Loose USB c port on MacBook Pro 2017

Exactly same here. 2018 August new MacBook Pro 2018 for about € 3.000. Used several USB-C hubs like Hyper*drive and VAVA to connect screen, Ethernet and "old" USB 3 drives. Hyper*drive basically useless, VAVA loses connection on slightest touch or even unplugging other port. Only Aukey kind of working. Genius Bar found no issue when using my VAVA. But has got much worse since then and will make another appointment. Whole situation is a huge mess and a big shame for Apple. Way to much favouring design over function. We power users are clearly left out. If there was any usable pro OS for media out there I would have kissed Apple good bye ten years ago.

Executive summary: Readers had best success in convincing Apple technicians to swap parts to fix the problem when they compared their computer-body ports to the one on the Power adapter, which is likely to still be good and strong and retain the cable well.

I've had my machine a bit over a year. One of my USB-C ports is broken, and the other 3 are barely marginal. Monitor and power cords come out even just bumping the desk. I have to keep mashing them in.

Apple Store is willing to fix them at $100 per port, if I can part with my macbook for a few days, which is very hard for me to do.

Come on, Apple. Own up to your problem and figure out a better way to help your customers.

Thanks for the link Grant. I'll report there.

I'm not in agreement with your comments about AppleCare. If someone had told me that once every 6 months to a year I'd need to give up my laptop for a week to fix the ports, I would have opted for a different computer. It's not acceptable.

The length of this thread suggests to me the problem is ubiquitous. It doesn't seem random, or to be something users are causing by abuse or neglect. If a Macbook is designed with parts that only last 6 months, that's a design problem. Is AppleCare meant to be a cure for a design problem? No. And if somehow you could convince yourself it is, then what would you do after AppleCare is over?

This I believe the 9th Mac I've owned, since the very first model came out in 1984. I've never had a problem with parts wearing out a half-dozen times over the lifetime of the machine.

I'd like Apple to take responsibility for the problem, and make a path to fixing it which doesn't require the machine being offline every six months to a year.

This is somewhat of an aside, but intended to address your specific complaint about the amount of time required for the repair.

When I was last in my local Apple store, I asked the technician how they decided which repairs were done in the store, and which were sent out. ¿was it based on the complexity of the repairs?

They told me they were shooting for a 50/50 mix of in-store and sent-out repairs, and complexity was generally not the ultimate deciding factor.

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If you were charming about it, and explained what a hardship all that downtime will be to you, you may be able to coax them to do an in-store repair, and not submit your Mac until the parts were in the store. IF that could be arranged, it might reduce the shop time to two days instead of a nominal week.

Of course your mileage may vary, and there may be many other constraints that preclude doing this repair in the store.

But it is always worth asking.

"Apple wants you to be a happy customer, if reasonably possible."

No, Grant, in all likelihood rgrip agreed to pay out of pocket for any damage resultant from reasonable wear and tear.

And he’s also doing a lot more than “grousing”. At minimum he’s warning other would-be buyers of a defect that’s impacting a good number of these not-inexpensive machines.

I‘d like to have seen warnings like this one before I bought mine.

Christian_Hunter--

Please do not speak for other Users.

• They are generally capable of speaking for themselves.

• Unless they are your good friends, you may not be articulating what they wanted to say.

Please speak ONLY for yourself.

It's in warranty. Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.

I had the same problem. They tried to deny coverage on it but after an argument they fixed it. Turns out the parts to fix it are really cheap.

Also had a broken butterfly keyboard (sooo flimsy!).

There have been others describing the exact same thing: Charger cable plug loose

Same problem here...

"loose with time"? My macbook is only a couple years old! I've never had a problem, even with microusb in that amount of time. Isn't USB-C supposed to be more durable?

"If the work they do is not satisfactory, have them do it again."

I'm having the same issue on my MacBook (Retina, 12-inch, 2017), but it only has one port. Glad/not glad to know it's not just me. Back to the Genius Bar...

Same problem here the usb c port, i have noticed its getting loose.