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cannot update or download free apps because of billing information

Problem downloading free apps

Posted on Sep 16, 2017 6:43 PM

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Question marked as Best reply

Posted on Sep 16, 2017 6:54 PM

Hey! Thanks for reaching out!


Sometimes, you need to review your billing information before downloading apps on the App Store. Just fill the required fields and you'll be good!


If you have any more questions, don't hesitate to reply.

162 replies

Feb 25, 2019 2:00 AM in response to 2000CAD

Hey mate


so obviously your suggestion has NOT worked at all considering how many people have come back with the same issue. Myself being one of them. I have been told repeatedly that the system will not accept my details and to try again later, even though I do. I highly suggest you fix this issue since this would be the second time I’ve come back about it. Either that or I consider moving to android? Or other rising phone companies? And would say others are thinking the same. So long story short. Organise your business or fall like the rest.

Jan 30, 2020 1:41 PM in response to 2000CAD

I took my boyfriends green dot card off my account there’s no card on my account whatsoever now and I cannot download a free app because it’s asking me for password verification and then he goes to billing I have no billing as it goes back to password verification and your answer did not help me at all a lot of people seem to have problems with this recently we need a more updated answer

Mar 16, 2020 3:16 PM in response to Shaun1455

One of my students is trying to download the apps google hangout and google meet. Her apple ID account is inactive and this is not allowing her to download the free app. She tried to create a new Apple Id but again it asked for account information. They do not have the finances to open an account. I am at at a loss as to how I can get her the apps she needs for her iPad in order to participate in her online classes in the morning. Due to COVID-19, our school is using google hangout and meet for classes. I was told that the GSuite is free to all students but unfortunately, it seems to be free only to those who have an apple Apple ID account.

Mar 30, 2020 7:15 PM in response to makwithestrap

I cannot download any apps it says my account has been disabled in the Apple and iTunes store I have tried that a new credit card and I have no subscriptions at all I have made sure they are all off I still cannot use any of my apps because they all need updates and I can’t use the Apple store nor can I download any can someone please help me and tell me what to do or why this is doing this I have a new Apple Pay iPad I got it this year it’s a 10.5 inch

cannot update or download free apps because of billing information

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