Loose USB c port on MacBook Pro 2017

I had almost the same exact situation. One port virtually useless, two in terrible shape and one that was marginal at best.

As was previously stated, it's obviously a flaw on the Macbook itself because the power brick that comes with it doesn't seem to suffer from the same problem.

Do not expect me to solve the problem alone, and I advise you to go to numerous to protest the problem, probably in the US are more careful, but in other parts are not, I myself had to discuss for 30 minutes with two Genius, and I had to mention this official community, and refer to this post to get the repair, and I have the apple care ..

Then they combined a mess, replacing the logic board with one with the video card Radeon 455, I have the 460 .. so a downgrade .. I came back and I got the card replaced, obviously they have apologized, but from Apple some things you would not expect.

as I pointed out to the Genius, the connector on the charger, used the same number of times as the Mac, even more certainly being one, is well done and the connection is always the same, but on the Mac are a real crap, and practically every accessory, or simply the charging cable, must be connected to these, I have failed various backups for this problem.

go to the apple store and let the port change!

One more note, the second repair they replaced the 2 I/O boards, logic board AND the Top case with battery. 1st repair they replaced only the logic board, and 2 I/O boards. Same as previous poster.

I've had my machine a bit over a year. One of my USB-C ports is broken, and the other 3 are barely marginal. Monitor and power cords come out even just bumping the desk. I have to keep mashing them in.

Apple Store is willing to fix them at $100 per port, if I can part with my macbook for a few days, which is very hard for me to do.

Come on, Apple. Own up to your problem and figure out a better way to help your customers.

I had the same problem. They tried to deny coverage on it but after an argument they fixed it. Turns out the parts to fix it are really cheap.

Also had a broken butterfly keyboard (sooo flimsy!).

i encourage everybody to report this issue to apple..

I have been wondering exactly the same thing. I have the same computer. Often when I have an external drive plugged in it randomly says you disconnected the drive as the ports are terribly loose and not nice and stiff. I can't say I have plugged that many things in. I wondered is this just my computer or is this some sort of pathetic usb-c deal... Will be making an appointment at apple genius bar.

Hello. Also I have the same problem for the four ports of my MBP2016. Unfortunately both the power cable and the external hard disk cable, go away from the USB-C connector to the minimum stress. Please cmulhollanddd could you say how you solved? Is warranty replacement possible? Do you know how long it takes?

I work in video and often have a 24 TB RAID Thunderbolt 3 drive tower disconnecting and unmounting right in the middle of a huge project simply because I bumped my laptop ever so slightly. If I move my laptop even 1” the cable pops loose. It’s RIDICULOUS.

I also have the same problem, I'm always very careful in connecting the cable, but I noticed that all 4 doors are now quite loose after only 6 months, now my MBP have 1 year.

I noticed that on the power adapter, the male part of the connector is constructed in different ways, and better, than the same on the machine, and in fact, that works properly.

I have the Apple care, I hope they do not make a fuss about replacing the doors, given what the warranty extends.

I have the same problem on the port where I normally charge. It is unacceptable for a device that is sold at a high price and supposedly designed for pro users to have such a major design flaw. It seems that all 4 usb-c ports are susceptible to the loosening, which is like an impending doom.

There are no official apple stores in the country where I live, so taking the laptop to an authorized repair shop will result in a 6 week turn around for any repairs because parts have to be shipped in from either Hong Kong or Singapore.

I have the same problem here! I have an expensive £2800 MBP using external SSDs with virtual machines and USB-c is proving to be disaster ports -- same as video editing, if external drives get disconnected, this causes a big problem and wasted work. I even purchased expensive Belkin USB-C cables to minimize the problem - but now I'm slowly realising it is not the cables : it is the port in the MBP which is becoming looser with use -- this is an expensive Pro machine - I expect Apple to fix this via recall!

I am very much confused with this. One port (which is usually used for charging) in my Macbook pro is loose compared to the others, however they are still usable. If they are going to replace my port with the same design, I am sure that this will happen after few months. I wish we could inform apple about this and get this fixed in a proper way.

Well mine is a 2016 but looks the same and I'm positive because I saw the parts invoice. It would be really dumb of them if they changed the logic board to make this integrated but didn't fix the faulty design.

unfortunately it is the same thing that they said to me too, but I pretended that I would change the ports, first thing because on a mac of 3,500 euros, a thing like that does not have to happen, second because I often failed the backup, or I found the mac discharge the next morning, despite having been attacked in recharge.

and as long as I get the Apple care, if it comes back, I'll change it.

Apple, I think, is aware of the problem, but why has not there been a recall campaign yet?

It happens to virtually everyone after 6 months of use, obviously it does not happen to those who do not use the ports, but it is practically impossible, given that every single accessory is connected to those ports.