Forgot the answer to my Apple ID security questions

Apple ID Cannot Reset Security Questions We don't have sufficient information to reset your security questions. iPhone 7 Plus, iOS 10.3.3 I know my Apple ID and Password, but I forgot security questions answers, so I can't reset the security questio


Apple ID



Cannot Reset Security Questions



We don't have sufficient information to reset your security questions.






iPhone 7 Plus, iOS 10.3.3



I know my Apple ID and Password, but I forgot security questions answers, so I can't reset the security questions. How can I reset the security questions.




[Re-Titled by Moderator]

Posted on Aug 28, 2017 1:00 AM

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Question marked as Top-ranking reply

Posted on Aug 28, 2017 3:47 AM

Hi


You will need to contact Apple Support for assistance.


Contact information is available here:


Contact Apple for help with Apple ID account security - Apple Support


(I'm afraid that no-one here can access your account or reset the questions for you. You are not talking to Apple here - this is a user-based technical support community).

1,248 replies

Jul 20, 2020 5:26 AM in response to Mr_P.1234

I could not find any options to contact Apple Support directly about this issue. When I use their support wizard I end up back at iforgot.apple.com. It is an endless cycle.


In my case I tried to create an apple id recently using my email id and Apple said there is already an account. I must have created it a long while ago and forgotten about it; so I used the reset password feature and successfully reset my password. But when I try to log-in the security questions come up for which I do not know the answers.


Trying to reset the security questions presents me with a page asking for 'Your current security question and answer'.


I don't see the logic behind asking a person for his security question answers when he is trying to reset it in the first place. I am able to log in to the forum and support website using my password

Dec 30, 2023 12:52 PM in response to Mr_P.1234

If you can’t answer the security questions, this process maintains your security while enabling the option to switch to two-factor authentication, simplifying the verification process by using your phone number to receive a code instead of answering security questions.


To transition your Apple ID to two-factor authentication, follow these steps: 


1. Ensure you have your Apple ID email and password on hand, as this information is necessary for the process to proceed.

2. Open the Settings app on your iPhone or iPad.

3. Navigate to Mail, then Accounts, and select "Add Account."

4. Choose iCloud and enter your Apple ID email and password.

(Please note that even if you are using a third-party email, you should still select iCloud.)

5. When prompted, opt to enable two-factor authentication.

6. Following this, your phone number will be used for verification, eliminating the need for security questions.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Forgot the answer to my Apple ID security questions

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