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Level 1

24 points

Apple Pay freezing screen on iPhone 6s

I've just bought a 2nd hand iPhone 6s - all perfect apart from one thing. When I use Apple Pay over contactless the touch screen becomes unresponsive. Only fix is a hard reset.

Anyone experienced this? It's clearly not a problem with the touch screen itself as the reset sorts it out.

Very strange!

Posted on May 26, 2017 4:35 PM

Best reply

Teddy_B

Community Specialist

Posted on May 27, 2017 10:23 AM

Hello Roggster,

Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are experiencing issues with using Apple Pay on your iPhone. At this point, I recommend you reinstall iOS on your device; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.

How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch

Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:

If your iPhone, iPad, or iPod touch won't turn on

Use the “Update” option and not “Restore” and these steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further. If your issue still isn't resolved, use iTunes on your Mac or PC to restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software. Temporarily setup your phone as new to test your issues, and then restore your backup and test the issues again.

Restore your iPhone, iPad or iPod touch to factory settings
Restore your iPhone, iPad, or iPod touch from a backup

Cheers!

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32 replies

FranSirv

Level 1

8 points

Mar 6, 2018 8:34 AM in response to astro14c

Hi, full restore to last iOS 11.2.6 and same problem

FranSirv

Level 1

8 points

Mar 7, 2018 8:35 AM in response to FranSirv

I did a system update to iOS 11.3 beta 4 this morning and it didn’t fixed the problem ... My Iphone 7+ keeps freezing after the Apple Pay payment validation...

Apple Pay freezing screen on iPhone 6s