iPhone 7+ home "button" cracked!!

This is clearly a flaw in the Apple h/w - I hope Apple service folks take notice and are proactive in fixing the glitch. I will not pay $169 because this clearly wasn't my fault. I don't think any of us should.

This same thing happened to me. I was on the phone and I heard it crack. I'm pretty sure it got too hot, because even now when I touch it, it's pretty warm. I'm heading to the Apple store today and I'll let you all know what they say.

I'm joining the list of people with this issue. My iPhone 7 Plus was working fine and I put it in my pocket (with nothing else in it). Next time I pulled it out, the home button was cracked, and now I need to use Assistive Touch and can't use Touch ID, which I used a lot. My iPhone is 1.5 years old and not under AppleCare, so I am hoping enough people have reported this issue that Apple is paying attention, but I'm not holding my breath.

Yes this is not right! One minute it is working fine, then the next there is a crack. Apple said because this is not a "known" issue, they cannot/will not cover the cost to fix it. They said there might have been a hairline fracture and then it turned into a bigger crack over time. Hard to disprove that of course. 😟

Also, Apple said it would reimburse everyone who had this problem if it is established as a “known” issue. So the more people that speak up about it the better. I’m planning on making a quick YouTube video explaining what happened.

Same thing has happened to my phone-

It was sitting on a bench, when i went back to it the home button was broken, then the overheating began and then i noticed the crack (It drains my battery now aswell). I went to Apple and they said i needed to pay for the repair.

This is Apples issue, they need to resolve it and replace these phones.

When I told Apple that this same thing happened to me they kept saying things like “I’ve worked for Apple for 11 years, and I’ve never heard of that happening. “ Then I show them this discussion thread and they say, “Well, we believe you, but you still need to pay for the repair because it is not a known issue. “ All of our stories are exactly the same. It cannot be a coincidence! Very frustrating.

I was refused help by the apple store - they offered me paying £139 for a replacement button but couldn't get it out of constant loop - disgrace the warranty is only 1 year but a clear internal malfunction. Very disappointed.

Bought a new iPhone 7 last night, got it all setup, was very happy with it, then went to bed. Got up this morning to find a small crack had appeared on the home button. I am taking this up with Apple and the shop where I bought it, and have an appointment next week. Will update here. Was wondering though, is it still ok to use the phone in the meantime? Or will the crack only get worse? It all seems to be working ok, fingerprint ID and everything, it's only a small crack on the edge of the home button (something I would put down to wear and tear on an older phone).

I had the same thing happen last week. My phone randomly shut off on me and did not want to turn on for a while. I held the lock button and took forever to reboot. Next thing I see Touch ID disabled and there’s a crack on my home button. All this happened by holding my phone, didn’t even drop it... crazy to see how many people have this same issue and we have to be charged. And my phone died once so far and takes forever to reboot and turn on. I hope they soon create a recall because this is ridiculous so many have issues whether they had it for a day or a year like me.

Just to update you about my situation, Apple decided to replace my phone but I have to pay 189€ for the "broken screen". My phone was in its second year of warranty, wich in Italy is only guaranteed by the reseller, and not by the producer.

same thing just happened to mine! my phone was just laying on my bed and when I went to check it the screen was rebooting and my home button cracked and very hot. when it finally got to my home screen I was unable to get into my phone using my home button! I thought I was go crazy that my home button just cracked out of no where but it’s clearly not only me this has happened to! not impressed at all.. It would be understandable if I had dropped it but to have to pay for this out of pocket when it was out of my control is very annoying.

Same problem happened with my iphone 7. I was charging it, came back to use my phone and it was turned off. Turned it on again, took long time to boot then a message appears that the home button failed to start . Since then the home button heats and a crack appeared on it. Strange that a company like Apple, wants to loose customers for cheap products they use even though we are paying for a high quality product. Very disappointed. Warranty just ran out and the amount they are asking for is imaginable, 70$ less from a brand new phone. They must be joking!

Contacting Apple is a joke they blame everything on physical damage looking at these threads a lot of people had this issue but I guess blaming it on the consumer is the easiest way to get out of fixing a defect

Exactly the same here. Iphone 8 Plus charging on bedside overnight and in the morning the home button was cracked. The phone has never been dropped. Took it to Apple Store today and they go by some cheat sheet that says "Multiple cracks to screen, home button etc" are not covered by warranty. There was an accompanying picture of a smashed iPhone. They said I had to pay for a new screen (£160). I said it clearly is a fault and escalated to a manager who was of no help. Practically called me a liar when he said it was impact damage eventhough I told him it had been sitting on my bedside table. Got it referred to their engineers but I know what they are going to come back with!!! I am just waiting for their response. I have to use the stupid soft home button and its driving me mad!! Apple have got to address this problem.