Forgot the answer to my Apple ID security questions

I need to contact Apple support to reset my security answers. It has been long time and i want to change

peterfromfairlawn wrote:

I have the same issue. Called the Apple help desk and they told me that I need to remember the answers to the security questions to reset the security questions. Hmm, does Donald Trump run this organization?

You need to have a way to verify your identity to Apple. I haven't used the Security Question protection for my Apple ID since Two-Step Verification was introduced, but prior to that, the one time I was unable to answer all three correctly, I contacted Apple here: ACCOUNT SECURITY SUPPORT, and since I was able to give them the correct answer to one of the questions, they were able to send me a reset link.

How else would you expect them to determine that you are who you say you are? Anyone who knows your email address could call Apple posing as you. Would you want them to just give anyone who had access to the most public information about everyone, and therefore could provide that information to Apple, a link to be able to reset your Apple password?

Call them back at the link provided above, and see what other information you might be able to provide to prove your identity.

You should be glad to know that your security means something to Apple. If Donald Trump ran the organization, they would just send you the password via a public Tweet.

GB

JLenthall wrote:

I'm experiencing the same issue. Following your instructions or trying to get hold of any kind of apple support just goes around in circles providing the same "We don't have sufficient information..." or pointing to the community.

UK based, they don't provide a phone number in the support link in your original reply either.

Go to the page linked in my previous reply.

Under United Kingdom, click on "Get support now" > Disabled Apple ID > Reset Apple ID password > then click on "No Thanks. Continue"

This should present you - in the UK - with options including Talk to Apple Support Now (provide your phone number for a call back from Apple) and online Chat with Apple Support, both currently with only short wait times of 5 mins or less.

Same issue. Its my original ID. All purchases for around 20 years attached to it. All other family members use this ID for purchase in a family share. I can not recall it ever asking for my security questions until recently. After 2 long calls with Apple support they say there is no solution except to try and guess. You get around 10 guesses and then you have to wait around 8 hours to go guessing again. My security questions are quite intuitive for me, but they are not working. There is no way to see if this is an error on my end (Spelling mistake on set up) or their end. Apple has no way to merge or transfer purchase history. No way to reset any other way for these older accounts. I have thousands of dollars of purchases which I will not be able to recover. My login and password work fine, but I can't log into my account unless on my phone or ipad. The fact we can log in and use the account, but cant reset our own security questions or transfer our purchases to another ID is a bad joke.

Follow the instructions in the "Apple Recommended" post at the top of each page.

GB

And what did Apple Support say when you contacted them as instructed in the Apple Recommended post that appears at the top of each page of this thread?

See the Apple Recommended post at the top of this and every page of this thread, and follow the instructions provided.

GB

Contact Apple for help with Apple ID account security plz help me tnx

Please see: https://support.apple.com/en-us/HT201485

Follow the same instructions in my previous reply, shown at the top of this thread as "Apple recommended". They apply to everyone. Repeating the same question yet again has not changed the answer.

abdulfromdacula wrote:

I know my Apple ID and Password, but I forgot security questions answers, so I can't reset the security questions. How can I reset the security questions.

Read the message thread you posted to, starting with the Apple Recomended post at the top of every page.

Instead of posting the same question again, follow the same instructions in my previous reply, which is shown at the top of this thread as "Apple Recommended".

The same instructions apply to everyone.

As previously advised: follow the same instructions in my previous reply (posted two years ago), which is shown at the top of this thread as "Apple Recommended".

The same instructions apply to everyone.

Follow the same instructions in my previous reply (posted over two years ago), which is shown at the top of this thread as "Apple recommended".

The same instructions apply to everyone. Repeating the same question yet again has not changed the answer.

Follow the same instructions in my previous reply (posted over two years ago), which is shown at the top of this thread as "Apple recommended". The same instructions apply to everyone. Repeating the same question yet again has not changed the answer.