Text messages disappeared

Same problem here. Years of text messages with very important info gone all of a sudden. Did a backup to iTunes in November but need the messages from November to Jan. Thought about getting a new iPhone so this wont happen again but it is not the iPhones problem. The software updates are glitching causing us to lose valuable info. I have a 6s and imagine I am losing info due to not having a newer phone. I don't want a newer iPhone so please start making updates for older models and NOT just the newer ones you are forcing us into buying, that probably won't work anyhow. How can i get my messages????? #superpissedoff

This is not a hardware problem. This is a software problem because I see customers with new phones (iPhone 8,9,X) also facing this problem. I can understand if this was a recent problem and they need time to resolve it but this problem has been happening since iPhone 4!.....more than 5 years ago! I just don't understand how can a company like Apple treat its loyal customers like this. Maybe the only way they will do something is if we switch over to an Android phone.

Just lost all my texts as well. Nothing is working. I'm devastated bc some were from loved ones who passed and are irreplaceable. I'm so sick of Apple and this bs. Like everyone else has pointed out, they can't even reply to this thread when it's still an ongoing issue and ITS THEIR SITE?! FU Apple

Hey Folks:

Here's something that worked for me just now. My texts had all disappeared, and just prior none of my texts had a "reply" window.

Anyway, a guy at the ATT store told me to hold down both my "increase volume" button and the power button until the phone shut down. Then turn it back on. Could not believe it: all my texts were back.

Hope this works for you.

Burbotspit wrote:

Well, I've definitely got a 7+, I definitely pressed the "increase volume" button and the "power" button. Worked for me.

Yes, restarting your phone is one of the first, most basic troubleshooting steps. Next time, be aware that you only need to press and hold the power button to do that.

Should have mentioned that prior to calling the ATT store, I had already done a simple "power off", then "power on", with the power button only, to try to reboot. That didn't work. Who knows, perhaps in doing the next step with the two buttons, I invoked some magic and was really lucky.

Burbotspit wrote:

Should have mentioned that prior to calling the ATT store, I had already done a simple "power off", then "power on", with the power button only, to try to reboot. That didn't work. Who knows, perhaps in doing the next step with the two buttons, I invoked some magic and was really lucky.

It must have been magic indeed as that combination doesn't do anything special. It also could have been that you needed to restart it a couple of times. Glitches can be funny that way.

Glad your phone is working properly again.

I have this question too. Wondering if anyone has found a solution?

Thanks!

I have this exact same problem but can't find a single solution. Texting is out of whack, I send messages but reorganizes them after sent and have to scroll up to see more recent texts.

has nothing to do with storage i have15.33 gigs left on my phone and 4.42gigs left on iCloud ... any other hypothesis?

Hi, Mounser I'm experiencing this same thing. I was wondering if you managed to figure out the fix for it?

Thank you in advance,

Shane

Hi... I just experienced the same thing. Were you able to figure it out? I am freaking out!

Seems illogical that storage should do that! I use videos for work purposes. Apple need more storage solution!!!

I had the same problem after an update to 11.0.2. Turned off my phone and then back on. All the messages appeared.

Thank you 🙏-1F3FB;

This worked. No clue why, but they are all back!