Forgot the answer to my Apple ID security questions

Apple ID Cannot Reset Security Questions We don't have sufficient information to reset your security questions. iPhone 7 Plus, iOS 10.3.3 I know my Apple ID and Password, but I forgot security questions answers, so I can't reset the security questio


Apple ID



Cannot Reset Security Questions



We don't have sufficient information to reset your security questions.






iPhone 7 Plus, iOS 10.3.3



I know my Apple ID and Password, but I forgot security questions answers, so I can't reset the security questions. How can I reset the security questions.




[Re-Titled by Moderator]

Posted on Aug 28, 2017 1:00 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 28, 2017 3:47 AM

Hi


You will need to contact Apple Support for assistance.


Contact information is available here:


Contact Apple for help with Apple ID account security - Apple Support


(I'm afraid that no-one here can access your account or reset the questions for you. You are not talking to Apple here - this is a user-based technical support community).

1,248 replies

Feb 3, 2020 7:16 AM in response to Lawrence Finch

I have the same problem and unfortunately your instructions do not help if you get the "We don’t have sufficient information to reset your security questions" message.

According to Apple support there is no way what so ever to get access to such an Apple ID. Even if I know the ID, the password, the phone number, the mail address. I even have the iPhone logged in to this ID and could receive messages to the phone number or mail associated with the ID.

I just don't know the answers to the security questions. Trying to reset them leads to the "We don’t have sufficient information to reset your security questions" error. Trying to log on to the ID leads to "please answer your security questions". Complete dead lock.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Forgot the answer to my Apple ID security questions

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.