Level 2

194 points

Cracked screen MacBook Pro with Touch Bar

Devastated to say that my relatively new MacBook Pro with Touch Bar has a cracked display/LCD at the bottom on the screen. I'm not particularly rough with my MacBook and presumably this occurred due to closing the screen with something between the keys and the screen. I recall the moment the crack appeared, so this would have been a dust speck. Although I have AppleCare, the cost of repair is $680, since this is "accidental damage" and "out of warranty"

The new machine seems much more fragile than my older MacBook Pro's which are still going strong 5 years in!

Have others had problems with a fragile displays?

MacBook Pro (15-inch, Late 2016), macOS Sierra (10.12.5), null

Posted on Jun 26, 2017 12:01 PM

Top-ranking reply

tjord96

Level 1

18 points

Posted on Apr 29, 2021 11:06 AM

Hey! So sorry this happened to you as well. I had to speak to a number of people at Apple to try and make it clear the damage wasn’t caused by me, eventually I got through to a really helpful Senior Advisor. He compared the photos of the internal LCD crack I took when it occurred, and compared it to the images the Apple service center provided which showed more damage than how the Apple Store sent it off. Luckily for me, he overruled the charge and so the repair was free and covered by Apple. It does seem that this is a very growing and worrying issue, however, and I am now petrified using or handling my MacBook Pro. I would suggest just keep trying to speak to a Senior Advisor and don’t give up.

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810 replies

Mar 3, 2020 7:05 AM in response to Susanapple50

Did you use your MacBook a lot with closed lid - with an external Monitor?

exBURN88

Level 1

4 points

Mar 3, 2020 8:37 AM in response to stefanmie

Please add feadback. Im 100% sure, there is some bug in construction. This is not a normal situation.

https://www.apple.com/feedback/

Mar 3, 2020 12:25 PM in response to drtimothy

Have posted my mac book pro multiple screenncrack to the feedback page. I feel better for doing this. Thanks for encouraging me to donthis

DPJ

Level 4

1,374 points

Mar 10, 2020 10:54 AM in response to daniellnowak

Yeah that's for sure an impact crack. Apple will charge you for repair, especially since you don't have AppleCare Plus.

Mar 10, 2020 11:24 AM in response to daniellnowak

If that is just a crack in the glass bezel and not in the active part of the display, there are some thing party replacement parts available on sites like US eBay.

Mar 10, 2020 11:54 AM in response to DPJ

yeah, that is the “impact crack” after air cracked my screen. Thank you sir.

saman247

Level 1

5 points

May 22, 2020 8:58 PM in response to DPJ

Crack is internal. You barely see it from outside. Hope this is more clearer..

saman247

Level 1

5 points

May 23, 2020 12:16 AM in response to saman247

I normally keep screen open when working and often uses Touch ID for my keychain and other passwords

Aug 25, 2020 4:38 PM in response to Gnomesh

If you have AppleCare + on that MacBook Pro it might be far less painful of an issue.

Nov 10, 2020 10:05 AM in response to angg-w

Sorry to say but no. They are ignoring the flaw. I had holes too and protected my screen with black electrical tape. I don't think it's a good idea to leave the hole(s) exposed.

Nov 14, 2020 12:31 PM in response to Kubawolf

Your repair comes with a modest warranty.

If not right when you get it back, contact Apple Online Store support, and ask them to help you.

kk-man

Level 1

4 points

Dec 26, 2020 6:44 AM in response to MFMauceri

Yes, I noticed a grain of dirt against the screen at one of the damage

wlc1011

Level 1

4 points

Jun 5, 2021 2:50 PM in response to wlc1011

Aug 27, 2021 12:20 PM in response to drtimothy

Yes... My 2019 16" MacBook Pro. Did Apple resolve your issue with your MacBook Pro?

Oedin

Level 1

8 points

Oct 7, 2021 11:17 PM in response to JoshLeeds99

Same just happened to me with my MBP 2017 busy cleaning it and then it cracked thought it was a nasty scratch at first and thought it was plastic all the time turns out its glass.

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Cracked screen MacBook Pro with Touch Bar