have added an option for mitigating the problem rather than simply shutting off Bluetooth for the app:
After doing this, I was able to make and receive calls on my AirPods normally.
I had the same problem as the original poster, the AirPods are connected but I get no audio at all. This suggestion (Seth1904 with the suggestion to turn off bluetooth in the Tiles app) worked perfectly for me.
FWIW, I had this problem. Didn't have the Tile app. Checking Bluetooth, I had 6 devices connected: AirPods, Apple Watch, and 4 sensors (random names) from my Tesla Model 3 in the garage. Didn't exceed the stated 8.
I was able to fix simply by turning Bluetooth off, then on again.
Airpods not working for phone calls
