iPhone 7+ home "button" cracked!!

Same **** happen to me yesterday. Did not droped it or any damage what so ever. I have a hard case and screen protector. When to open the phone and felt it crack right on my thumb with out pressing hard at all.

This is ********, phone is 5 months old. Apple said its physical damage paid $169 to get the whole screen and home button replace. Apple wont just replace the home button, there is much to it than that.

Sounds like another lawsuit coming up for Apple. I feel that Apple knows about this issue.

Same problem happened with my iphone 7. I was charging it, came back to use my phone and it was turned off. Turned it on again, took long time to boot then a message appears that the home button failed to start . Since then the home button heats and a crack appeared on it. Strange that a company like Apple, wants to loose customers for cheap products they use even though we are paying for a high quality product. Very disappointed. Warranty just ran out and the amount they are asking for is imaginable, 70$ less from a brand new phone. They must be joking!

Contacting Apple is a joke they blame everything on physical damage looking at these threads a lot of people had this issue but I guess blaming it on the consumer is the easiest way to get out of fixing a defect

Exactly the same here. Iphone 8 Plus charging on bedside overnight and in the morning the home button was cracked. The phone has never been dropped. Took it to Apple Store today and they go by some cheat sheet that says "Multiple cracks to screen, home button etc" are not covered by warranty. There was an accompanying picture of a smashed iPhone. They said I had to pay for a new screen (£160). I said it clearly is a fault and escalated to a manager who was of no help. Practically called me a liar when he said it was impact damage eventhough I told him it had been sitting on my bedside table. Got it referred to their engineers but I know what they are going to come back with!!! I am just waiting for their response. I have to use the stupid soft home button and its driving me mad!! Apple have got to address this problem.

My phone was charging as well. When I picked it up to use it the button was cracked.

No it cracks on it’s own and than the home button moves to the screen the fingerprint sensor no longer works and it becomes and annoyance to use

Same here... I have an IPhone 7... not a plus just the regular IPhone7. This morning I got a message saying my Touch ID wasn’t working so I went to touch my home button and it was cracked... I used it before bed and there was no issue (I never drop my phone... no other physical damage AT ALL) Then I wake up this morning and my $700 phone completely malfunctioned... and I’m not even wasting a drive out to Apple because I already know what they’ll say... and I’m a college student who doesn’t have thousands of dollars in my account... so until I get money to get a phone that’s actually worth $700, I’m depending on assistivetouch...

My IPhone 7plus has a cracked home Button to it just happened and it was not dropped or touch the home button gets really hot too and my battery run low all the time it is on 11months old and it was a Birthday present feeling very sad I do t know what to do now

This just happened to me. I was using my phone one minister. Went to use it again and the home button stopped working. I realized it was cracked. I dud t drop it or anything. The phones not even a year old!

So aggravating my dad just got one last week iPhone 7 hasn’t dropped it barely touched it today the home button popped on the screen it’s in a defender otter box no damage whatsoever and it’s cracked I’ve always been a diehard Apple user but to not recall this with so many people who have this problem when after we paid direct for the phone we can’t afford another $169 or whatever it is to fix the home button and of course it’s blamed on damage which is totally not correct smh

It could barely be seen their is a small hairline crack towards the top of the button it no longer responds whatsoever and I guess apple could fix it for just about as much as the phone cost but with it being brand new I’m not giving them more $ for a known issue they should repair

I can’t believe it. That’s exactly what happened to mine. I was listening to music and then it suddenly stopped, I checked it to see what happened and it was rebooting and there was a crack on the home button. I thought something must have somehow fallen on it but when? It was just sitting there. Hopefully I can get this fixed; I’m overseas.

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If apple know the home button is a issue why have they refused to cover it under warranty this very bad business for such a large and well known company This needs to change