Apple Pay freezing screen on iPhone 6s

I've just bought a 2nd hand iPhone 6s - all perfect apart from one thing. When I use Apple Pay over contactless the touch screen becomes unresponsive. Only fix is a hard reset.

Anyone experienced this? It's clearly not a problem with the touch screen itself as the reset sorts it out.

Very strange!

Posted on May 26, 2017 4:35 PM

32 replies

beneyh12

Level 1

4 points

Aug 15, 2017 3:42 AM in response to Roggster

Hi mate

I have the exact same problem and it drives me insane. Have you since found a solution yet ? Or maybe taken it to an Apple Store and they've told you way to do ??

Dr-Ox

Level 1

4 points

Aug 15, 2017 3:46 AM in response to Roggster

Hi - i've not taken it to the store because it's out of warranty. Any fix they'll suggest will come with a £500 price tag.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Pay freezing screen on iPhone 6s

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up