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iTunes Photos Sync Problem

I opened iTunes sync one folder that has photos. But i cannot see those folders and photos in my iPhone. I am using iPhone 7.

I am new user I tried many times but i am not successful.

Is there anything I am missing or is there any issues with the hardware?

iPhone 7, iOS 10.3.3

Posted on Aug 18, 2017 11:40 AM

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Question marked as Top-ranking reply

Posted on Aug 19, 2017 8:54 AM

Hello GirijaSankar,


Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are having issues with getting photos from your computer to your iPhone. To help resolve this issue, please follow these steps:

Sync your photos manually with iTunes

You can set up iTunes to sync photos to your iPhone, iPad, or iPod touch from the Photos app, or from a folder on your computer. Each time that you sync your iOS device with iTunes, the photos and videos on your iOS device update to match the albums on your computer. If you have photos on your iPhone, iPad, or iPod touch that aren't on your computer, follow these steps to import them.

  1. Make sure that you have the latest version of iTunes.
  2. Open iTunes on your computer.
  3. Use the included USB cable to connect your iPhone, iPad, or iPod touch to your computer.
  4. Click on the device icon in iTunes.
    User uploaded file
  5. In the sidebar on the left side of the iTunes window, click Photos.
    User uploaded file
  6. Click the box next to "Sync Photos." If instead you see "iCloud Photos is On," all of your photos and videos are already on all of your devices that use iCloud Photo Library. You don't need to sync them through iTunes.
  7. Choose the app or folder that you want to sync from.
    If you choose to sync a folder with sub-folders, the first level of sub-folders will appear as albums on your device.
    User uploaded file
  8. Choose to sync all photos or selected albums.
  9. Select "Include videos" to sync the videos from your app or folder too.
  10. Click Apply.

You must import Slo-Mo and Time-Lapse videos through the Photos app or Image Capture in OS X Yosemite or later for their effect to be synced via iTunes. When you use iCloud Photo Library, Slo-Mo and Time-Lapse videos keep their effects.

Live Photos keep their effect when you import them to Photos in OS X El Capitan and later, but they lose their effect if you sync them back to your device via iTunes. Use iCloud Photo Library so that Live Photos keep their effect, no matter what device you use



Keep your photos safely stored and up to date on all of your devices


Cheers!
45 replies

Jul 7, 2018 8:38 AM in response to JPEWBDEN

JPEWBDEN is knocking on the solution. My iPhone 6+ had similar symptoms. All photos on PC in Albums, would NOT sync to iPhone (using iTunes). It would sync all the Albums (by name), but each album had 0 photos in it? When I went to General -> About, the iPhone said I had 17,109 photos on my phone, even though I had unchecked Sync Photos box in iTunes, which deleted pics & albums from the phone (should’ve said 59 photos, the current count in my camera roll). Another curious symptom, was that I could see the previous successfully sync’d pics in Collections (the timeline view of photos?). So, certainly, some version of photos *is copied to the iPhone, but, not the Album version?


I tied *many things, to successfully sync my 8,793 photos to my phone. Removed & reinstalled iTunes, nope. Deleted all the ‘iTunes Photo Cache’ files, nope. It was when I found 17,109 photos under About, that I came upon my solution.


Settings -> Apple ID -> iCloud, Turn Photos tab ON.

This warned me that ‘All photos on device would be erased’. Yes! That’s what I wanted! Left iCloud Photos tab ON for a few minutes until General -> About said phone contained 59 photos (the current total of my Camera Roll). Went back to iCloud to turn Photos tab back to OFF. Backed-out of Settings to the begin menu.


Never powered down, nor reset *anything. Connected phone to PC, checked box to Sync Photos, chose location where all my albums are, clicked Sync (bottom, right) and my iTunes is now currently on Step 7 of 7, and is currently copying photo 412 of 8793 (and counting).


Thx for your help, JPEWBDEN. iCloud toggle, fixed me. :-)

Jul 20, 2018 8:40 AM in response to jeremy_v

This answer is completely worthless. All you are doing is recounting the standard procedure for syncing photos. What all of these users are telling you is that it DOESN'T WORK ANYMORE! Ever since IOS 11.? it stopped working ( long time ago). I cannot believe that this issue hasn't been fixed by Apple after so long. How about a reply to that? I noted there is a reply below that describes a process of uninstalling all Apple products (in a specific order) and then reinstalling. Seems like a lot of trouble so I haven't done that yet but an easier solution might be to just switch to an Android which is more compatible with PC technology. Feel free to respond to my email: travis@lifecapresources.com

Aug 13, 2018 3:43 AM in response to skibumtb

My iPhone is not syncing photos since more than a year now. I tried canceling music and re-syncing, with the result that I lost also my music on the iPhone. The iTunes syncing sometimes sync a couple of songs, but always aborts without finishing. I have opened a bug report, sent them the logging file of my iPhone. If the problem is not solved, Apple will lose a lot of customers and shareholders (including myself). It is becoming worst than Windows and Android.

They must completely redesign iTunes sync software!!

I will consider having an alternative system. Currently, we have 3iPhones+2Macs+4iPads at home...

iTunes Photos Sync Problem

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