Loose USB c port on MacBook Pro 2017

I have a 2016 MacBook pro 15" with touch bar and I have the same issue. I don't have an apple store anywhere close to me and they didn't have the part at the 5th ave NYC(Went there for a work trip) store and wanted to send it off. This is my primary and only computer for work and home and they have no way of helping me. If they put good ports in the first place this wouldn't be an issue. They need to start replacing peoples laptops or something. My ports disconnect when I barely move the Mac.

My 15" MBP 2017 ports are also coming loose - I got one repaired already now another one is having the same problem - literally can't plug in any disk or charge cable in while on my lap any movement causes disks to eject and charge to stop.

I have contact apple and the reply was no issue here ! This is really not going away and I'm pretty sure Apple are aware of this problem.

It seems that an outer metal sleeve like on the charger plug is the solution.

I have the same issue with my 2017 15 inch i7, I find myself keeping a finger on the power cord most of the time the laptop is in my lap.

I think this is a design issue, the magnetic power connectors at least stayed on.

I have opened up a ticket with Apple and am taking it in this Sunday

Alienwarenow wrote:

Thats why i don't use macbook pro since 2016. THEY ARE ALL LOOSE. and the user is looser 🙂 i changes to alienware, same price with 5X BETTER PERFORMANCE

That's all well and good and I can absolutely see why someone would make that switch (I've considered it myself), but for those who are already pretty invested in the whole Apple Ecosystem; removing a MBP from the equation isn't such a great proposition.

That being said, I'm now on my 3rd logic board because of these ports and I haven't had this thing for a year yet.

Just got back from Apple. Tech reviewed my history, introduced himself, asked what was going on I basically said same thing as previous 2x and I am ready for a new computer. He agreed. End of discussion. Took quite a while to set up paperwork. Said he worked there 4 years and only second time he replaced a machine for same unresolved problem. A replacement is being ordered. Don't know what vintage it will be, but specs will not be less than what I have. If I get a late 2016 first run vintage again, that will be the end of it and I will go nuclear. He made no promises as to what vintage, but it would be ludicrous if they repeated that vintage with me. Yes this has been going on that long! Will take a couple weeks.

Exactly same here. 2018 August new MacBook Pro 2018 for about € 3.000. Used several USB-C hubs like Hyper*drive and VAVA to connect screen, Ethernet and "old" USB 3 drives. Hyper*drive basically useless, VAVA loses connection on slightest touch or even unplugging other port. Only Aukey kind of working. Genius Bar found no issue when using my VAVA. But has got much worse since then and will make another appointment. Whole situation is a huge mess and a big shame for Apple. Way to much favouring design over function. We power users are clearly left out. If there was any usable pro OS for media out there I would have kissed Apple good bye ten years ago.

This is the Apple User-to-User Support Communities. Apple Engineering and Marketing professionals do not read these forums, and your exhortations fall only on the ears of other Users. If you want to send messages directly to Apple, use this link:

Product Feedback - Apple

I've had my machine a bit over a year. One of my USB-C ports is broken, and the other 3 are barely marginal.

When you decided NOT to buy the AppleCare extended warranty, you made a decision to pay for problems in years 2 and 3 out of your own pocket. If you want the ports fixed, Apple has already told you the repair is readily available.

All you are grousing about is who pays -- and in my opinion, you made that decision when you decided not to purchase AppleCare.

Thanks for the link Grant. I'll report there.

I'm not in agreement with your comments about AppleCare. If someone had told me that once every 6 months to a year I'd need to give up my laptop for a week to fix the ports, I would have opted for a different computer. It's not acceptable.

The length of this thread suggests to me the problem is ubiquitous. It doesn't seem random, or to be something users are causing by abuse or neglect. If a Macbook is designed with parts that only last 6 months, that's a design problem. Is AppleCare meant to be a cure for a design problem? No. And if somehow you could convince yourself it is, then what would you do after AppleCare is over?

This I believe the 9th Mac I've owned, since the very first model came out in 1984. I've never had a problem with parts wearing out a half-dozen times over the lifetime of the machine.

I'd like Apple to take responsibility for the problem, and make a path to fixing it which doesn't require the machine being offline every six months to a year.

This is somewhat of an aside, but intended to address your specific complaint about the amount of time required for the repair.

When I was last in my local Apple store, I asked the technician how they decided which repairs were done in the store, and which were sent out. ¿was it based on the complexity of the repairs?

They told me they were shooting for a 50/50 mix of in-store and sent-out repairs, and complexity was generally not the ultimate deciding factor.

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If you were charming about it, and explained what a hardship all that downtime will be to you, you may be able to coax them to do an in-store repair, and not submit your Mac until the parts were in the store. IF that could be arranged, it might reduce the shop time to two days instead of a nominal week.

Of course your mileage may vary, and there may be many other constraints that preclude doing this repair in the store.

But it is always worth asking.

"Apple wants you to be a happy customer, if reasonably possible."

Are you sure that the USB ports on the new MacBook pro 2017 are individually replaceable ? As per my chat with a technician, the whole logic board needs replacement!

Exactly. European consumer protection law, among others, should apply here.

Are the ones that I get going to be significantly better in quality? What happens when a port gets loose 1 year after my Applecare plan ends? I just have to put up with it? Why do you assume I'm ranting? These are valid questions.

How would you suggest I measure the durability of my brand new USB-C port? I simply want ports that will last the life of the laptop. What other information will be made available to me during the repair that may assure me that I will have such ports post-repair, since this is what I find to be satisfactory quality for a professional laptop?

Please, I implore upon you. If you were me, what would you deem satisfactory in this case? I know the port will feel fine when the laptop is fixed but I am interested in knowing how usable my laptop will be to me in two years. How would you seek assurance from Apple that your ports will not fail soon after the warranty lapses?

The madness of Apple is that for them the problem does not exist, that component is designed properly, it would be enough to take the same specifications as the charger, which is well done.

Keep in mind, that for the complexity with which this Mac has cost, they change half computer when they open it, I have replaced the logic board (with a wrong ..) and the top case with battery keyboard and touch ID included.