HomeKit remote access not always working

This is a serious issue. I cursed out my smart plug manufacturers when in fact I should be shaking my fists at Apple. Not so sure on the verdict yet so enough of the cursing out. Please provide updates. I have similar and unique problems. I get the WiFi and remote access issue. But I also get a device unresponsive. The app throws an error “Device out of compliance”

Hue lights work perfect by the way. I guess it’s because they run through the hue hub. Looks like Philips making a better device than Apple

As an update, my system has been better, however not perfect. I updated my iPhone to the latest version, and it seemed to not work remotely again. So I updated the AppleTV, and rebooted and it started working again.

3 days ago I made a few tweaks and since then I have not had any connection issues with my Homekit remotely:

> on my Netgear router 2.4: I switched the channel from auto to 11

> for good measure I also gave my apple TV a static route

It takes around 6 seconds for my Iphone to connect to my homekit remotely.

I will continue to test and see if it continues to work as it is supposed to.

Folks, I had the same issue and put the DNS settings of the Apple TV to the routers address so not a public (Open)DNS server. This resolved the (slowness) issue for me (having an Apple TV 4 with the latest OS).

This is the best answer in my opinion. My Apple TV is listed many times in the Home app as being on standby, which doesn’t seem to work. When it says Connected, then everything is fine. So keeping it from falling asleep seems like a good idea. I just bought a HomePod, which doesn’t go to sleep and is also a home hub. It doesn’t go to sleep, so I hope it’s a better hub.

It us saddening to se a very specific and perfect expressed problem being totally ignored and being given a text book answer.

The problems with Homekit are real. Everybody are faced with the factory reset demand each 1-2 month. And to repeat the text book - yes the Apple TV 4K used for Homekit Hub is fully updated - yes the iCloud account has been logged out and in again - yes the Apple TV 4K is on the same network - yes the internet router has been restarted - yes the iPad PRO 9” used for controlling is fully updated - yes the other iPad PRO 12” is fully updated - yes everithing works from the inside - no nothing works from the outside anymore - yes the Apple TV 4K is saying “Connected” to the Homekit - yes I have disconnected and reconnected to the Homekit.

I guess that if I completely resets the Apple TV and all my Homekit devices it will work again - like the other times.

I just don’t feel like it anymore - think I’ll have a chat with Alexa .........

Thanks for the support. It is frustrating that there’s this glaring problem that puts Apple’s reputation on the line and it gets ignored. “It just works”, right?

I bought a HomePod hoping that would also help with HomeKit. It did do a lot until today when it also went on standby. Apple, can you make it so these hubs NEVER go on standby? Since they don’t wake very fast, putting them on standby makes them less useful in a real world situation.

I tried to change the channels on my router and it didn’t work. This is frustrating the heck out of me. I’ve tried to disconnect and connect several times from the Apple TV, signed in and out of iCloud several times on both Apple TV and my iPhone and it still hasn’t fixed the issue.

I too have had this issue since dec. I went through my own troubleshooting, contacted Apple, who have had no other solutions, and still haven’t solved the issue for me, I just keep going in circles with them, and they’re in no hurry to get me a definitive solution. HomeKit worked perfectly for over a year, and they can’t seem to admit or care that the update in Dec had nothing to do with it. I’m irritated beyond belief because none of my automations work anymore and that was the sole purpose of buying HomeKit enabled devices. Probably just going to have to give Alexa a try. Apple support and use has completely fallen off the rails. It’s doesnt “just work” anymore, as users we shouldn’t have to be messing with our router band settings to make a device work. I’m absolutely disgusted that I’ve invested so much money in Apple tech.

Have you resolved this issue? Since day one of HomePod's release and me buying/setting it up, both my Apple TV 4K and HomePod show as disconnected in the Home app and I have lost remote functionality. Have you found a solution to this?

Sorry,

Only (temporary) solution is the long run with logging out of iCloud with each and every device - and the logging back on to iCloud for each device - with all the sync problems that gives. And if the first try does not work - try again.aa

This is simply a product in beta

I’ve done that a few times, but I had this issue before I even set the HomePod up and even when I tried removing the HomePod from the equation altogether, restoring and resetting the Apple TV, the issue still persisted. I’ve even gotten a new HomePod and still same situation. I’ve gotten it to work as it should with a “dummy” Apple ID I created to test the theory. It just ***** to sign out and back in when you have so many things on iCloud.

I’ve legitimately tried every solution under the sun with no luck. Logging out and back into iCloud doesn’t work for me. And yeah, with so many devices connected, that’s not a workable solution every time you want to have remote access to devices. I’ve tried this about four thousand times at this point with luck. I wish Alexa had functionality through Siri, if she did, I would be using Alexa right now. I’m over Apple not supporting their products properly.

Like others on this thread my remote HomeKit was working beautifully for about a month in December. Then something changed and has not worked since. My Apple TV 4K network is hardwired so this has nothing to do with router Wi-Fi frequencies. I read another article that said you must prevent the AppleTV from ever going to sleep. I tried this after toggling HomeKit off and on and thus far have succeeded in maintaining remote access. We’ll see how long this lasts.

Same here. My Apple TV 4K is also direct connected via Ethernet and has not once had an issue, until the day the HomePod cane out. It started showing as Apple TV Not Respondinf in the Home app. Ever since then it and my HomePod are showing as Disconnected in the Home app hub section and I have not had remote functionality for 6 weeks now with no help from Apple explaining why or providing a solution. There are other people with the same issue that I’ve been talking to on sites like Reddit. I’m tired of waiting and my patience is wearing thin. I’ve invested a lot in HomeKit and this is disappointing, to say the least.