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Question: apple watch logo fade to red when trying to turn on and will do nothing else???

So I misplaced my Apple Watch for several weeks. Today I found it but obviously it was dead. So I put it on the charger thinking it will be good to go in a couple hours. Well I noticed the Apple logo would show up but would never turn on. Instead when I would touch the logo it would turn red and fade away. No exclamation mark and will not reboot. Does anyone know what this means?

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Answer:

Hi


Follow the instructions here, including contacting Apple Support (mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:


If your Apple Watch won't charge or it won't turn on - Apple Support

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May 18, 2018 8:01 AM in response to abrannontx In response to abrannontx

Hi, I have the same issue. the watch will sit on charge logo appears one and fades then a second time and fades away.

Its been off for a few months but not had any damage. what is the fix please anyone know. Hard reset doesn't work. take it off charge and nothing works. help..

Question marked as Helpful

Jan 17, 2018 9:37 AM in response to Rabbais In response to Rabbais

Hello there, yes Apple have been fantastic. They realize it was their error and they sent me a new watch. I first booked a support call with them and exlained what was happening to the watch. They askEd if it’s been in water or damaged etc but this def was not the case for me. They then sent me a box to send it back to them, they tested it and said it was a software error, which the support guy had already suggested on the phone, and then they send me a new one. This took in total 6 days and they pay all postage x so your best bet is to log a support call with Apple and go from there.

I hope this helps x


regards


tara

Question marked as Helpful

Jan 9, 2018 8:06 AM in response to Truss09 In response to Truss09

Hello there,


i couldnt get mine working it still wouldn’t charge and the apple logo was flashing then fading red, I then got a exclamation mark in red. I called Apple and they sent me a box to send it back and said they will replace it free of charge even though it’s out of warranty because it is a software issue. I hope it helps, maybe call them worth a try.


Regards

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Question marked as Apple recommended

Jun 23, 2017 11:51 PM in response to abrannontx In response to abrannontx

Hi


Follow the instructions here, including contacting Apple Support (mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:


If your Apple Watch won't charge or it won't turn on - Apple Support

Jun 23, 2017 11:51 PM

Reply Helpful (2)
Question marked as Helpful

Jan 9, 2018 8:06 AM in response to Truss09 In response to Truss09

Hello there,


i couldnt get mine working it still wouldn’t charge and the apple logo was flashing then fading red, I then got a exclamation mark in red. I called Apple and they sent me a box to send it back and said they will replace it free of charge even though it’s out of warranty because it is a software issue. I hope it helps, maybe call them worth a try.


Regards

Jan 9, 2018 8:06 AM

Reply Helpful (5)
Question marked as Helpful

Jan 17, 2018 9:37 AM in response to Rabbais In response to Rabbais

Hello there, yes Apple have been fantastic. They realize it was their error and they sent me a new watch. I first booked a support call with them and exlained what was happening to the watch. They askEd if it’s been in water or damaged etc but this def was not the case for me. They then sent me a box to send it back to them, they tested it and said it was a software error, which the support guy had already suggested on the phone, and then they send me a new one. This took in total 6 days and they pay all postage x so your best bet is to log a support call with Apple and go from there.

I hope this helps x


regards


tara

Jan 17, 2018 9:37 AM

Reply Helpful (8)

Mar 13, 2018 9:54 PM in response to abrannontx In response to abrannontx

Misplaced watch and found 5 months later in a coat pocket - tried to turn on and am experiencing the same issue. Opened a case and took my watch into a store today. The technician DID NOT EVEN do any troubleshooting, he told me I had to send it in and that it would be $199 since it was out of warranty. Completely unreasonable as this clearly a known issue when a watch is without power for a period of time, and you can buy a new series 1 with better specs for $249. Very disappointed with Apple's response. Seems that they have set the repair at a price point that makes customers more apt to just purchase a new device. Poor business practice

Mar 13, 2018 9:54 PM

Reply Helpful (1)

Mar 29, 2018 7:15 AM in response to Tarap5 In response to Tarap5

i called apple today. my watch is also out of warranty and they quoted me a $200 repair/replacement. i asked even if it was a software issue, would i have to pay.. the lady i was talking to said i would because of the lack of a warranty on the device. how did you manage to get it replaced for free?

Mar 29, 2018 7:15 AM

Reply Helpful (3)
Question marked as Helpful

May 18, 2018 8:01 AM in response to abrannontx In response to abrannontx

Hi, I have the same issue. the watch will sit on charge logo appears one and fades then a second time and fades away.

Its been off for a few months but not had any damage. what is the fix please anyone know. Hard reset doesn't work. take it off charge and nothing works. help..

May 18, 2018 8:01 AM

Reply Helpful (17)
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Question: apple watch logo fade to red when trying to turn on and will do nothing else???