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Level 1

33 points

iTunes 12.7 javascriptcore.dll crash again!!!

So I have just installed the iTunes 12.7 update on two different machines running Windows 10, and it now crashes every time I start iTunes and it tries to connect. The culprit - javascriptcore.dll AGAIN!!!! When will they ever get this right? I am dead in the water now because nothing fixes it. I have repaired, uninstalled all Apple software and reinstalled it, and NOTHING!!!! Fix this Apple, or pro-rate my Apple Music subscription until I am able to use it again!!!

Posted on Sep 13, 2017 10:00 AM

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HsvIllini Author

Level 1

33 points

Posted on Sep 24, 2017 5:10 AM

Quick update. I spoke with my support advisor today and the engineers have confirmed that the problem is a network connection issue in iTunes (as suspected). I have sent them some additional information they requested, so maybe we'll get a fix soon.

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42 replies

turingtest2

Level 10

272,881 points

Sep 29, 2017 11:39 AM in response to HsvIllini

Beat me to it. 😉

tt2

HsvIllini Author

Level 1

33 points

Sep 29, 2017 11:40 AM in response to turingtest2

Sorry! 😀

Thanks again for maintaining that page!

turingtest2

Level 10

272,881 points

Sep 29, 2017 11:49 AM in response to HsvIllini

Not a problem at all, and you're welcome. 😀

tt2

Sep 29, 2017 12:00 PM in response to turingtest2

Thanks everyone!

tiesky

Level 1

14 points

Sep 29, 2017 2:49 PM in response to HsvIllini

That's the same problem I'm having too. Checking my event viewer javascript comes up. So there's no fix for it until apple addresses it?

HsvIllini Author

Level 1

33 points

Sep 29, 2017 3:06 PM in response to tiesky

Not that I know of. No update from them today either.

Oct 3, 2017 12:38 PM in response to Lousan92

I have the same issue. Hopefully apple can correct as I can't use itunes at work.

HsvIllini Author

Level 1

33 points

Oct 3, 2017 3:13 PM in response to sbutler711

I hope so. Spoke to my adviser again yesterday and he didn't have any more updates from engineering.

ddukaric

Level 1

17 points

Oct 15, 2017 11:39 PM in response to HsvIllini

Hello everybody,

are there any updates on this matter? @Hsvlllini you seem to be in direct contact with Apple, is there any progress from their side?

Thank you really !

Best Regards

HsvIllini Author

Level 1

33 points

Oct 24, 2017 8:08 AM in response to Scott Crawford4

Same here. I still haven't heard anymore back either. It's now been over a month and still nothing. I called again yesterday, but my adviser didn't return the call yet.

Nov 1, 2017 12:10 AM in response to HsvIllini

Confirmed, same here.

Nov 2, 2017 12:52 AM in response to HsvIllini

Update to iTunes 12.7.1.14 has fixed my proxy autoconfiguration issue where the wpad proxy script crahed my javascriptcore.dll.

Thank you so much 😉

iTunes 12.7 javascriptcore.dll crash again!!!