When I clink on links in Mail, opens blank Chrome page

Hi - all of a sudden when I try to open a link that someone sends me in Mac Mail, Chrome opens but as a blank page. Help?

iMac, Mac OS X (10.7.2)

Posted on Aug 8, 2017 8:47 AM

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Posted on Feb 13, 2018 4:57 PM

A recent update to anyone not following the Chromium thread, Chromium team is currently choosing not to implement a fix because the design is too risky. They are waiting for Apple to fix this at the OS level, at how the data (the URL) is passed into the application while an update is pending. Realistically, this probably means you won't see a fix for several more months, unfortunately.


Again, the workaround is to restart Chrome to let the autoupdate apply, and then it will work for as long there isn't an automatic update pending. Once it reaches this state again, the issue will be exhibited again.

63 replies

Feb 8, 2018 10:13 AM in response to skater953

skater953 wrote:


All I had to do was reboot (without zapping the P-RAM). FWIW I had a *lot* of Chrome tabs open and hadn't rebooted in several days. But just shutting down and restarting the Mac did the trick.

Once again, the problem will return as soon as Chrome downloads another newer version in the background. Your advice is not especially useful as it does not solve the root of the problem nor prevent it from recurring the in the future.


Please note that clearing your NVRAM / PRAM has absolutely nothing to do with this issue and is an overused "fixall" piece of advice that is 100% unrelated to this issue.


I am going to continue to link to my earlier post so it doesn't get buried. The Chromium team has acknowledged this bug and they are working on it. Updating your build of Chrome is not a long-term solution until the root bug has been fixed. Please do not reset your PRAM for this reason.

Feb 28, 2018 11:40 AM in response to ChipMcCormick

Folks replying to this thread are either not reading my earlier posts or not believing them.


Do not reset your PRAM. It has literally nothing to do with this issue.


Chromium engineers are aware of this issue, and the problem will continue to occur each and every time Chrome runs an update in the background. It's as simple as that. Restarting the application will workaround the issue, but the problem will reoccur the next time an update is pending.


Do not reset your PRAM. It is not an "easter egg" as you have called it. It has literally nothing to do with this issue.

Feb 23, 2018 11:36 PM in response to boyeman

Ithink the issue is not only with Chrome, I have it also with Microsoft apps, like Word, etc.

When clicking on a Word file, the Word opens, nut does not open the file, you have to start it first with black document.

Only after clicking again on the document (after the Word had already been started like that) the Word opens that document. The same wioth Excel, etc, maybe with other apps as well.

It seems to be Mac OS issue, as it is not limited just to Chrome.

Dec 14, 2017 2:50 AM in response to beccacooks

I'm sure this has been resolved, but here's what I did.

  1. Click on the 3 dots in upper right corner of the Chrome browser
  2. Go down to Help, click on About Google Chrome
  3. Under About Google Chrome click on Reload (I think that's what it was called, it is not there anymore on mine)
  4. It closes the browser then reopens it up with all the pages that were there when it shut down.
  5. Try to open a link from an email. It worked for me.

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When I clink on links in Mail, opens blank Chrome page

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