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Hdm0 Author

Level 1

51 points

iPhone 7+ home "button" cracked!!

So, earlier this week I went to unlock my phone by using the home sensor and it wouldn't work. A message popped up and said my I'd touch wasn't working and my assistive touch button was on the screen. So I pressed on it to see if it would work (I was hoping guys) and it cracked. Now obviously there is no way I could have pressed down hard enough to crack it. I have never dropped it. I have a case on it that lips over the front in case of a face drop. Lastly, only the home button getting cracked and there being no other physical damage seems a little far fetched for a dropped phone ( which I have never dropped). That all being said I went into apple today to explain and of course they do not cover it and it falls under accidental damage. $169 fee still under limited warranty. I'm not the first person this has happened to. I have read many people's stories about the same thing happening to them after what happend to me. I found it is actually a real thing that happens. Obviously it's a malfunction.. I was really disappointed that I couldn't fix the phone for a cheaper price or get a replacement. Anyone else have this issue?

iPhone 7 Plus, iOS 10.3.3

Posted on Sep 16, 2017 9:29 PM

Best reply

Hdm0 Author

Level 1

51 points

Posted on Sep 17, 2017 7:35 AM

I went to my closest Genius Bar yesterday. He told me what I said in my original post. That the glass needed to fixed but basically their is no way the button broke under my touch alone (which it did). It is still under limited warranty since I have only had it 7 months. $169. I didn't get offered a replacement only if their were other things wrong that were covered under limited warranty. It wouldn't be a big deal to pay the $169 if I knew I dropped it it was my fault but like I said I didn't drop it. I pushed the home sensor and it cracked.

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73 replies

Aug 21, 2018 4:09 PM in response to Hdm0

Same thing on my iPhone 7. Button cracked overnight while plugged in on nightstand. Now the battery drains and phone overheats.

JCh28

Level 1

4 points

Dec 12, 2018 11:48 PM in response to Hdm0

Same here but I dropped my 8 plus, the home button cracked but somehow still kind of works. Touch ID works intermittently and when I try to press the button it acts as if I pressed it numerous times

EPepr

Level 1

12 points

Mar 9, 2019 10:47 PM in response to mathew121

If apple know the home button is a issue why have they refused to cover it under warranty this very bad business for such a large and well known company This needs to change