Hello there, yes Apple have been fantastic. They realize it was their error and they sent me a new watch. I first booked a support call with them and exlained what was happening to the watch. They askEd if it’s been in water or damaged etc but this def was not the case for me. They then sent me a box to send it back to them, they tested it and said it was a software error, which the support guy had already suggested on the phone, and then they send me a new one. This took in total 6 days and they pay all postage x so your best bet is to log a support call with Apple and go from there.
I hope this helps x
regards
tara
That’s not okay
I have this problem too. Did you find an answer?
Thanks
Jeff
Can’t you fix the problem manually ?
I'm going to take it to a Genius Bar to see what they have to say about the issue. The watch shouldn't do this with or without a apple care contract its a software bug from a recent software update created by apple.
So I bought two series one watches and my son didn’t charge his for 2 weeks while away at school and now it loops and the apple log turns red, not an exclamation point, de we went to the store and they said they would fix it for free.... a week later he received his watch back I repaired and they wanted 199.00, they couldn’t give any reason just “hardware damage, the watch has never gotten wet or dropped, not even a scratch. So we went back the the store and couldn’t get passed the 199.00 runaround... they couldn’t even tell us what “damage” there is!
apple watch logo fade to red when trying to turn on and will do nothing else???
