Level 1

65 points

Text messages disappeared

All my text messages disappeared all of a sudden.

Four people have texted me since and in search I can find the text of their old messages but cannot open them but no other contacts messages.

Phone is on 10.2.1

iPhone 5, iOS 10.2.1

Posted on May 11, 2017 3:22 PM

Top-ranking reply

g_as_a_mac_user

Level 1

4 points

Posted on Jan 21, 2018 5:56 PM

I had this problem today on my iPhone 6S running iOS 11.2.2. I had left my device off overnight, on charge. When powering back on this morning my Touch ID fingerprints and all my messages were gone. A search did not refresh the messages. Turning the phone off and on again did not refresh them. After reading this thread I was inspired to try the following:

Turned on flight mode.
Closed all apps one by one by double tapping home button and swiping them up off the screen.
Pressed and held power button for 5 seconds, then pressed and held home button for 5 seconds.
Opened the Settings app to the Wallet and Apple Pay screen. I do not use Apple Pay. Double-Click Home Button was enabled, and I changed this to disabled.
Pressed and held power button for 5 seconds and proceeded to power the device down.
Powered the device back on and the messages were all back to normal, and Touch ID worked again.

I doubt that all steps were required, but it solved the issue and all of messages and touch ID are back to where they were.

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57 replies

Dh1313

Level 1

4 points

Dec 12, 2017 2:13 AM in response to Dh1313

Update:

It worked, but it only went back a month and then the next thing I knew they (the month that came back) were gone again. 😑

Dec 15, 2017 9:21 AM in response to Chaos001

This is not the case I just noticed this missing text today and I currently have 64 GB of free space.

I feel violated like something was stolen. Why doesn’t apple respond to this on it site?

Dec 15, 2017 2:20 PM in response to Primane

Sorry if this is a dumb question, but “push “search”l where? I have a 6s Plus and just lost all of my messages. I’d like to try your fix, i just know where to push search.

BMF1133

Level 1

4 points

Dec 31, 2017 2:41 AM in response to BMF1133

Also I now have to restart my phone three to four times per day

Jan 6, 2018 6:16 PM in response to MOUNSER

I have the same problem. Getting tired of Apple. :-(

dwolfett

Level 1

4 points

Jan 12, 2018 10:31 AM in response to mskyepowers

Months old and no help is very disappointing. I still do not have my messages that I need as well.

Jan 22, 2018 12:54 PM in response to g_as_a_mac_user

Tried that and no luck Just lost all messages and call history

Jan 25, 2018 2:18 PM in response to MrBill3

This DOES NOT WORK

Aug 27, 2017 6:04 AM in response to MOUNSER

I have this question too. Wondering if anyone has found a solution?

Thanks!

Dec 19, 2017 4:29 AM in response to Zenair9

So on 11/26/17 all my messages started disappearing as I was typing mid conversation. I’ve done the latest update and have plenty of storage. My messages are working fine since 11/26/17 but prior to that all messages are invisible and unaccesable. The only way to tell they are still there is by going to the search bar and seeing the old messages pop up but when you click on them they disappear. Went to the Apple store and did a ton of research online but came up with no solution....I use my phone for work and this has been a complete nightmare. Very surprised Apple hasn’t figured this out yet! Would really appreciate some help. ASAP!!!

Jul 22, 2017 7:02 PM in response to MOUNSER

Hi, Mounser I'm experiencing this same thing. I was wondering if you managed to figure out the fix for it?

Thank you in advance,

Shane

Aug 25, 2017 8:54 AM in response to Keantae

Hi... I just experienced the same thing. Were you able to figure it out? I am freaking out!

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Text messages disappeared