I can't download pics to my PC from iphone 6s!

If you switch your settings from automatic, then they transfer in the new HEIC format and not JPEG. I found that by going into Computer on your PC, clicking on Portable Devices and then right clicking on your phone (should be listed in the left hand column) I could get my IPhone 8 to download photos as JPEGs. The downside was that I couldn't just select the ones i wanted. In the old system, I would open files in the phone and just drag them.

Same thing here, iPhone 6s, OS 10.something. Photo import was working OK on my Win7 PC for years. Suddenly in the last month or so as of April 2018 ... when I connect to Windows 7, it connects, then does the beep-3-times/disconnect/failure-to-recognize sound, and that's it. No import option. No phone shown in the Win7 connected devices -- but, iTunes itself *does* recognize that the phone is connected. Sadly, as anyone who uses iTunes knows, something as basic as dragging your photos over onto your PC isn't supported, at least not in any intuitive way I can find. ((It's so great I can sync photos FROM my PC *to* my Iphone -- who in the world even cares or would ever do that? -- it is the opposite that I and 95% of the rest of the human population need.))

So yeah -- can't currently do it through Windows 7, can't do it through iTunes 12 ... and as usual, Apple Support has nothing useful whatsoever to say about the issue.

In fairness, for all I know it is a Windows 7 or PC related issue, it is unclear to me exactly when this began and what preceded the failure of this staple option -- but notably, all other USB devices for my PC are working A-OK. I've tried multiple lightning cords, reset the device and the PC many times, etc. -- nothing doing. I suspect it is some Apple-related BS at this point, if others are having the issue too. Maybe it's a friendly nudge to use their useless, spammy, horrible iCloud service that nobody wants. Ugh.

They may be having the same problem as me. That box no longer pops up to ask if he want to import photos. When I connect to my computer via USB, it does nothing but charge my phone. I need help figuring out how to make that pop up again

Ditto to all this. I'm 6s, Windows 7, PC user.

It might have to do with ICloud? All that shows up when I plug in USB is the last few pics. Seems it might also be a date issue, but I can find nothing online that addresses why only a handful of photos appear in the 110Apple folder after you plug in and go to "Computer-Apple-Iphone-Internal Storage-DCIM-110Apple". No way to search the folder for the other 441 photos that I can see are on the phone via the Photos app. Apple has no way to access these? BTW, ChrisJ4203 apparently has a magic phone. ut of a dozen or so posts, he's the only one that has no trouble.I don't get the box he's getting. He must "know a guy".

I figured out the situation. It is easy to download photos from the icloud to Windows10 PC but a problem for me is in the process the file date changes to the download date. I prefer to keep photo files stored by date. I take many photos and like to look up dates such as a vacation or brithday, etc.

So I found a process to download to retain the original date and time stamp on the photo file but for 2 years of photos (21K photos) took me a few days of 5-ish hours a day amd I’m not done yet.

First plug the phone into the PC using USB cable and go into the phone (device) then open one of the DCIM folders. Click to Sort by date order. Now drag and drop the files into a folder on your harddrive by date. Obviously if you have no folder for that date, create one.

**Do not panic of you feel photos ae missing. They will appear later.** When one DCIM folder is empty move to the next DCIM folder. Repeat. When there are no more, stop. At this point I went to bed and left phone on wifi.

When I woke up the next day there were new DCIM folders with more new files in them, aost tommy ohones capacity (33MB). Some files

Were new dates and some were dates from

Prior but additional new Photos. It seems to sort by screenshot, regular photo, Instagram photo and edited photo. But they do not move down from

The cloud to the phone in file date time sequential order. Why I do not know.

**always have yoir phone set to NOT OPTIMIZE photos** in settings, this is so the full size photo file is on the phone instead of a lower res crappy file (in the DCIM folder). Because you want the largest best file to keep.

The problem was my icloud storage was huge and not at capacity but my phone was full. So periodically apple would move the photos off my phone and up into the cloud. I had not understood this was happening.

If you “ask” to view an old photo on your phone but it does not pop up immediately and gives you a little circle waiting symbol it means the pic is stored on the cloud and it is dowmloading that for you to view. I had misunderstood and thought all 21K pics were residing on my phone with a backup copy in the cloud. WRONG

Anyway it took me 3+ days and I’m not done yet. Goong forward I vow to download once a month. That will keep my phone not full and I will maintain the files and a backup file copy on external hard drive.

If there is an asa file that won’t move just leave it, it is from an edited file I read online.

—If you don’t care about the date on the file changing just login to icloud on PC and click the download symbol on the navigation bar along the top. It then moves from the cloud to your PC into a file labeled icloud I think.

Hope this helps. I spent houra researching with no answer about how to retain the original time and date stamp and then I figured this out on my own.

Here's what I just did in my Windows 10. It worked.

-Found my iphone 6s icon in file explorer.

-Right clicked

-hit import photos and videos

craptastic moment- it says I have no photos... although my phone has over 1300+

Tried again ... says same thing.

Then...I Opened my phone and camera roll and Jackpot!!... I get a pop up box about the pics that I have (yes now it shows1377 pic/vids) and how so I want to download them into my computer various organizing options are listed.. I hope this helps and that it will work for you too.

Can you please clarify when you say "I opened my iPhone and camera roll". I'm trying your method (all others suggested above failed so far).

So- do you mean you turned on your iPhone and went to photo album... (Didn't make a difference on mine- only sees 25 pix), or where did you mean "open" a file? on the PC somewhere?....

Thanks!!

Yes, by going into my iPhone and opening the camera roll area, a pop up box opened and I could see the number of pictures on from phone start to show up in the pop up box... then it promoted to organize the photos if I wanted to. I was just so happy to see them I kept them just in that order and saved them to my picture folder on my hard drive. Opening the phone and opening the photo album/camera roll area seemed to be what help my computer recognize all the photos that were on the phobe

Thank you Robin. I've tried that a few times today after reading your post, but the pop up window only showed the last 25 pics I took. I'm trying to download pics from Novemebr 17- April 2018 but none of them show up (at least the previous ones I had downloaded in the past).

I'll try again tonight, I hope it will somehow work...

Why is no one form Apple doing anything is beyond me! They only keep posting here the standard method, which obviously has not worked for us!

Did you try what I said to do using the DCIM folder? I have the same problem it could not identify any new photos so we didn’t offer to download me new photos that’s why I had to use the DCIM folder option. Then delete them off the phone and cloud and keep them

On your own PC.

Apple seems to want us to just let our photos live forever up in their cloud and they just allow was viewing access whether it is viewing from the PC or viewing from iPhone or iPad. They want to store our photos for us and they want to charge us to have a larger storage capacity. The more photos you let live on the cloud permanently the larger and larger storage capability you are going to need.

Trying to access photos on the computer when you have them loaded in iCloud is different than accessing them on the phone itself. You have to log into http://www.icloud.com and access your photos that way, unless you have your computer set to sync with iCloud Photos.

This is really not the subject of this particular thread, the thread is about downloading photos from the iPhone to a Windows computer, which is accomplished by using the photo import utility in Windows.

If you have another question, it may be better for you to start your own thread and explain your issues, and someone will be able to help.

I had to email my photos to myself because downloading from the icloud one image at a time was too tedious. Then I went to settings...photos...turn off icloud...it popped up a message that doing this would delete all the photos from the phone and only allow viewing through icloud. Good! because I emailed them all to myself anyway so no problem, just opened email and brought back the ones I wanted to keep on my phone and saved the rest to my laptop. The person that said Apple just wants us to use their cloud to store our info and pictures is absolutely correct. I had turned on the icloud feature a while back because the "other" part of my storage kept eating all my space which made taking photos on my old 16GB phone annoying...it was after that when I tried to plug in my phone to download all the pictures that I realized my computer couldn't find them in the iPhone and that is because the icloud feature did remove them from the phone and then made the photos app into a viewing app that accesses the cloud and it needs WiFi or cellular to do that too. I just tested to see if it would now work with the import with Windows again and it does.

I hope this helps you guys.

I have the same problem. It will recognize new pictures, but I have over 400 others that I can't access. It doesn't recognize them and if I go into my phone from my computer, DCIM, there are two photo files, but the pictures from my camera roll are not there, so I can't even manually transfer them. Any help would be much appreciated. A lot of space is being utilized for pictures that I can't get off my phone!

I actually figured out on my own that the over 400 pictures that I couldn't access were being stored on the cloud. When I tried to download them from the cloud, I didn't have enough room on my phone. I had to get rid of a lot of stuff on my phone in order to get them back and transfer them. I could have transferred them from the cloud to my computer, but I could only figure out how to do it one by one and it was taking too long. It has been quite a process, but at least I found them!!

Ok I connect my iPhone 7plus and I go to the internal storage and i see the DCIM folder but when I click on it I only see two folders 107APPLE AND 108APPLE And both have only 5-6 pictures where are the others?