Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

cannot update or download free apps because of billing information

Problem downloading free apps

Posted on Sep 16, 2017 6:43 PM

Reply
Question marked as Best reply

Posted on Sep 16, 2017 6:54 PM

Hey! Thanks for reaching out!


Sometimes, you need to review your billing information before downloading apps on the App Store. Just fill the required fields and you'll be good!


If you have any more questions, don't hesitate to reply.

162 replies

Jun 18, 2020 11:00 AM in response to Shaun1455

B) it doesn't work, like many other people reading this post, I tried updating my billing information because occasionally there is something I would like to buy. It doesn't work.

C) When trying to respond for this I had to retype in my password. That was after having to update my password and 6 attempts to reset my password and then logging in with my password.

D)It is therefore obvious to me that computer hackers and criminals have a better chance of updating my billing information (and then using it) than I do.

E)The reason I signed in was because my Iphone won't let me sign in using my fingerprint (which would bypass the troubles above.

F) Stop with the wishful rubbish answers. Give real ones. Just because you want it to be the answer doesn't mean it is. The darn thing doesn't work right and yes I have tried turning it off and turning it on again and tried updating to the latest and most memory consuming latest version.


Aug 29, 2020 12:40 PM in response to Loopers1987

I’m trying to reload my messenger account because it stopped working but they keep telling me that my billing information is being declined which for one there is money on my card and for two I thought the messenger app for FB was free! I’ve even tried going around it by shutting off my password required in iTunes and App Store but it still asks for my stupid password and then once again tells me my billing information is declined

Mar 9, 2021 12:12 AM in response to Shaun1455

Idk what y’all have going on but I don’t like it if the app is free and I know it’s free then why do I need card info I don’t get it I understand that it’s app but dang if it’s free it’s free I fell like apple is scamming me and all of the other users we pay all that money the least you could do is make sure the apps that are free or free games like come on now

cannot update or download free apps because of billing information

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.