iPhone stuck in DFU mode, update/restore not working

Question

iPhone stuck in DFU mode, update/restore not working

My iPhone 6 was working fine before today, but this morning it entered DFU mode, and I haven't been able how to figure out how to unlock it. I tried using iTunes to update it, but Error 9 occurred. The same thing happened when I tried to restore it. Also, when I try to update/restore it, my iPhone goes to a black screen for a second, then to the apple logo with a loading bar under it, then quickly goes back to the DFU screen with a lightening cable and a iTunes logo above it.

It seems like Error 9 is about the connection to iPhone/laptop, but I have tried different cables, different USB ports, and cleaning out both the port in the iPhone and laptop. The cables I used work for charging and uploading pictures,when I used them yesterday, so I am pretty sure it is not the cable problem.

When I hold the power button on my iPhone, it turns off, then goes to the apple logo for a second, then back to the DFU screen. I have also tried holding power button and home button for 15 seconds, as well as several other random things I saw on the internet.

What do what should I do to get out of DFU mode?

iPhone 6

Posted on Jul 22, 2017 6:42 PM

Reply

Answer 1

Jul 22, 2017 7:11 PM in response to arthurspiderman

Are you using the latest version of iTunes? 12.6.2

iTunes - Download iTunes Now - Apple (CA)

Also check this out: If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

Reply

Answer 2

Jul 22, 2017 7:03 PM in response to Saifan Pilot

Yeah, I have searched, and generally seen this :

To get out of DFU mode follow

1. Hold down the Sleep button and Home button at the same time.

2. After a few seconds the Apple logo appears and the iPhone will boot.
3. Your iPhone is now out of DFU mode.

If the procedure doesn't work the first time, try steps 1-2 again. If something is wrong with your iPhone you may need to restore using iTunes.

I do step one, and let go of the buttons when I see the apple logo, but two seconds later it turns back into the screen with a lightening cable and the iTunes logo (DFU mode I think).

As the instructions say, I need to restore it using iTunes, but when I try to restore it, Error 9 occurs. Then I can't figure out how to fix the error.

Reply

Answer 3

Jul 23, 2017 7:53 PM in response to ahshwebah

No, no it's not. DFU mode and recovery mode are two totally different things, and no one at Apple internal calls recovery mode DFU. They're not even allowed to talk about DFU because it's actually much more intrusive than Recovery, and an iOS device will not go into DFU on its own.

Reply

Answer 4

Jul 22, 2017 6:56 PM in response to arthurspiderman

you can search similar issues in this forums.

For example: iPhone is stuck in DFU mode

Reply

Answer 5

deggie

Level 10

167,525 points

Jul 22, 2017 7:06 PM in response to arthurspiderman

That is not a DFU screen, that is a Recovery Mode screen.

What kind of computer are you connecting with? What OS and which version of iTunes?

Reply

Answer 6

Jul 22, 2017 7:08 PM in response to deggie

I'm using an Acer laptop on Windows 10. iTunes is completely updated (12.6.2)

Reply

Answer 7

deggie

Level 10

167,525 points

Jul 22, 2017 7:10 PM in response to arthurspiderman

Go to the microsoft support site and read up on how to reload your master USB controller for all USB ports and do so then try it again. Or as an option try restoring it on another computer.

Reply

Answer 8

ahshwebah

Level 2

293 points

Jul 22, 2017 7:11 PM in response to deggie

Recovery mode is commonly referred to as DFU by Apple internal.

Reply

Answer 9

Jul 22, 2017 7:11 PM in response to Saifan Pilot

Yes, I am using 12.6.2

On the other link, I followed the steps a few times, and it did not work.

Reply

Answer 10

deggie

Level 10

167,525 points

Jul 22, 2017 7:21 PM in response to ahshwebah

Who is "Apple internal". Recovery mode and DFU mode are two different things. If these "Apple internals" are referring to it that way then they are wrong.

Reply