iPad Pro 10.5 screen randomly freezes - anyone else have this?

A full restore did not help. It has something to do with charging. If I plug in to charge while using the iPad the touch screen gets crazy. If I do a hard restart it solves it until I plug it in again. I see this happening now matter the power source, 29w charger, iPad to iMac, or the 12w charger. All with apple OEM cables. The Apple Pencil works perfect no matter what.

12.9 iPad Pro 1st Gen

Got mine replaced last Saturday at the Apple store in Amsterdam.

Did some diagnostics, showed them the vid I took.

They do not repair these kind of problems. So the offered my a replacement. My third replacement of the iPad Pro 10.5

Hope this one works better then the other 2.

Have you installed iOS 11.2.6? That helped with my iPad 12.9; although the issue isn’t 100% gone, it’s much less frequent.

Update to 11.3 iOS, my problem has been solved , I had it since August when I got it.After updating it has gone

For me it seems to be an overheat issue.

30+ degree celsius , sunlight , charging and playing is to much.

I have to take my 3rd party cover off to get it cool down.

After my initial problems with desperate slow down and freezing screens I waited for the battery to discharge. After charging and then restarting afresh the issues have not reappeared (touch wood)... yet. It's been a week or more now and so far so good.

On Jan 6 I removed a bunch of Safari tabs — I usually have several dozen open, and reduced it to a few dozen — and the freezes stopped until this evening, when I had one in Pages (and it stopped, as before, after about 5 seconds). A check of Analytics data showed no events logged close to that time. Now to kill a bunch more Safari tabs.

Thanks eduoard63 ... just spent evening being careful how I hold it including leaving it flat on bench, on a stand and no difference on my 12.9 iPad Pro... still getting a good reduction in freeze events from with the setting in 'General/Accessibility/Reduce Motion' that turns off the parallax effect.

Just spent a week using my iPad 12.9 only on a stand and I think you are onto something edouard63 ... I've turned back on the parallax effect as well ... no freezing all week which is a dramatic difference ... for me this specifically means I'm not holding the iPad in my left hand ... with the home button either at the bottom (portrait) or on the right (landscape) ... are you still getting the same result?

Yes I had same problem since long (iPad Pro 12.9inch wifi only).looks like it use to happen mostly when I hold with both hands .But since I installed 11.3 iOS problem has been solved .I even had screen not wake up issue which had solved few updates back, looks like apple do solve problem .But they should test and sell products so others don’t waste time replacing stuff.

My iPad Pro 12.9 2017 256gb has the same problem. Today I called apple and they ran remote diagnostics and said my touch screen is ok and I need to remove screen protector and Smart Cover. They refused to accept the problem. So far the only thing that worked is switching to 60 Hz. My ipad cost me about 1530$ in Russia i find the whole situation totally unacceptable.

I have the same issues with randomly unresponsive touchscreen on an iPad 12.9 2017 cellular 256GB. I went to apple, showing them some vids I made, for there is no guarantee beeing able to reproduce the malfunction. The first time they asked me to reset the iPad through DFU-Mode, setting it up as a new iPad without using a back-up, but even this wasn‘t going to solve the issue. Yesterday I went to apple once again, providing videos as evidence, and they are going to replace the iPad. Asking them, if this is a known issue they denied. I am hoping to get the problem solved with the new one.

Now I am trying to turn off the 120Hz feature as I read this would help, but this is not an acceptable solution - paying for something you cannot use, especially noticing clearly the lag of the apple pencil. On the other side - I am not sure if this is what it is about, because my brother have the 1st gen. iPad 12.9 , which only runs @60Hz and he is facing exactly the same issues. But this started to him only after switching to ios 11, while not having any problems on ios 10.

Greets

Anybody else using the usb-c 29w charger? I normally charge with it but I was gone traveling for a week and didn’t use that charger, I’ve been using the normal ipad 12w charger and the screen has worked perfectlay for week and a half.

It’s ios 11 issue for me as it was working fine when I was ios10 , I have iPad Pro 12.9 second gen. You can see people facing problems with 9.7 or older gen 12.9 pro but maybe after iOS 11 (correct me if I am wrong), iOS 10 had other issue like the iPad doesn’t wake up even after pressing home button, which was there for few months but it was solved in one of iOS 11 update , hopefully they solve this in iOS 12.

11.3 did not resolve my issue. Holding the home button to activate Siri snaps touch back to working for me though. This is insane.