Loose USB c port on MacBook Pro 2017

A few days ago I noticed that the two usb c ports on the left side of my MacBook had gotten noticeably looser than the ports on the other side. I don't really plug things into them more than I plug into the other side so I don't think its from overuse. When the MacBook came all four ports were nice and stiff, they all clicked in and felt like they would stay put. But now the two both just kind of slide into the computer and they don't feel like they will stay in securely. Has anybody else had a problem like this with any of their MacBooks or is it possible I got two defective ports on one side of the computer

MacBook Pro (13-inch, 2017, 4 TBT3), macOS Sierra (10.12.6)

Posted on Sep 6, 2017 3:26 PM

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Posted on Apr 1, 2018 1:35 PM

hi to all, I withdrew yesterday my macbook, which had the problem at USBC ports, I had to argue a lot with the boy of the Genius bar (what genius ..?) to make me replace the doors. The first guy said that it was a normal thing that wear, to which I am angry saying that from a computer that costs € 3500 (+ 300 Apple care ..) this thing is unacceptable, I also told him that I had read on this community (their ..) of the widespread problem, I also showed him that on the mac exposed the problem is not vrified, and only after having discussed for a long time I managed to make me replace the parts.

Always the Genius (?) He said that he would replace them but the problem would be reified .. It's okay, but I could not even give a simple backup with TM.



In the end they replaced the ports, and also the logic board and the keyboard, perhaps due to the fact that this model of macbook is difficult to repair, and this thing is not good at all, it's okay when Apple Care is active, but the repair invoice, under Apple's charge, is 1097 euros!


the advice I can give you is to demand the repair of the doors, also because the problem is design, and it is them, as I wrote, in the door on the charger, the problem does not arise, and as I pointed out to Genius (?) the number of times I connect the cable to the two sockets (charger and mac) is the same, so it's an obvious design problem ..



satisfied with the repair, but unhappy with how they tried to pretend nothing, if I was not angry and I had mentioned the community, they would not do anything, unacceptable for a brand like Apple, I hope they behave differently, but I did not doubts this way.



I hope I have been helpful

Macbook pro 15 touch bar 2.7 GHz 16 Mb RAM 512 SSD bought in March 2017

94 replies

May 7, 2018 7:39 AM in response to cmulhollanddd

Just got mine back. The 2016 model had to replace the logi board and ports. Super pain! 3 days later I had 30 ejection improperly messages on the La Cie external when I woke up. Nothing moved all night! My Lightroom catalog was apparently correupted in Time Machine also and now my Lightroom is all messed up. This is more than incovenient! I can’t trust any drive or the MBP!

Jun 11, 2018 1:13 AM in response to cmulhollanddd

I also have this problem.


My ports continuously disconnect while I barely move the Mac. It is impossible to use it connected to anything while in my lap. This is creating havoc in my external hard drives. Just now I am running the "first aid" repair (again) in one of them, because of the corruption generated by the continuous USB-C ports disconnects. What a pain.


This is my only computer, which I use for work. There is no Apple Store near me and losing access to the computer for repair for some days, will be troublesome for me. Reading this thread, it is saddening to know that, even with a replacement, the problem will reproduce again in the future.


This is not what I expect from such an expensive computer. Apple should find a solution and recall the affected units.

Aug 5, 2018 4:27 PM in response to pacnwmichele

Wish I could welcome you under better circumstances lol.

I read your post, I'm waiting for my 3rd repair to crap out as well. It's sad that after spending so much on a "premium" product that anyone would be at the point where they're anticipating a any sort of failure on the device. I too would probably have jumped over to the PC side if my work and personal usage wasn't so engrained into the Apple ecosystem. It's now August 5th- on August 13th, my repair and service coverage expires. I've been told that Apple guarantees their repairs for up to 1 year but thats honestly of little comfort as I am sure that, should they feel compelled, another excuse could be found for the same problem which would void that guarantee.


In the past it was easy to justify to myself that I should stay with a Mac when buying or upgrading. The fact that most of the software I need is just easier to use on a mac and the cost of having to re-license all of that software or find better alternatives for a PC was enough to keep me with a Mac. But once this one goes and it's no longer covered, I just dont know if I can justify another one especially looking at the prices for an equivalent 2018 model.

Sep 29, 2018 11:18 AM in response to cmulhollanddd

Try this on for substandard Apple tech tales. Bought a new Macbook pro on Friday. On Sunday, it corrupted a backups partition of a 4tb external hard drive. I bought a new 4tb drive and began rebuilding and consolidating dozens of external drives, old computer files and DVD archives on it. By the next Saturday, that drive was fried as well. I'm afraid to plug anything into my less than 2-weeks-old $2500 Macbook pro that has corrupted 8 terabytes of files and years of work in less than a week.

Jan 13, 2019 4:12 PM in response to Grant Bennet-Alder

No, Grant, in all likelihood rgrip agreed to pay out of pocket for any damage resultant from reasonable wear and tear.


And he’s also doing a lot more than “grousing”. At minimum he’s warning other would-be buyers of a defect that’s impacting a good number of these not-inexpensive machines.


I‘d like to have seen warnings like this one before I bought mine.

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Loose USB c port on MacBook Pro 2017

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