Apple Watch not counting outdoor walk exercise

When I use the outdoor walk workout, nothing I do counts as exercise. My pace is fine, my heart rate is high enough. If I use indoor walk, it works fine, but, I'd prefer that my outdoor walks be recorded as such, because it seems ridiculous to have paid $370 for something that doesn't work as it is supposed to.


I've read other threads that suggest unpairing and then setting the watch up as a new watch (have done that), have suggested wiping everything and starting fresh (have done that too and lost all of the data and achievements I had earned before).


When I first bought the watch, it worked fine until a sleep app froze on it one day. I realize that shouldn't have anything to do with the issue, so it's likely coincidental.


I have also read older threads stating that the outdoor walk workout was glitchy, but, I'm unsure if Apple considers that problem to be solved?


My watch is on version 3.2.2 and my phone is on 10.3.2.


[Re-Titled by Moderator]

Posted on Jul 16, 2017 11:59 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 13, 2018 5:08 PM

Mine was solved by re-enabling all the location services for calibration etc, then turning off both iPhone and watch, then turning on iPhone first, then watch....then going for a walk while holding the iPhone for the first 15 minutes. The route map and walk were both recorded. You do have to walk at a good pace, though.

81 replies

Aug 4, 2018 2:07 AM in response to Mlloyd57

That's exactly what I do too. I select "other" and go for my walk. When I'm done with the walk and hit "done", the watch prompts you to name the workout but they don't allow you to type in a name, you have to choose from a list they have provided. So I chose "Track & Field" and then the next time I go for a walk, I just choose that workout and it works fine. Shouldn't have to do that but Apple won't fix their product so that's the only option.

Aug 15, 2018 7:34 AM in response to jAc324

My hubby has a 3 year old original and I just bought a series 2. We walk the same route together, same pace. His registers the whole thing, mine only bits!

Can’t figure it out, will try outdoor run another time.

I use Nike app for running anyway, it updates Apple health, I use it because I’ve used it for years, has my history and tracks my shoe mileage.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Watch not counting outdoor walk exercise

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.