Apple Pay freezing screen on iPhone 6s

I have this problem with Apple Pay freezing my touchscreen too. The home button and sleep/wake button will still work when it freezes but the touchscreen is completely unresponsive until a hard reset. I also have some lag with the keyboard and scrolling. I’ve tried resetting the phone to factory and restoring backup and finally clean installing through iTunes and setting the phone up as new still no dice. Just writing this reply I’m getting the keyboard lag. I believe this issue is related to after market screen replacements as that is what I had done and since a new screen I’ve had these problems. I first thought it was an iOS 11 bug but it’s actually a problem with after market screens not being compatible with iOS 11. I’m running iOS 11.2 now and still have the problem. I want to take it to Apple to have it fixed to hopefully have an OEM screen solve the problem. I just hope they will work on

It. I know you stated that you bought the phone second hand so it’s possible it had a screen replacement. Can you let me know if you had Apple look at it and if it was fixed?

The reason for this is that apple has inbuilt security features in their genuine screens.

The replacement screen is not genuine so when you use apple pay it freezes perhaps to protect the system from being infiltrated?

So either deal with it or pay the coin for the genuine screen replacement.

Hi, yes, the screen has been replaced with an non genuine lcd screen.

As I said before, I have tried paying with the Iphone unlocked and without touchID and it did freeze too...

I have read that some non genuine screens needs the iPhone to be restored through DFU to make them work fine in ios11, so I’m going to do a DFU restore right now and I will try tomorrow again.

@FranSirv - has the screen been replaced on your phone? Just fyi, I do not believe you will see a different behavior accessing pay via the wallet app (my phone locks up in either case).

Just purchased a 2nd hand iphone 6s plus. Set it all up (using ios 11.2) and used Apple Pay for the fist time today and yep, the screen froze. Did a soft re-set and all worked ok again, used the Apple pay again and another freeze. I've searched the net on this and found this thread. Also found a thread on reddit for the same problem on iphone 7. That thread seems to think its down to a screen replacement issue. I have been in contact with Apple support by chat and they have told me to do a hard re-set (which i have done) and try using it agin. I will do this tomorrow but not confident this will resolve the issue. It appears that this is still a problem for many as there does not seem to be a definitive answer from Apple but it is uncertain if all users experiencing the problem have had screen changes.

Hey Roggster,

Me too but it’s only been recent... Here’s my sob story :(...

I bought my iPhone 7 (256gb) in September ‘16 and set up Apple Pay with my Credit & Debit cards soon afterwards (within a week of purchase) and used Apple Pay at every chance I got because it’s grrrrrreat! Really handy on the tube and is far cooler than an Oyter card that’s for sure!

Never once had an issue until iOS 11.? came out...?

I’m not sure if it’s been since 11.0.0 or 11.0.something but I know it was around the last week in August this year that it syarted doing this and I feel your pain buddy!

After it finally got the better of me and I just about list the plot this week I asked my phone guru mate.

He advised me to backup then restore, which I did yesterday, tried it today and still the same... he recommended tonight that I restore it to a new phone like you did, but I’m guessing I’ll still have the same issue as you did... but I’ll try it regardless... I mean to restore to new phone and just setup one card in wallet and go to the local for a pint to test it! Any excuse ;-)

He is also suspecting the NFC hardware vs IOS 11 onwards are clashing...?

But that’s yet to be proven and I don’t want to send it to Apple for god knows how long because being without my phone is as bad as cutting one arm off!

But another mate (an Android lover and iPhone hater) says “that’s what you get for buying Apple! Their stuff always “mysteriously” glitches and hangs when they release or are going to release a new product! I.e. iPhone X & 8!

Hmmm? Conspiracy or could he be onto something???

Apple just hasn’t been the same since Lord Jobs passed :(

Same issue here! iPhone 6S running IOS 11.1.1 I removed cards from wallet and reinstalled them, this did not help.

Another issue, my grocery store has an app that displays a loyalty card for points. If they scan it from my screen the screen freezes!

I called Apple support and went to the Genius bar, they have never seen this before, yeah right! Diagnostic did not reveal anything wrong. I have a case open and will follow up.

I'm having the same problem. . . I have to soft restart every time I use Apple Pay. Can't even swipe to turn the phone off. . . I'm on a 6s / iOS 11.1. . . Never had any issues until last iOS update.

I has to be a iOS problem I would say.

I have a 6s exhibiting this problem - and it does have a 3rd party screen. Anyone replace their 3rd party screen with an Apple screen and see the problem disappear? Before I spend more $$ on a 2+ year old phone, would like to have some confidence that the Apple screen would correct the problem.

I believe there are instances reported above that indicate the problem happens on phone's w/o a replacement screen, but it's not completely clear.

My work cafe just changed payment methods and apple pay is preferable (excluding the reboot step 🙂).

This just started happening to me as well after the 11.0.2 update. Never experienced it before now it has happened 3 times, all right after Apple Pay, restart fixes it.

well - I cant speak for all - if you've bought a new phone I have no solution...
I've accepted that the fake screen is the cause of my freezing applepay - maybe it isn't . .. but i think it is.

Anyone else still having this problem? Ive just bought a 2nd hand iPhone 7 plus and straight after using apple pay this happened, seems fine for everything else, just really annoying, can only reboot the phone to get it back to normal but just annoying as I wanted to be able to use apple pay. Just updated to the latest iOS update to see if this would fix it but no luck.

Anyone know of any cures?!?!

Has anyone from Apple tried to address this other than the standard “uninstall everything and reinstall” option? I have done this in my 7plus and still no luck. For a problem this common, it seems we would have resolution or the very least acknowledgement by now.

Hello. I possess an iPhone 6s and I have the same problem too. I acquired it in December 2017 from a second hand market. Every time I use Apple Pay, the iPhone freezes and the touchscreeen becomes useless. I am completely sure, that this is a problem that Apple has introduced in their new iOS systems in order for us, its customers, to renew iPhones constantly.