Text messages disappeared

Same problem here. Years of text messages with very important info gone all of a sudden. Did a backup to iTunes in November but need the messages from November to Jan. Thought about getting a new iPhone so this wont happen again but it is not the iPhones problem. The software updates are glitching causing us to lose valuable info. I have a 6s and imagine I am losing info due to not having a newer phone. I don't want a newer iPhone so please start making updates for older models and NOT just the newer ones you are forcing us into buying, that probably won't work anyhow. How can i get my messages????? #superpissedoff

This is not a hardware problem. This is a software problem because I see customers with new phones (iPhone 8,9,X) also facing this problem. I can understand if this was a recent problem and they need time to resolve it but this problem has been happening since iPhone 4!.....more than 5 years ago! I just don't understand how can a company like Apple treat its loyal customers like this. Maybe the only way they will do something is if we switch over to an Android phone.

Just lost all my texts as well. Nothing is working. I'm devastated bc some were from loved ones who passed and are irreplaceable. I'm so sick of Apple and this bs. Like everyone else has pointed out, they can't even reply to this thread when it's still an ongoing issue and ITS THEIR SITE?! FU Apple

Should have mentioned that prior to calling the ATT store, I had already done a simple "power off", then "power on", with the power button only, to try to reboot. That didn't work. Who knows, perhaps in doing the next step with the two buttons, I invoked some magic and was really lucky.

Burbotspit wrote:

Should have mentioned that prior to calling the ATT store, I had already done a simple "power off", then "power on", with the power button only, to try to reboot. That didn't work. Who knows, perhaps in doing the next step with the two buttons, I invoked some magic and was really lucky.

It must have been magic indeed as that combination doesn't do anything special. It also could have been that you needed to restart it a couple of times. Glitches can be funny that way.

Glad your phone is working properly again.

This is insane. Iphone 6SE, around 8GB of free space and one night boom all of my messages just disappear + the new ones seem to have a trouble coming in, while showing up at my macbook via iMessages (desktop version). Next morning text communication restored but all the previous messages still gone — restarted, rebooted, installed newest OS (had a previous version when problem occured), but nothing helped.

This can not happen just out of blue. Why isn't Apple addressing this issue? Where is an explanation and resolution?

Missing messages cause major inconveniences now since a lot of contacts and work related matters were done through messaging. Outrageous.

Looks like we're all screwed, friends! 😮 An I.T. guy here at work said that messages aren't saved on the iCloud. You might be able to get them back if you backed up your phone to a computer, but then you have to erase and restore everything from that backup. The fact that nobody from Apple has chimed in about how to get messages back on a thread that is 5 months old speaks volumes.

I’m having the same problem as well. I had upgraded OS to 11.1 deleted a bunch of apps hoping it would help and it’s still happened. Messages show on my iPhone and messages on my computer but everytime I receive a message it doesn’t notify me on my phone, then when I go look for it it’s there and when I go back it’s gone. For some reason the green bar sits there even though the message was already received. Then a few mins later it’s gone completely.

I have the same problem. Getting tired of Apple. :-(

Months old and no help is very disappointing. I still do not have my messages that I need as well.

Tried that and no luck Just lost all messages and call history

This DOES NOT WORK

As Mr.Bill stated , you need to check your storage - if your phone storage is full or getting full your messages will automatically start to delete . The phone needs a least 2GB free to function properly , The device will try or optimize storage

Seems to be happening after back up! My backup ran last night and now all messages deleted. Looks like they are still on phone but where???

Apple needs to realize that they need to get some kind of storage solution! This is ridiculous! Some of us use our phones for work!!!

My problem started just yesterday afternoon with my iPhone 6s Plus on version 10.2.1. When a friend texted me, I couldn't open the message. The screen also suddenly disappeared. I tried opening old text messages and the same thing happened - the screen just vanished in a blink of an eye! Meanwhile, in the last three days I had been trying to install the latest software (10.3.3) but without success, so I sought assistance from Apple technical support who instructed me to update my phone via the iTunes store app on my PC. And that's exactly what I did. I successfully installed the latest software hoping that the text message glitch would be resolved, but alas it did not. Storage is definitely not a problem as I have plenty.

I have been calling my family and friends and telling them not to send text messages indefinitely as I cannot read them or respond to them; so I asked them to call me directly instead. I didn't realize how frustrating it would be not being able to text!

I would appreciate any suggestion as to how to remedy this problem. Thank you.