Loose USB c port on MacBook Pro 2017

Are the ones that I get going to be significantly better in quality? What happens when a port gets loose 1 year after my Applecare plan ends? I just have to put up with it? Why do you assume I'm ranting? These are valid questions.

Having Apple "repair or replace at their option" is your only recourse under warranty.

If the work they do is not satisfactory, have them do it again.

Why do you assume I'm ranting? These are valid questions.

Because several posters here haven't even given Apple the chance to "make it right", and are already questioning the integrity of their theoretical repair, before they have even seen it.

How would you suggest I measure the durability of my brand new USB-C port? I simply want ports that will last the life of the laptop. What other information will be made available to me during the repair that may assure me that I will have such ports post-repair, since this is what I find to be satisfactory quality for a professional laptop?

Please, I implore upon you. If you were me, what would you deem satisfactory in this case? I know the port will feel fine when the laptop is fixed but I am interested in knowing how usable my laptop will be to me in two years. How would you seek assurance from Apple that your ports will not fail soon after the warranty lapses?

hi to all, I withdrew yesterday my macbook, which had the problem at USBC ports, I had to argue a lot with the boy of the Genius bar (what genius ..?) to make me replace the doors. The first guy said that it was a normal thing that wear, to which I am angry saying that from a computer that costs € 3500 (+ 300 Apple care ..) this thing is unacceptable, I also told him that I had read on this community (their ..) of the widespread problem, I also showed him that on the mac exposed the problem is not vrified, and only after having discussed for a long time I managed to make me replace the parts.

Always the Genius (?) He said that he would replace them but the problem would be reified .. It's okay, but I could not even give a simple backup with TM.

In the end they replaced the ports, and also the logic board and the keyboard, perhaps due to the fact that this model of macbook is difficult to repair, and this thing is not good at all, it's okay when Apple Care is active, but the repair invoice, under Apple's charge, is 1097 euros!

the advice I can give you is to demand the repair of the doors, also because the problem is design, and it is them, as I wrote, in the door on the charger, the problem does not arise, and as I pointed out to Genius (?) the number of times I connect the cable to the two sockets (charger and mac) is the same, so it's an obvious design problem ..

satisfied with the repair, but unhappy with how they tried to pretend nothing, if I was not angry and I had mentioned the community, they would not do anything, unacceptable for a brand like Apple, I hope they behave differently, but I did not doubts this way.

I hope I have been helpful

Macbook pro 15 touch bar 2.7 GHz 16 Mb RAM 512 SSD bought in March 2017

I'm having the same deterioration on the ports, they still function, but they have lost that secure "click" that they used to have.

In regard to the hyper drive adapter, they are garbage. I bought one hoping it was exactly what I was missing and I was really disappointed. Constantly loses connection (even on a brand new MBP with good ports). After some testing I've realized that adapters with direct connections don't work as well, adapters with a cable going to a hub help avoid small movements or even the weight of the adapter causing it to disconnect.

I have the same problem here! I have an expensive £2800 MBP using external SSDs with virtual machines and USB-c is proving to be disaster ports -- same as video editing, if external drives get disconnected, this causes a big problem and wasted work. I even purchased expensive Belkin USB-C cables to minimize the problem - but now I'm slowly realising it is not the cables : it is the port in the MBP which is becoming looser with use -- this is an expensive Pro machine - I expect Apple to fix this via recall!

I have the same problem here! I have an expensive £2800 MBP 2017 using external SSDs with virtual machines and USB-c is proving to be disaster ports -- same as video editing, if external drives get disconnected, this causes a big problem and wasted work. I even purchased expensive Belkin USB-C cables to minimize the problem - but now I'm slowly realising it is not the cables : it is the port in the MBP which is becoming looser with use -- this is an expensive Pro machine - I expect Apple to fix this via recall!

I expect Apple to fix this via recall!

I recommend you do not hold your breath waiting for this to happen.

DO NOT "wait for Apple to provide a fix". Unless and until a large number of users present their issues through standard problem-reporting channels, Apple does not know there is a problem, and is NOT working on a fix. Being selfish is the best policy, getting yours fixed helps everyone.

If advice supplied here does not provide resolution, You must take additional steps to resolve your issues. Contact Apple support directly through one of these methods:

• contact telephone support (free for 90 days with a new Mac, of for three years with AppleCare purchase)

• make an appointment at the genius bar at an Apple-owned store for hardware evaluation and advice (free anytime, but after five years parts may no longer be available).

• initiate an Online chat

• Visit an Apple Authorized Service Provider (there may be an "evaluation fee", but if they perform any service for a fee, ask for a rebate of the evaluation fee).

Do not expect me to solve the problem alone, and I advise you to go to numerous to protest the problem, probably in the US are more careful, but in other parts are not, I myself had to discuss for 30 minutes with two Genius, and I had to mention this official community, and refer to this post to get the repair, and I have the apple care ..

Then they combined a mess, replacing the logic board with one with the video card Radeon 455, I have the 460 .. so a downgrade .. I came back and I got the card replaced, obviously they have apologized, but from Apple some things you would not expect.

as I pointed out to the Genius, the connector on the charger, used the same number of times as the Mac, even more certainly being one, is well done and the connection is always the same, but on the Mac are a real crap, and practically every accessory, or simply the charging cable, must be connected to these, I have failed various backups for this problem.

go to the apple store and let the port change!

I just found out that I'm having a similar issue and that's the cause for my external ssd to keep disconnecting now and then. But by now I do have this problem only with this particular cable and only on one of my four ports. I'll keep investigating.

Macbook Pro 15'' 2017 with Touchbar

I am so glad I found this thread! I bought my 15" MBP in Dec 2016 and have experienced this issue almost since the beginning. I have made numerous trips to the Genius Bar. Uninstall Sophos, reinstall the OS, etc etc. all software related fixes. Then they said it was the cables, but after 5 external different HD's they had no response. I think my power cable is actually OK. It is my HD's that keep ejecting. I have the LG display that was designed for the MBP with TB3 ports in back and I use that also and it seems OK but that doesn't move. It is when I plug in HD's to the MBP that they eject spontaneously. I have had drives with the dongle and drives with the straight TB3. The Genius's googled this issue and never came up this thread and neither did I until now. Finally the last genius did suggest it was time to send it off for Apple repair so that is where I am now and I am armed with this thread. I bought 5 different external hard drives thinking that was the problem. I put the MBP on a laptop board and rubber banded the external drive to the board so both would move as one and still had issues. Then I velcroed the external hard drives to the lid to minimize movement and when that didn't work closely looked at the LaCie which was ever so slightly not flush against the MBP and causes the drive to eject. These cables are stiff and always under some tension even with these crazy accommodations I have made to immobilize them! Not having these port lock is inexcusable! It's a laptop and is meant to be mobile! This port design is not mobile! This is my first Mac and let me tell you it has been an awful experience, but I am stubborn! So thanks to all for posting.

I would be super careful using any 3rd party usb c cables. These ports are fragile and if you buy a poorly made cable it will "stretch" the ports. One of my ports is actually not quite allowing the cable to go in all the way. I recommend Apple cables or Anker. The cable should have a noticeable click if it's the proper fit. I have a dongle for an external monitor that has a connector that is poorly made and it slides around and easily disconnects. If a connector is made too large it will likely stretch out the port and then other cables will easily fall out.

It seems kind of shocking to move all connectors over to a single standard that seems to fail to be robust enough for daily use! Perhaps a bit more research into this standard from the point of view of daily use would have been wise before switching everything over! It's definitely a pain point on these machines.

In my case it has nothing to do with 3rd party cables. I used only the Apple cable. After 6 months all of my ports were loose to varying degrees. They replaced them all at around 8-9 months. Now 2-3 months later some of them are getting loose again already. I know it is not because it is impossible to build a decent port, because the port on the power break is fine and has had a year or so of regularly daily use. Big design fail here.

Thank you for that comment. I have told by people that I just got a defective port and if I get them fixed, the issue won't come back. If indeed the replacements are just as bad, I would expect a full recall for this. No one pays this much for a laptop that can only be used for a year after the support expires. I have only used the official Apple cable and 2 official USB-C adapters bought from the Apple store.

I think the problem here is that the laptop is so thin and the USB-C adapter housing sticks out so far it is very easy to put sideways pressure on the port if the laptop isn't on a completely flat surface. In other words, your laptop must be used on a desk, not on your lap.