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Apple Pay freezing screen on iPhone 6s

I've just bought a 2nd hand iPhone 6s - all perfect apart from one thing. When I use Apple Pay over contactless the touch screen becomes unresponsive. Only fix is a hard reset.


Anyone experienced this? It's clearly not a problem with the touch screen itself as the reset sorts it out.


Very strange!

Posted on May 26, 2017 4:35 PM

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Question marked as Best reply

Posted on May 27, 2017 10:23 AM

Hello Roggster,


Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are experiencing issues with using Apple Pay on your iPhone. At this point, I recommend you reinstall iOS on your device; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.


How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch



Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:



If your iPhone, iPad, or iPod touch won't turn on



Use the “Update” option and not “Restore” and these steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further. If your issue still isn't resolved, use iTunes on your Mac or PC to restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software. Temporarily setup your phone as new to test your issues, and then restore your backup and test the issues again.


Restore your iPhone, iPad or iPod touch to factory settings
Restore your iPhone, iPad, or iPod touch from a backup


Cheers!
32 replies

Mar 5, 2018 2:18 PM in response to astro14c

Hi, yes, the screen has been replaced with an non genuine lcd screen.


As I said before, I have tried paying with the Iphone unlocked and without touchID and it did freeze too...


I have read that some non genuine screens needs the iPhone to be restored through DFU to make them work fine in ios11, so I’m going to do a DFU restore right now and I will try tomorrow again.

Mar 6, 2018 8:11 AM in response to FranSirv

To clarify - are you using DFU to downgrade the firmware? or just restoring via DFU? If the former - is there recommended firmware version to use? (from my reading of DFU, I thought that path was to select a specific firmware version installed, otherwise you would just restore?) If your results are successful - would like to hear the path taken.

Thanks.

Apple Pay freezing screen on iPhone 6s

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