iPhone 7+ home "button" cracked!!

Same thing happened to me on Christmas day. Took a few pictures of my family. Sat my phone on the coffee table to while I picked up a few things in the living room, walked back over and picked it up to start taking some more pictures and had the Touch ID not working error, but noticed right away that the haptics on the home button wasn't working. My phone was in a LifeProof case (had been since the day I bought it) and I could see the cracks through the protective film of the case. Took the phone out of the case and could feel the cracks in the home button. It cracked in a few different directions. After figuring out how to get in to it so I could turn on the 'on screen home button', I noticed it was hot to the touch. Later that day, I also noticed this was causing the battery to drain pretty quick. Had this 7+ for a little over a year so no warranty available. From there I spent the rest of my Christmas day trying to figure out what to do and ended up spending most of the next day driving to different AT&T stores to track down buying a replacement phone. When I found this post a couple of days ago, there were 702 'I have this question too's' and it's at 712 today and most of the descriptions here are the same as what happened to me, so it looks like this is still happening. So... is there a short happening behind the button, heating it up to the point that the glass button cracks while it's sitting there? It's sort of a blindside when you put your phone in a heavy duty case, take great care of it and then it cracks literally from the inside out. :(

I’ll also join the group on this one. I was working with my iPhone 7 in my pocket with nothing else. I pulled it out to text my wife with no problem. 10 minutes later I grab it and it’s rebooting with a small crack across the home button. Comes up with the message that Touch ID isn’t responding. Took it to the Genius Bar that night where they said it it would be $315 to fix it (replace the screen). Now the battery is draining extremely fast and the “button” is heating up sporadically. I’ve only had this phone for a year. It replaced my first one when that one quit getting cell signal. Now I’m stuck between having to charge my phone every few hours or spend the money to get a new one. This wouldn’t bother me if I had damaged it, but clearly this is a problem with the phones that Apple should fix.

iPhone 7 Plus, charged up in my car then carried in my pocket with nothing else, 15 mins later pulled phone out and found cracked home button. Thought I was unlucky and had bumped it without knowing but looks like apple has a design fault on there hands, after reading all the responses.

My phone has a military case with screen protector. Now the phone drains the battery and the home button is getting hot. Was quoted $320 for new screen and button, not worth the money. Just using assistive touch for the last 6 weeks.

I think this will be my last apple phone which is a pain because everything I own is apple, disappointing.

Has any one had the home button replaced and confirm if the new buttons are an upgrade?

This exact scenario happened to me. After having it for just 6 weeks, my iPhone 7 was in my pocket on its own. When I went to open the phone but the home button seemed to no longer work and I noticed a small crack on the button (rest of phone totally untouched). A few days later I notice that my brand new phone no longer holds its charge anywhere near as well as it did before this happened, and the broken home button heats up periodically throughout the day - this is usually when the battery drains the quickest.

I went to the flagship London Apple store to get this seen to, having read this and a few other forums I knew that they would assume that I broke the home button myself via some kind of impact, and this is exactly what they said. I highlighted this forum and the fact that over 700 people have had the same issue, but they quickly dismissed as 'just the Apple community' and they said there was nothing they could do - because of the way the crack appeared it must have been down to impact. As for the battery, they ran a test and said it appeared to be working fine, and had nothing to offer about why the button heated up / why the battery is worse now than before - other than I must be just using it a lot. All in all, very disappointing and frustrating as they were essentially saying that I was wrong.

I was offered for it to be repaired at around £160 which I obviously refuse to pay. If this had been my fault, I would either live with it or pay up, but this is clearly a manufacturing flaw that Apple have yet to recognise. As a customer I feel totally powerless as I am stuck in a 2 year contract with a faulty phone.

This is my work phone (iPhone 7) and woke up to the Apple logo flashing on and off. The phone was in my coat pocket on the couch, no drops or nothing. Pull the phone out of coat pocket and see that the home button is cracked and actually has a small collapsed portion. I plugged in my charger to see if the phone was dead (although last time I used it, had plenty of battery). I tried touching the home button and noticed it was quite hot to the touch, so I unplugged it. I then tried the update/restore from iTunes. It downloaded twice and when finished both times, it still has the flashing logo. I've had the phone for 14 months and mainly used it for taking photos at work, sending emails and calls or texts.

Had a good win and had my screen and home button replaced under warranty, once my home button was damaged it drained the battery and caused it to get hot.

If your button cracked and got hot while charging contact Apple support and your local Apple repairer and work with them to resolve the issue. If your phone has no other physical damage you should have a good case for warranty.

I am very happy with my outcome, hopefully the home button won't crack again.

Maybe this was the reason with Apple moving away from this home button design?

This also happened to me. I had my iPhone 8+ on the charger, connected to my iMac. My home button was being unresponsive and it soon restarted by itself. Then a message said “Touch ID cannot be activated on this iPhone” I pressed on it. It was so hot that it burned my finger and it cracked.

Contact apple, i have had mine repaired under warranty.

People should lodge the issue especially if in the warranty period and the home button cracked while charging.

There is a real issue with this and the more people to report it will help everyone else.

I was on support with Apple doing troubleshooting on what could have possible caused the home button to stop responding on my dads phone number I removed it from the brand new packaging put it directly in the otter box defender case and put it back in the shipping box because the SIM card wasn’t working and we got the replacement SIM card I went to put it in and the home button had moved to the screen the box was never moved or dropped between initial setup and replacing the sim Apple support said is the home button cracked I said no we have never even got to use the phone I took the cover back off looked at the home button it was cracked they blamed it on physical damage I guess the answer to your question is yes as soon as it was found cracked it never worked the entire button than is defective. A brand new phone now junk in my opinion and apparently I’m not the only one who has Experienced this by far.

Yes , same ( sh*t ) here i just pushed on the homebutton ( iphone 7 )and it cracked.

And indeed they say its not covered by the warranty.

Yes me 2

Same here but I dropped my 8 plus, the home button cracked but somehow still kind of works. Touch ID works intermittently and when I try to press the button it acts as if I pressed it numerous times

Do like I did, switch to Samsung!