Loose USB c port on MacBook Pro 2017

hi to all, I withdrew yesterday my macbook, which had the problem at USBC ports, I had to argue a lot with the boy of the Genius bar (what genius ..?) to make me replace the doors. The first guy said that it was a normal thing that wear, to which I am angry saying that from a computer that costs € 3500 (+ 300 Apple care ..) this thing is unacceptable, I also told him that I had read on this community (their ..) of the widespread problem, I also showed him that on the mac exposed the problem is not vrified, and only after having discussed for a long time I managed to make me replace the parts.

Always the Genius (?) He said that he would replace them but the problem would be reified .. It's okay, but I could not even give a simple backup with TM.

In the end they replaced the ports, and also the logic board and the keyboard, perhaps due to the fact that this model of macbook is difficult to repair, and this thing is not good at all, it's okay when Apple Care is active, but the repair invoice, under Apple's charge, is 1097 euros!

the advice I can give you is to demand the repair of the doors, also because the problem is design, and it is them, as I wrote, in the door on the charger, the problem does not arise, and as I pointed out to Genius (?) the number of times I connect the cable to the two sockets (charger and mac) is the same, so it's an obvious design problem ..

satisfied with the repair, but unhappy with how they tried to pretend nothing, if I was not angry and I had mentioned the community, they would not do anything, unacceptable for a brand like Apple, I hope they behave differently, but I did not doubts this way.

I hope I have been helpful

Macbook pro 15 touch bar 2.7 GHz 16 Mb RAM 512 SSD bought in March 2017

Don’t waste your time with software analysis etc. I had 3 apts with the Genius’ before we sent it off and it should have been the first thing I did. You need to demand the ports get replaced by Apple and they will have to send it to TX so you will be without it for several days. I think I had mine back in 5 work days. They did that and I can toss the MBP all over the place with no disconnects (well I don’t but you know what I mean). Once my ports were replaced it behaved as I expected. Whether or not these will become loose over time is another matter and I have the documentation to go bak if it does. For my model, MBP 2016 Touch bar, they had to replace the entire board which meant a reinstall and caused havoc with my Lightroom. Make sure your backups are not corrupted becaise apparetly my last LR backup was corrupted was and would not restore.

That's exactly the case I had and they were trying to deny it's an issue. I had to demonstrate with a floor model vs. mine and show them and say look: I work with this thing and I need stable reliable connections to large external storage. If I breath on this wrong it disconnects and sometimes that corrupts my work. Then they finally reluctantly agreed to fix it.

I am really not a fan of the new MacBook Pro, the non-touch bar version was not without problems (ghost images on many displays, for example) but this flimsy cheapo keyboard and now these ports are totally unacceptable. The touch-bar is a gimmick that makes touch typing and serious work way harder too.

Same thing happened to me, they claimed it's "normal" but after a big argument they agreed to replace the ports. They're fantastic now, I hope they don't wear out in six months like the originals though.

see Kappy answer at the beginning of this thread:

It's in warranty. Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.

These ports are replaceable, and if yours are not satisfactory, they should be replaced with ones that are satisfactory.

If you get pushback, compare to the many units on the display floor. If yours are not as good as the new ones, yours need to be "repaired or replaced". If your Mac is out of warranty, you will have to pay for the repair, but the cost is not a Huge one.

If still not satisfied, ask the store manager to intervene.

You MUST remain calm and businesslike. Apple wants you to be a happy customer. They also know that Users who are screaming or hysterical or threaten to sue everyone will never be happy customers, so they are show to the exit door instead.

I had the same problem with my 2017 MacBook Pro 13". I returned it to the Apple store about a month before the warranty expired. They ended up replacing the 4 USB-C ports and the mother board. The new ones are much more solid than the old ones. They felt more like plugging into the charger block. To minimize wear and tear from charging, I purchased an "Apple USB C Charger Power Cable" by Tesha from Amazon. So far this are working fine. In the past I tried other magnetic connectors, but the cables wouldn't handle the charging load. It's unfortunate that apple refused to produce USB-C magnetic adapters. I bought my wife a MacBook Air to avoid these USB-C issues.

Update - after 3 Genius bar visits Apple finally sent my MBP to TX. THey replaced all the ports and the motherboard which meant a complete reinstall. This created a big issue for me with Lightroom because somehow the LR catalog was corrupted on the backup. But so far after a month of trial, the new ports are not creating an issue and I am able to mobilize the MBP and move it around as I expect to. I still have my extrenal Hard drives velcro’d to the lid to minimize risk of a HD falling or moving much, but I am OK with that but it makes for a very heavy peice of gear of lap where I could otherwise distribute the weight a bit more. My MBP was out of warranty but within Applecare, otherwise I am sure they would have charged me and they made of point of tellin me how expensive it would have been and how lukcy I was to have Applecare. This is their design fault and I should feel lucky they fixed it for free? I should have charged them for my time thsi took - all the hours of research I had to do to suggest what the problem was and then document when I was sure I found it thanks to this thread and you kind people! You al made a difference for me. Thanks. Will update again if it goes south.

As others have said, if yours is in warranty, take it in asap.

It really is just a bad design and the ports are attached directly to the power section of the logic board so its not a cheap fix after warranty. I'm on my second set of ports. They supposedly replaced the whole logic board each time and most recently they replaced the top casing of the body as well (the actual metal enclosure of the laptop that the bottom cover gets mounted to which surrounds these USB-C ports). This time it was given back to me with odd black stickers surrounding the ports. I'm not sure I'm supposed to take them off or not and it all just seems a little insane. You'd think that the very absolute least you should be able to rely on in a laptop is the ability to charge and turn it on. It seems like every year these macbook pros are getting less and less worth the money.

It's in warranty. Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.

This seems to be very common problem. The usb type c connectors in MBP will become loose with time. If you look at connector closer you'll see that the central part ( it has side notches that interact with the latches of external connector) is made of textolite (printed circuit board material) which is too soft to be used this way and it just wears out with time. Ironically, this part in power adapter connector is reinforced with metal on the edges, so it will last much longer. Come on Apple, is it a PRO grade product? In fact, it's being made of materials of a disposable cheapo thing with the "Pro" price. By the way, Macbook 12 which is cheaper and not a "Pro" uses better reinforced connector.

This is very discouraging to read. I just got mine back from Apple TX and they replaced the logic board and IO ports which meant a full restore was needed (on my 2016 model at least) which was easy except some things still don't work like shifting the display to the external monitor. It was under Applecare. So now I have to watch it like a hawk before my Applecare expires. I would be furious to have to pay for this repair! This is ridiculous!

Executive summary: Readers had best success in convincing Apple technicians to swap parts to fix the problem when they compared their computer-body ports to the one on the Power adapter, which is likely to still be good and strong and retain the cable well.

I expect Apple to fix this via recall!

I recommend you do not hold your breath waiting for this to happen.

DO NOT "wait for Apple to provide a fix". Unless and until a large number of users present their issues through standard problem-reporting channels, Apple does not know there is a problem, and is NOT working on a fix. Being selfish is the best policy, getting yours fixed helps everyone.

If advice supplied here does not provide resolution, You must take additional steps to resolve your issues. Contact Apple support directly through one of these methods:

• contact telephone support (free for 90 days with a new Mac, of for three years with AppleCare purchase)

• make an appointment at the genius bar at an Apple-owned store for hardware evaluation and advice (free anytime, but after five years parts may no longer be available).

• initiate an Online chat

• Visit an Apple Authorized Service Provider (there may be an "evaluation fee", but if they perform any service for a fee, ask for a rebate of the evaluation fee).

DO NOT "wait for Apple to provide a fix". Unless and until a large number of users present their issues through standard problem-reporting channels, Apple does not know there is a problem, and is NOT working on a fix. Being selfish is the best policy, getting yours fixed helps everyone.

If advice supplied here does not provide resolution, You must take additional steps to resolve your issues. Contact Apple support directly through one of these methods:

• contact telephone support (free for 90 days with a new Mac, of for three years with AppleCare purchase)

• make an appointment at the genius bar at an Apple-owned store for hardware evaluation and advice (free anytime, but after five years parts may no longer be available).

• initiate an Online chat

• Visit an Apple Authorized Service Provider (there may be an "evaluation fee", but if they perform any service for a fee, ask for a rebate of the evaluation fee).

I had the same problem on left side of my 2017 MacBook Pro 15" I purchased in September. Took it into Apple Center, they sent it out for repair. Went back in within two days to pick up and they said they replaced the power unit. I really didn't notice a difference in how the adapter or Apple USB-C connectors snapped into unit but they assured me that it fit properly. I still get my external monitor and external hard drive disconnecting randomly. Don't know what to tell you. If you take it in and they say they fixed it make sure you take you adapters and connectors with you so you can test it and don't let them tell you it's working properly. It has a totally different feel on left side than right side. As the person below said I think they have a cheap part problem and really aren't fixing the problem. I guess I will have to put a rubber band on it to keep expensive hyper drive adapter attached to my expensive $2500.00 MacBook Pro. Taking it to a center was an all day thing in my area and I don't have time right now to do it again. Give feedback if you take it in and they actually have made it better.