Apple Watch (Gen 1) Screen fell off

Apples products are poorly made. It just happened to my wife’s watch the screen came off and ripped the ribbon cables and she has no idea how or where it happened. $300+ down the drain, you would think the richest company in the world would make products that are worth the money they charge for them

Now I am expecting an email saying my comments cannot be posted because I dared to call apple out

Same thing happened to me. Flew from India to New York and as I was waiting in transit for my flight to SFO the face just popped off. This happened today, have been through many erratic temperatures with this watch over last 2 years but it’s sad..especially this happening on Christmas:(

Update

I take it all back. By dec 27th we had a new watch.

I went on apple support chat and they called me and put me through to a senior support specialist who sorted it all out for me. My only complaint is the “Genius” did not have the same information the senior support specialist had. It was not his fault he just wasn’t trained enough. All in all they stood by their product and I will continue to use Apple products

Thanks apple

I had the exact thing happen. I also visited and Apple store and they referred me to a customer service number where a box was sent to me and I sent the phone to a repair center. I also received a notification that the phone was not repairable because the damage was due to my damaging it. I immediately challenged this and escalated the issue and was told that Apple would approve the repair by a supervisor.

In the meantime, my damaged phone was returned to me and I kept waiting for a box to be sent to me. After a few days, I called the supervisor who handled this back and received no return phone call. I kept calling and finally received a call back saying that he was still waiting for authorization. After calling back a few more times, I decided to call the general customer support line again and was referred to a new manager. She handled it on the spot and I received a box within two days, sent in my phone and received a repaired/refurbished phone within a week.

My advice to you is persist.

The same thing happens to my watch when I was sitting at my desk!! This must be a manufacture problem. Apple should help their customers to solve the problem. I need advice to get my watch back without buying another one nor paying hefty repair cost for it.

This just happened to me while my baby stretched herself in my arms. One stretch and my watch screen popped off. To say I’m disappointed by what I’m reading here is an understatement. I have treated my watch with care and rely on it for many things. Now I have a choice of paying out near the cost of a new watch to have it repaired. Unacceptable. Anyone try super-glue? (I know, no polls allowed... relax, it’s a joke. Or is it?

This just happened to me with my Apple 1st gen. watch. It’s a rose gold aluminum watch. I love this watch I would buy a new one but they don’t sell this colour anymore. We just got to Maui yesterday and today after we left the restaurant after dinner I lifted my arm and noticed that the watch face was lifted and only held on by the wire that seems to be attached to the battery I think. Crazy thing is that is it working.

I posted a couple of days ago about my Apple Watch Gen 1 face popping off. A day later I called Apple support they were fantastic she sent me to an otherized Mac dealer (I’m from Canada but vacationing on Maui until end of February) I took it in and they confirmed the battery is swollen. They are replacing my watch it will arrive in 5-7 business days. Apple service is second to none. All my devices are Apple I wouldn’t have it any other way.

As previously advised, the screen on Apple Watch is not replaceable.

Rather than repairing it, Apple will instead replace an Apple Watch with a damaged or detached screen. This applies regardless of whether the issue is addressed under warranty, via AppleCare+ or via chargeable service, as appropriate for any given user.

The OP's Apple Watch was certainly not "okay", in August 2017, given that the screen had been "dangling from the Watch housing".

I'm going to talk to a "genius" today at the Apple Store having been granted an audience. (Do they charge for a visit?) I paid right at $1200 for mine with tax, license, dealer prep, and options, and that's been barely 2 years ago. Now the screen is dangling. Are we taking bets on what they'll say? I'm betting they can offer me a solution for around $1200. Given that it's Apple, did they designate the bands on the earlier generation watches "obsolete"? I wouldn't be surprised at all. I may have to go back to that Swatch that I've had for 30 years and paid about $30 for. I'll sure as heck not give them any more money. Done with giving them money. Period.

The same happened to me today. While sitting on a flight, I notice the screen of my Series 1 steel watch is hanging by its cable. I bought this watch near the end of this model’s availability, so it is not that old. It has never been dropped.

”Jonathan UK” represents Apple very poorly here. People do not pay premium price for defective materials and bureaucratic response to problem reports. I have owned Apple products since the original 1984. The build quality of the Series 1 and Jonathan’s response are both substandard.

Not one to reward manufacturers of bad product, I will neither pay Apple to repair this watch nor purchase a replacement. However, I see that iFixit has instructions and kit to replace Apple Watch adhesive. (Apparently, there is a market for this.)

you should take into apple . One of the main reasons for the face coming off is a swelling battery. Apple replaced my watch and i didn't even have the face, it popped off and must have snagged somewhere and got lost. They still replaced it. Sticking the face back on with a swelling battery will not fix anything. Go see a "genius"

I went in to different stores on different occasions while covered under AppleCare with my stainless steel Apple Watch Series 0 and I was told expressly that the popped-ff display/battery swelling issue only applies to Apple Watch Sport Series 0 and 1. I was told that the cost of repair would be $249. It's really obnoxious when you consider that the cost of battery replacement is under $100 and requires reattaching and sealing the undamaged display.

well i don't know what to tell you. i first went online and was chatting with an apple person. i even said i doubt you can help me. i told him what happened he put me up a level and said someone would call me. they did immediately and set me up with an appointment at the apple store the next day. The genius was not as helpful so i called the woman i had spoken to and she spoke to him. The woman promised i was covered the genius said its up the the lab where they will send it to. The woman was higher up the chain so i believed her. in less than a week i had a new watch. did not have have apple care at all. i suggest you try again. My watch was my wife's it was a rose gold 38 mm first ones they brought out . Apple says they have extended the 1 year warranty to 3 years ( that was almost 12 months ago) I dont trust the genius's too much so i would look for another channel to start off with ....good luck

Mine did the same thing, 14 months after purchase. I have the stainless steel case as well. I had mine on the charger, put it on and look down and the screen is dangling. Apple said the same thing when I brought it in, they eyeballed it and said the battery wasn't swollen and the screen went back in place so must have been external damage. Maybe when they lose enough customers they will admit they have a problem. Not happy!