When I clink on links in Mail, opens blank Chrome page

Hi - all of a sudden when I try to open a link that someone sends me in Mac Mail, Chrome opens but as a blank page. Help?

iMac, Mac OS X (10.7.2)

Posted on Aug 8, 2017 8:47 AM

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Posted on Nov 15, 2017 7:58 AM

Mac Tech Support just had me do this, which worked like a charm: shut down the Mac. Get ready to press command, option, R, and P at once. Click the power button and immediately hold all four of those keys down together for 15 seconds (or, if earlier, until you hear the second start-up sound). Then log back in, and your email hyperlinks should work again.

63 replies

Mar 6, 2018 10:15 AM in response to AppleAppleAppleApple

AppleAppleAppleApple wrote:


it worked

That "it" worked is a byproduct of relaunching the app itself, which applies any pending update to it. The problem will reappear as soon as Chrome pushes a new build via the autoupdate mechanism.


Do not reset your NVRAM. It is not an "easter egg" as some have called it upthread. It has literally nothing to do with this issue. The answer highlighted as "solved" is simply not accurate.


Thanks!

Feb 14, 2018 2:34 PM in response to bobn22

At the risk of sounding like a broken record, your mediation effort only happens to appear to help because somewhere in the process Chrome itself is restarted. Indeed, clearing your nonvolatile RAM seems illogical because it is illogical — the contents of your nonvolatile RAM has (literally) nothing to do with the issue.


Yes, rebooting your Mac will also provide short term relief, but the issue will re-occur each and every time Chrome has a silent autoupdate pending. As a software developer, mediation efforts that provide short term relief are often called "workarounds". Given that rebooting your Mac or applying the Chrome update does not permanently solve the problem, this advice is not a solution, it is a temporary workaround. This workaround is the best possible action for the time being. Not opening external URLs is not expected behavior in Chrome's normal operation, which is why rebooting should not be considered (and is not) a solution.


I am not sure if folks are not reading my replies here, but I know many are impacted by this issue, so I think it's important that the messaging is accurate. The advice I am dispensing is canonical from Chromium's engineers. Rebooting is a temporary workaround, not a solution. The issue will return as soon as the next version of Chrome is updated in the background.


The radar for this issue is 35505509.

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When I clink on links in Mail, opens blank Chrome page

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