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VinceH Author

Level 1

0 points

Connection error to iTunes Store

Can someone help me please? I have never had a problem connecting to the iTunes Store until two days ago. When I try and connect I get the following error message: "iTunes could not connect to the iTunes Store. The network connection was reset. Make sure your network connection is active and try again."
My Network Connection is active. Nothing has changed on my computer that I am aware. So why all of a sudden can I not connect? I have been on the support pages and found nothing useful. I have tried the Network Diagnostice which just confirms at the bottom:
"Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out."
Help someone please??

Dell Latitude X300, Windows XP

Posted on Jan 5, 2007 12:30 AM

78 replies

yongshin

Level 1

0 points

Jan 15, 2007 5:00 AM in response to maverickapollo

HI all,maverickapollo is right!!
i have called my local apple support center and they told me the same thing. it is not our windows (computer) problems. it is all due to the earthquake that happened few weeks ago in Taiwan. this effect out small home use server! if u are using a bigger /faster server at work! sure no problems!

i am working in MATTEL and itunes works smoothly! only no luck at home!

what we can do is sit down and pray hard for it returns! :o)

Jan 15, 2007 11:05 AM in response to VinceH

It is quite funny, I am getting this message too from my PC but from the PC of my daughter (same account) that is just 3 meters away I am downloading my favorite Podcast.
Funny is also that I've run the iTunes Diagnostics and this tells me:

Network Connection Information

Active Connection: LAN-Verbindung
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.

So according to the diagnostics I am connected but the same I am not connected:

Funny

I hope we can all connect soon or maybe there will some other service making the iTunes money.

Saludos

Vaio PCV RZ 504 Windows XP

nlevs427

Level 1

4 points

Jan 15, 2007 11:53 AM in response to Tukan de Tuken

i'm having the same problem, and i called support and they could do nothing else besides tell me that other people were most likely experiencing the same problem, and to try back the itunes store in 24 hrs.

AWini

Level 1

0 points

Jan 15, 2007 12:26 PM in response to VinceH

Add me to the list !

Andreas

Golddogg

Level 1

0 points

Jan 15, 2007 1:22 PM in response to aysha_mc

I'm joining the crowd that is having the same connect problem. I belong to two other music groups and had no trouble with them. This is a definate I Tune problem.From Golddogg

HP Pavilion Windows XP

HP Pavilion Windows XP

hramos

Level 1

0 points

Jan 15, 2007 2:22 PM in response to tim burns

how do you reload itunes????

Jan 15, 2007 2:29 PM in response to VinceH

I am also experiencing the same problem which only started recently. I have downloaded version 7.2, switched off my firewall and still get the timed out message. Where do we go from here?

Windows XP Pro

nlevs427

Level 1

4 points

Jan 15, 2007 3:07 PM in response to Fedupscot

good question i'm in an identical situation

Jan 15, 2007 4:42 PM in response to VinceH

It seems like it's the search function that's crazy. We tried searching The Click Five and it worked, but tried Juliana Theory and get "We could not complete your iTunes Store request. The network connection timed out." But we're obviously connected to the Internet and can browse the iTunes store - just CAN'T SEARCH. Sounds like lots of folks are having this problem.

Jan 15, 2007 5:03 PM in response to VinceH

Where is Apple's response to all of this? Hello Apple are you out there?

Dell Windows XP

cdbailey

Level 1

0 points

Jan 15, 2007 5:12 PM in response to VinceH

It appears to me that Apple quite simply can't handle the influx of new traffic the itunes store is getting post Christmas.

All this crap about our network and internet connections is BS.

Bazou

Level 1

0 points

Jan 15, 2007 5:28 PM in response to VinceH

+1 to the list

same problem network connection times out...

i was surprised how fast i found this thread...ALOT of people are having this problem..so apple better be working 24/7 to fix this ...

Jan 15, 2007 5:48 PM in response to Bazou

I wonder if this has something to do with the ISP? Since around/after the earthquake in Taiwan I start to notice I can't get on iTS in office (ISP: TMnet - DSL)... But at home (ISP: DiGi - EDGE) I still able to get into iTS browse+download and update my podcast... Tried in Starbucks here (ISP: TimeNet - Hotspot) same error. Hmmm...

rich_9

Level 1

0 points

Jan 15, 2007 6:57 PM in response to VinceH

add another person to the list. I haven't been able to connect since before Christmas. I called Apple and the walked me through some troubleshooting and weren't able to resolve the issue and suggested I talk to my internet service provider (Comcast) or my computer manufacturer. I contacted Comcast and they tried a couple of things but after a while said that if I can connect to the internet than it must be an iTunes problem and to contact them.

I'm growing very impatient

Jan 15, 2007 7:41 PM in response to VinceH

I have a similar problem, but it only involves the search engine in the iTunes store. When I click on some ad on the main store page, stuff comes up. I just can't search on anything. I tried rebooting my computer and resetting my DSL modem, but I didn't try turning off anti-Virus. (I don't think it would do any good.) I'm in the mid-USA. It's too bad nobody is getting much response from Apple on this!

Connection error to iTunes Store