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91Trooper Author

Level 3

571 points

Error Message you did not complete the entire form

I got my first IPhone Today. I set up my Apple ID. I went to App Store to download an app. When I sign into the App Store I get this message "This Apple ID has not yet been used in the ITunes Store. Tap review to sign in, then review your account information". I tap review, agree to terms and conditions and fill out everything. Country, title, name, address and billing and then I receive this message on the billing information page. "You did not complete the entire form." Everything is filled out. I have tried it several different times and gotten the same thing. What should I try?

Posted on Jul 30, 2017 11:16 PM

Top-ranking reply

cmckeon

Level 1

4 points

Posted on May 19, 2018 11:21 AM

I solved this problem by going to apple's website, logging into my apple ID, filling out a shipping address and anything that looked incomplete (but I used "None" for payment method), then I restarted my phone and went to download the software I wanted, logged in with my apple ID as usual, and then it download the software and worked fine. Hope it keeps doing that, but it worked this time, anyway. So this issue solved for me by this means. Hope it helps.

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26 replies

Oct 5, 2017 7:10 PM in response to 91Trooper

Having the same problem... new phone.. and same error message "Having the same problem with a brand new phone. I've filled out every possible field that is shown and I'm getting 2 separate red lines of text saying "you did not complete the entire form". Can't understand why it wouldn't be designed to tell us why it's failing? " -sengebe... would like a solution soon... does anyone have one yet?? Tried signing out and turningodf the phoneand signing back in... doesnt work... as well as doing to it over and over again but I always arrive at the same error message. SUPER frustrating!!

Oct 7, 2017 6:32 AM in response to 91Trooper

Hey man I just got a new iPhone 8 and ran into the same problem. The way I solved it is by creating a new Apple ID and the changing the email of the old account that wouldn’t work so you can use your preferred email on the new account. Hope this helps it worked for me!!

laurenpf

Level 1

9 points

Jan 23, 2018 6:22 PM in response to 91Trooper

this worked for me.

i was having the same problem but saw a comment that told me to go to

https://appleid.apple.com/

and it worked! i wanted to spread the word even more. good luck and i hope this works for you like it did for me.

siraj119

Level 1

4 points

Feb 14, 2018 11:40 AM in response to 91Trooper

I had the same problem, on both new iPhone 8, it was related to AppleID rather than the device. One reply in this thread directed me to myAppleID.com, where after logging in with my ID and password I was prompted to complete date of birth, and then to complete payment method. That successfully opened my profile. All information was correct (including a blank shipping address, which we left that way), and we signed out. After that, everything worked perfectly. Too bad the "did not complete" error messages were misleading and didn't just direct us to the right place, but it's all good now.

Eric Root

Level 10

684,657 points

Oct 20, 2017 4:29 PM in response to Ted@Phoenix

If everyone is able to succeed using Ted@Phonix's suggestion , send Apple feedback. Suggest they add the security questions thing to the initial error message. They won't answer, but at least will know there is a problem or a suggestion for change. If enough people send feedback, it may get the problem/suggested change solved sooner.

Click here to send Feedback

KeagZ

Level 1

4 points

Dec 14, 2017 11:52 AM in response to 91Trooper

Hey, I had the same problem so what i did to fix it was...

Log onto your Apple ID on a pc, then go to your account and load all your billing address information there. Save it and reload the Apple confirmation on your device, you should see your information is preloaded (just re-insert the cvv number) and you should be good to go.

this worked for me

Goodluck