I can't download pics to my PC from iphone 6s!

I am having the same problem. For years I have imported photos from my iPhone to “my pictures” on my pc., windows 7. Yes I have iTunes updated and all that. Now all of a sudden I start getting a pop up window that says all those photos have been imported, which they have not. Have tried several times over the last few weeks. The memory on my phone is getting less. I used to do iCloud but stopped because of all the same reasons mentioned by people here on this thread. If there is an apple support person on this thread can you tell me why I’m getting a pop up window saying all those photos have been imported when they have not? And I’m using the same procedures that you mentioned on this thread. These photos don’t belong to you, they belong to me. So I would appreciate your help in getting them to the rightful owner. Thank you.

I figured it out! The Windows device driver for iPhone was out of date. I updated the driver and everything worked like it did in the past.

1. On PC go to Control Panel/Hardware and Sound/Devices and Printers

2. Scroll down below printers to see "Apple iPhone" in "Unspecified" category

3. Right click on that and select Properties

4. When that opens, there will be two tabs: 1. General and 2. Hardware

5. Toward the bottom of the Hardware tab is Properties, click on that

6. Another window opens with four tabs, the 2nd tab is "Driver", click that

7. Look for and click Update Driver

8. Then restart PC

That's it! Hope this works for you.

I have never been so frustrated! Spent 2.5 hours researching and led in a BIG icloud circle. Downloaded ANOTHER ap (Icloud for windows), worked through all of the password barriers and still cannot move photos from my iphone 6s to my pc. Used to be a non-issuue. Dissappointed with Apple, especially because they are so unresponsive to others like me who have the same barrier.

Chris. Hope you are still there. I too am having problem getting computer to recognizing photos on my 5s. I only recognizes the latest 6 pics. I have 450 pics I need to download. And it doesn’t seem to go into cloud anymore either.

This started about a month ago. Yes Camera Roll was affected somehow I am guessing.

Is my file structure affected. Probably.

I did do a complete I tune backup yesterday. But I don’t know how I can retrieve pictures off iTunes.

Thanks for any help u can provide

Mike

I have this same issue. Apple better get this **** figured out. I have a crap ton of pictures I need to download to my PC. :/

make loading pictures like it once was WITHOUT ITUNES, !!

What is the import utility? How would I open this? It isn't in my list of programs. Please give more detail on this.

I have the same issue on an ipod touch. It has over 400 photos on it but I can only see the ones taken in the past month to download them. How do I access the rest of them?

You just need to disable your icloud photo library in settings. Then it will let you view and upload your pics and videos.

Once photos go into iCloud they are not recognized by my computer or a photo kiosk...so frustrating because I know there must be a method to be able to print photos.

I found if you unlock your iPhone first, then plug it in you can see the DCIM folder you are talking about. Hope this help.

Thank you!

Where is the utility import on pc?

Thanks