Cracked screen MacBook Pro with Touch Bar

Devastated to say that my relatively new MacBook Pro with Touch Bar has a cracked display/LCD at the bottom on the screen. I'm not particularly rough with my MacBook and presumably this occurred due to closing the screen with something between the keys and the screen. I recall the moment the crack appeared, so this would have been a dust speck. Although I have AppleCare, the cost of repair is $680, since this is "accidental damage" and "out of warranty"


The new machine seems much more fragile than my older MacBook Pro's which are still going strong 5 years in!


Have others had problems with a fragile displays?

MacBook Pro (15-inch, Late 2016), macOS Sierra (10.12.5), null

Posted on Jun 26, 2017 12:01 PM

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Question marked as Top-ranking reply

Posted on May 15, 2018 9:56 AM

TL:DR -- Apple covered mine without charge. Only because I cited this thread for backup, took photos from start to progressive damage, and was politely insistent. The Apple store staff is probably not your friend. Call in first, and request a Senior Advisor to handle your claim.


If this happens to you, being armed with photos and this thread is your best shot at having it covered.

I opened my MacBook Pro one morning and saw a small spidery line inside the LCD on the lower right near the hinge. I had not dropped it, hadn't moved it from the table in days. Then it spread. Then it got worse. Then a second line began. My speculation: it's a fragile LCD and there was something amiss with the assembly at the hinge putting pressure on the LCD. No physical signs on the outside of the screen.
FWIW, mine is one of the "popping" 2016 MLH42LL/A laptops, right out of the box. Popping Sound, MBP 2016


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After seeing this thread, I called Apple to get a case number. The rep said it would be covered, and if the store genius gave me a hard time to ask for a manager. The Apple store experience was the dispiriting time suck I expected: they told me $680 for the repair and told me I had dropped it; then admitted they couldn't find any point of impact; then when pressed to give me their hypothetical scenario, finally speculated that I must have closed it with -- please clutch your pearls here -- a grain of rice I didn't notice. Come on, guys.


Know when you are dealing with unreasonable people. I returned home, called in again, had a long talk with a sympathetic rep who escalated it to a senior advisor. I sent photos while we were on the phone. The SA said they look for a point of impact, and a spiderweb, and there was none. He said he was entering notes in the case to be covered at no charge, but to be aware that the techs might disagree upon exam. Apple overnighted me a box, I overnighted it back, and they replaced the screen and overnighted it back. No charge.


Flawless top notch CS... once you get to the right person.


So -- be informed, be reasonable, be firm, and know to walk away and talk to someone else. I believe that Apple will eventually send out a quality report about the LCDs. They know about this, but they are going to stonewall when they can.


The other thing to note is that early adopters of the MBP touchbar are under the older AppleCare Protection Plan. Apple rolled out AppleCare Protection Plus in June of 2017, which includes 2 incidents of accidental damage. There are no plans to grandfather the earlier MBPs, nor to offer the Plus for a upcharge (which I would happily pay) to bring all of this model under consistent coverage. It's frustrating to be effectively punished for being an early adopter of the new models, where all of the design flaws are showing up with use.

810 replies

Aug 2, 2021 12:28 AM in response to drtimothy

I had this too, perfectly protected MAC book, always in a case, and transported in a case in a case. My old one lasted for 7 years, but this one did not even make it past two. The screen went black, the store claimed they could see the crack but when I asked them to show me he quickly back pedaled multiple times until he finally admitted he had not seen one and was just guessing. He tried to blame it on a thing like using anything (including a piece of tape) on the camera. I said I didn't so then he just changed it to I should have gotten the care plan, but then admitted it may not cover the monitor anyways unless I got a more extended one and still said it may not. Two stores claimed the monitors breaking was not a thing, and said 700 min to get it fixed but also admitted they would never actually check the cause, just swap out monitors. I could use advice from anyone that can help fix this issue, our school will not cover this mac book's repairs even though I only use it for the job there (since we've been stuck working online there for the past year) and MAC does not seem to care about school employees. :(

Aug 12, 2021 3:39 PM in response to drtimothy

Let’s start sharing this on social media

what ****** me off the most about this is that when I took it in to get it fixed they put it on me told me I had to pay 600 of my own money while this person had knowledge of this issue. Apple can fix this problem or they can go **** themselves. What a crime to sell a product with a defect to people who right now are struggling to get by because of covid and blame the customer when they bring their MacBook in to be fixed and make them pay $600 when apple was already fully aware that this was an issue. I’m never purchasing an apple product again greedy apple ********

Oct 14, 2021 8:53 AM in response to ssingh001

This seems to be happening to many of us. After 2 months of use a cracked bezel on right side. I am still using it but as a desktop not a laptop I am afraid to move it around because movement may cause more cracks or worse.

I also still have a macbook air 2015 except I can only use it on electricity since the battery no longer charges (reason I thought to buy a new macbook pro M1 13inch in May 2021, probably should of just bought a new battery it would have been cheaper) otherwise no dents, scratches or cracks on and it is 6 years old! I am hoping that apple makes good for all of us who have experienced this but I tend to doubt it.

Nov 22, 2021 7:37 PM in response to DEFriend58

Apple has just made a couple of (in my opinion) interesting changes.


Screen designs on recent MacBook Pro models have changed. ¿Maybe they are more robust that the ones being griped about here?


AppleCare PLUS is now extendable. That means that for the new Macs issued recently, AppleCare PLUS will be paying the cost (except for US$99 which covers the labor) for replacing the screens in the Macs they are selling NOW, as long as they remain serviceable (i.e., do not develop other issues that keep them from being repaired).


Owners of Macs with broken displays are coming from one end of the spectrum. Of course they would like Apple to pay instead of themselves!


I have a much more cynical attitude about computing devices. It is not a matter of IF, but only WHEN your Electro-mechanical devices (especially screens made of glass) will break down. You need to be prepared for that to happen.

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Cracked screen MacBook Pro with Touch Bar

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