apple watch logo fade to red when trying to turn on and will do nothing else???

I have the same problem. I went to the apple store and all they told tell me was that I would need to contact support and that I would likely have to send it in. I contacted support and they ran threw the basic questions, any water damage so on and so forth. The woman then proceeded to do some sort of diagnostic on her end to no avail and then proceeded to tell me that they were giving her a price that it would be $200+ dollars to send it in. Needless to say I was not happy with being told I would be charged $200 to send it in, so she escalated the call to her supervisor. He then proceeds to tell me that my watch is out of warranty which is why there was a $200+ cost, that my device was too old and that the software hadn't been updated in a while so that "might" be the reason as to why my device would not charge. So basically what he is telling me is that I should not expect my apple devices to operate longer than 2 years. Not only should I not expect it to work after 2 years I should also not expect my device to work if I do not update to the newest software and finally if I expect to try to resolve the issue that I would be charged a $200+ fee to repair.

Hi

Follow the instructions here, including contacting Apple Support (mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:

If your Apple Watch won't charge or it won't turn on - Apple Support

Misplaced watch and found 5 months later in a coat pocket - tried to turn on and am experiencing the same issue. Opened a case and took my watch into a store today. The technician DID NOT EVEN do any troubleshooting, he told me I had to send it in and that it would be $199 since it was out of warranty. Completely unreasonable as this clearly a known issue when a watch is without power for a period of time, and you can buy a new series 1 with better specs for $249. Very disappointed with Apple's response. Seems that they have set the repair at a price point that makes customers more apt to just purchase a new device. Poor business practice

Hello there,

i couldnt get mine working it still wouldn’t charge and the apple logo was flashing then fading red, I then got a exclamation mark in red. I called Apple and they sent me a box to send it back and said they will replace it free of charge even though it’s out of warranty because it is a software issue. I hope it helps, maybe call them worth a try.

Regards

I did not use my Apple Watch for about 3 weeks and when I tried charging it, I noticed the fading red writings ... luckily for me I was able to solve this problem with this steps....

1. I unpaired my watch with my iPhone

2. I restarted my watch

3. I updated my iOS to the latest update while my apple watch was close by... after full update, immediately the update was completed and my iPhone came up...my watch brightened up immediately bringing out the auto scanning picture for me to pair with my iPhone.. I hope this may help any1 who has this problem aswell.

Hello there, yes Apple have been fantastic. They realize it was their error and they sent me a new watch. I first booked a support call with them and exlained what was happening to the watch. They askEd if it’s been in water or damaged etc but this def was not the case for me. They then sent me a box to send it back to them, they tested it and said it was a software error, which the support guy had already suggested on the phone, and then they send me a new one. This took in total 6 days and they pay all postage x so your best bet is to log a support call with Apple and go from there.

I hope this helps x

regards

tara

i called apple today. my watch is also out of warranty and they quoted me a $200 repair/replacement. i asked even if it was a software issue, would i have to pay.. the lady i was talking to said i would because of the lack of a warranty on the device. how did you manage to get it replaced for free?

Hi! This happened to me today. I immediately set up an appointment at the Apple store. I went on a mini deployment and left my watch at home - series 1 - just out of warranty. Well I got the flashing Apple logo and it won’t reboot or anything. The Apple store told me they’ve seen this before and I have to send it in. If it’s a hardware issue, they’ll replace it free of charge but since II am out of warranty if it’s a battery issue, I have to pay $199.00 to replace it.

Needless to say, I wasn’t happy with that customer service. Seems to be happening too often. I left the store as I did not agree to paying the $199 if they found it to be the faulty battery. And I called customer service. They handled the situation and apologized for the store telling me I was neglecting my watch. Neglecting!

They’re mailing me a box to send it back in for diagnosing and will either fix or replace for free.

Give them a call - it’s a known issue. I’m glad I didn’t let my experience at the store deter me from contacting superior service via telephone.

Hi, I have the same issue. the watch will sit on charge logo appears one and fades then a second time and fades away.

Its been off for a few months but not had any damage. what is the fix please anyone know. Hard reset doesn't work. take it off charge and nothing works. help..

Same issue! I didn't wear my apple watch for 2 weeks, and when I did charge it, I got this red screen that quickly faded to nothing. After leaving it charging for hours, it randomly showed a white apple logo, and then that red screen came up that quickly faded out again...I went through all the suggestions online:

• Check to make sure it was not on power mode
• Force reset by pressing both buttons for 10~20 seconds
• Check charging cable
• Charge through laptop, in case the adapter for charger was not working
• Clean charging cable and watch contact (with a lense cloth)
• Did not go in water or near water
• Never dropped it

I finally found this thread.

This is insane that this happens to many people, and the answer to this issue, is to just buy another one of their watches...the meaning of insanity, is to expect a different outcome if you keep doing the same thing!

My watch had the same issue and I was told after spending 45 mins on the phone that really the only option was to send it in to Apple. They would charge me $200 and send me a new watch.

Since it is past it’s warranty, I basically have to buy a new watch.

I'm going to take it to a Genius Bar to see what they have to say about the issue. The watch shouldn't do this with or without a apple care contract its a software bug from a recent software update created by apple.

I used the contact support options while logged in. There is an option to have customer care call you. They called me within 5 seconds of me hitting submit. They are sending me a prepaid box with tracking to send my watch in. So you can avoid going to the Apple store. It was so much easier and faster.

this keeps happening to me i tried finding stuff to help me fix it becuse also cant fix the problem with there was a way to fix it without taking it to the apple store and btw i wish i could help you but like i said im the same issue as well

Hi I’m having the same issue called Apple and spoke to a senior tech but they said it’s not a known issue as they have all known issues recorded and it can’t be a software issue if it won’t charge properly it’s more likely hardware I am having to take mine into the store for assessment but just wondered if you remember who you spoke to or the ref and maybe I can refer back to them. They should be able to sort i if software but if hardware I’ve to claim a replacement from the retailer which wasn’t Apple, under consumer rights as it’s outside warranty