iPhone 7+ home "button" cracked!!

Contacting Apple is a joke they blame everything on physical damage looking at these threads a lot of people had this issue but I guess blaming it on the consumer is the easiest way to get out of fixing a defect

Exactly the same here. Iphone 8 Plus charging on bedside overnight and in the morning the home button was cracked. The phone has never been dropped. Took it to Apple Store today and they go by some cheat sheet that says "Multiple cracks to screen, home button etc" are not covered by warranty. There was an accompanying picture of a smashed iPhone. They said I had to pay for a new screen (£160). I said it clearly is a fault and escalated to a manager who was of no help. Practically called me a liar when he said it was impact damage eventhough I told him it had been sitting on my bedside table. Got it referred to their engineers but I know what they are going to come back with!!! I am just waiting for their response. I have to use the stupid soft home button and its driving me mad!! Apple have got to address this problem.

This happened to me as well.

My home button cracked without any physical cause. It is now very warm and my battery is draining quickly. Not to mention very long boot up times.

My phone was charging as well. When I picked it up to use it the button was cracked.

No it cracks on it’s own and than the home button moves to the screen the fingerprint sensor no longer works and it becomes and annoyance to use

This also just happened to me the other day on my iPhone 7. Apple does some funny things with their devices especially when there are newer devices out.... I now have a nonfunctioning home button as a result of nothing obviously 🙁

Exact same thing happened to me!!! IPhone 7 was working fine. Looked down and saw the reboot logo, then “Touch ID is disabled “ then I saw the crack. Didn’t drop it. Now I feel the button heated up sometimes. Going to the Genius Bar on Friday.

Also to add onto my last reply my home button constantly heats up to the point where it burns if I touch it or it’s in my pocket. Crazy how a phone can hurt someone and not be replaced for free when it’s clearly their issue.

I’ve dropped my phone many times, but I keep it in an otter box and it has no scratches or damage at all. I was very surprised to find my home button cracked and not working from just sitting it in my car while I loaded up the car to head to the beach. I’m disappointed that Apple doesn’t seem to be recognizing this issue. For those of you who paid for repair, does the long reboot issue resolve after repair?

So sad - same thing happened to me. I was listening to music in my car (phone down), all of a sudden the screen went blank and it said "touch ID disabled".

I really hope Apply recognizes that this is an issue and fixes it soon.

Same here... I have an IPhone 7... not a plus just the regular IPhone7. This morning I got a message saying my Touch ID wasn’t working so I went to touch my home button and it was cracked... I used it before bed and there was no issue (I never drop my phone... no other physical damage AT ALL) Then I wake up this morning and my $700 phone completely malfunctioned... and I’m not even wasting a drive out to Apple because I already know what they’ll say... and I’m a college student who doesn’t have thousands of dollars in my account... so until I get money to get a phone that’s actually worth $700, I’m depending on assistivetouch...

My IPhone 7plus has a cracked home Button to it just happened and it was not dropped or touch the home button gets really hot too and my battery run low all the time it is on 11months old and it was a Birthday present feeling very sad I do t know what to do now

This just happened to me. I was using my phone one minister. Went to use it again and the home button stopped working. I realized it was cracked. I dud t drop it or anything. The phones not even a year old!

So aggravating my dad just got one last week iPhone 7 hasn’t dropped it barely touched it today the home button popped on the screen it’s in a defender otter box no damage whatsoever and it’s cracked I’ve always been a diehard Apple user but to not recall this with so many people who have this problem when after we paid direct for the phone we can’t afford another $169 or whatever it is to fix the home button and of course it’s blamed on damage which is totally not correct smh

It could barely be seen their is a small hairline crack towards the top of the button it no longer responds whatsoever and I guess apple could fix it for just about as much as the phone cost but with it being brand new I’m not giving them more $ for a known issue they should repair