iPad Pro 10.5 screen randomly freezes - anyone else have this?

Mine got a lot better with 11.3 but then restarted with the issue a few days later. Took it to Apple store and they replaced it. Tech said it’s most likely a logic board issue. While reduce motion, and disabling promotion helps this gimps your iPad un necessarily. Just get it replaced. Seems like a known issue they’re just not making public.

Update for everyone on this forum. Well I had the same issue as all of you, but I took my iPad back to Best Buy and got a new one. I've been using mine now for about 2 months with no freezes. It would seem that Apple just had a few bad lots produced. If you are able I would definately return your iPad's and/or exchange them. You won't get a fix action from any patch, nor will it go away. Chances are it'll get worse and eventually render your device useless. Anyhow, hopefully if you are past your return window you got AppleCare. Best of luck y'all, unfollowing this forum now.

Took my iPad Pro 512 back to apple last week

They don’t have a diagnostic tool to test the touch screen so they agreed to replace it it was 3 months old

Picked up a new one on Monday and restored from full backup on itunes

I was having the problem multiple times a day but since the replacement problem appears to have been resolved

One thing the genius guy suggested was to change the case as it was possible that the protective leather round the bezel could be shorting out the touch screen, obviously I had to take the case off and put it on the new unit so it’s possible I did a better job of keeping the protective cover off the touch screen. Anyhow worth trying to use your ipad without the case and see if this resolves the problem.

Personally I think that this was a hardware problem, it has become very clear Apples quality control has taken a significant dip in recent years so if you are in warranty and the change case fix doesn’t work push for a replacement.

One final point, when I checked in at the Genius Bar the guy gave me a look that I interpreted as ‘oh another one’ but when I questioned the engineer he claimed to have never heard of the problem. Call me paranoid but my feeling is that they know of this issue but want to minimise returns.

Good Luck

As I posted a while back I took my iPad back to apple and got it replaced, next Monday will be two weeks without a freeze, it used to happen on a daily basis. IMHO it’s a hardware fault. If you are in warranty take it back for a new one. Good luck

So I was so excited to get the iPad Pro 2 a few months ago. It was my 3rd iPad. It has been freezing randomly for about 1 month. I have the 10.5 inch with 528 GB. It appears there is a problem w this model.

Also I just took it into the Genius Bar. They are ordering a replacement since the screen has been nonresponsive for 12 hours plus hours.

I installed Newest update and then went into accessibility settings and turned off some strange touch settings that had gotten switched on some how which caused screen to freeze up when you tap twice in middle of screen as it waited for some other gesture or switch to be activated I guess.. now it works again perfectly like it did when I first bought It...so far anyway!

I thought at first for me and others it was a hardware issue but now I think there are so many other options it could be since updates tend to switch on never-before-used settings, without warning, in my experience. Anyway it’s worth exploring accessibility settings under ”General” because it fixed my iPad even though before it showed no signs of being a settings issue ..it seemed to just randomly freeze up.

But try first: reset and /or update, restart & thouroughly check ALL your settings before taking it into Apple is my advice.

Hi, did you try to reset the settings?

After reading a lot of threads about this problem I tried to reset the settings and my IPad didn’t freeze for one week. I’m using it for work and spend a lot of time on it. The rsettings reset will flush your wifi password and the personal settings f your iPad. You shouldn’t loose any file. Just in case backup it before doing so.

For me with iOS 11.1.1,

1-I did a reset of the settings (in settings/general/reset) last option before the shut down in the menu Sorry mine is in french.

2-turn off the iPad

3-reboot the ipad

4- reconfigure your settings (wifi, Bluetooth etc...)

Today I will call netball the iOS 11.1.2 and see if the problem is still gone for me.

I hope this helps

Regards

Hi Soart, sorry for late reply. I reset and still freeze. I have contacted apple support then reset and erase all. Setup as new iPad without sign in Apple ID.

【freeze problem solve with setup as new iPad without Apple ID sign in】

I have play around half days, safari, notes, photo, camera and calendar. Smooth as advertised with 120 MHz. But I can’t survive without other apps. I sign in with Apple ID, download apps and now freeze is coming back for all apple Apps and even home screen.

【conclusion】

Apple iOS 11 got bugs with 3rd party apps. Just not work. Setup as new iPad Will get less freeze but still there.

I am currently having this issue. My iPad will be unresponsive for 15 seconds and then goes back to a responsive state again.

I have tried different system settings to alleviate the freeze ups with success (Two days now) The two settings below were most successful.

In system settings/accessibility/reduce motion/ is switched off

i have not had any freeze ups with typical use (web browsing, news app, mail, messaging) but will continue to test on more intensive apps photo editing and video editing.

If the problem persists then I will try reducing the frames per second to 60 located in system settings/accessibility/display accommodation/limit frame rate.

will post after a week to give anecdotal results.

I’ve had this similar problem and theorized that it was my left thumb that was causing the freeze up. The new iPad Pro screen comes almost to the bottom of the frame which leaves no room to hold the iPad without interfering with the active screen.

Have used the iPad for the last 3 hours with no freeze ups, where as they were happening frequently when I was holding it with my left hand located at the bottom left hand corner of the iPad Pro.

Yes, I’ve had no freeze ups since discovering that my left thumb was causing the freeze up.

I still hold it with my left hand but place my thumb on the left side of ipad and not at the bottom where it can interfere with the active screen.

It makes no difference which way I hold it, home button on right or left as long as you don’t accidentally place pressure on the active screen while trying to play the game with your right finger. In other words the left thumb was freezing the frame and you were not able to do anything until you lifted it up off the active screen.

I was relieved when I discovered that I was causing the freeze ups as I just received the ipad for an Xmas gift.

I have been running an experiment for over a week now

I switched from my 4 port usb charger non Oem to the apple charger and have had no screen freeze since then,

over a week

the non Oem charger has worked perfectly with all my previous apple products but we know how apple hate us not using there own over priced accessories 😉

the only question is are they doing this deliberately?

interested to hear if every one else is using the charger that came with the iPad or another older it non apple charger

at some point I will switch back and see if problem returns

I’ve tried everything and come across a work around! It’s the promotion. If you disable promotion the issue stops completely. have it running fine for a day now.

Im not sure if this points to software or hardware. im still under warranty . I have to record the issue and this workaround to show an Apple tech. I expect to get a replacment iPad if it’s hardware.

Did you make another post about iPad Pro 12.5 touch screen randomly freezes? “Somebody“ mentioned about hardware issues like “digitizer” and possible warranty, go to real Apple Store check it out? OTA diagnostic and only plug into computer probaly will never find digitizer problem.

Staring sometime after I upgraded to IOS 11.4 or possibly 11.4.1 on my iPad Pro 9.7, I began to get quite frequent screen freezes. They would usually occur when trying to navigate in Twitter or Feedly. Nothing but restarting would unfreeze the screen. Sometimes, the iPad would restart itself after a short time but usually I had to press the power and home buttons to make it restart. That would fix it for a while, but then it would happen again.

Somebody here suggested turning on "Reduce Motion". (Settings>General>Accessibility>Reduce Motion)

I did that. And seems to have worked, so far. In the last 48 hours since making that change, no freezes. And I like the look and feel of the OS without the animations better, as well.