When I clink on links in Mail, opens blank Chrome page

Hi - all of a sudden when I try to open a link that someone sends me in Mac Mail, Chrome opens but as a blank page. Help?

iMac, Mac OS X (10.7.2)

Posted on Aug 8, 2017 8:47 AM

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Posted on Nov 15, 2017 7:58 AM

Mac Tech Support just had me do this, which worked like a charm: shut down the Mac. Get ready to press command, option, R, and P at once. Click the power button and immediately hold all four of those keys down together for 15 seconds (or, if earlier, until you hear the second start-up sound). Then log back in, and your email hyperlinks should work again.

63 replies

Feb 28, 2018 11:40 AM in response to ChipMcCormick

Folks replying to this thread are either not reading my earlier posts or not believing them.


Do not reset your PRAM. It has literally nothing to do with this issue.


Chromium engineers are aware of this issue, and the problem will continue to occur each and every time Chrome runs an update in the background. It's as simple as that. Restarting the application will workaround the issue, but the problem will reoccur the next time an update is pending.


Do not reset your PRAM. It is not an "easter egg" as you have called it. It has literally nothing to do with this issue.

Feb 23, 2018 11:36 PM in response to boyeman

Ithink the issue is not only with Chrome, I have it also with Microsoft apps, like Word, etc.

When clicking on a Word file, the Word opens, nut does not open the file, you have to start it first with black document.

Only after clicking again on the document (after the Word had already been started like that) the Word opens that document. The same wioth Excel, etc, maybe with other apps as well.

It seems to be Mac OS issue, as it is not limited just to Chrome.

Dec 12, 2017 11:51 PM in response to Wendy Laubach

This should not be the accepted answer.


While it is possible, that restarting the Mac solved the issue (by giving Chrome the chance to restart and apply an update) - the key combination you was told to press is the good old "parameter ram reset".


Do you have troubles with your soundcard, your screen resolution, the start volume, etc.: Do a parameter RAM reset. Do you have troubles with software like a browser and links: This is not the way to go.

Feb 22, 2018 1:28 PM in response to Mehaara

Mehaara,


Note that as others have said this is a temporary "fix" (more like workaround). The same thing could happen on a future Chrome background update. Hopefully a restart will again "fix" it.


There were apparently ways to stop autoupdates, but with a quick search I couldn't find a recent description of something that works with current versions of Chrome on a MAC.


Dave

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When I clink on links in Mail, opens blank Chrome page

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