Level 1

51 points

iPhone 7+ home "button" cracked!!

So, earlier this week I went to unlock my phone by using the home sensor and it wouldn't work. A message popped up and said my I'd touch wasn't working and my assistive touch button was on the screen. So I pressed on it to see if it would work (I was hoping guys) and it cracked. Now obviously there is no way I could have pressed down hard enough to crack it. I have never dropped it. I have a case on it that lips over the front in case of a face drop. Lastly, only the home button getting cracked and there being no other physical damage seems a little far fetched for a dropped phone ( which I have never dropped). That all being said I went into apple today to explain and of course they do not cover it and it falls under accidental damage. $169 fee still under limited warranty. I'm not the first person this has happened to. I have read many people's stories about the same thing happening to them after what happend to me. I found it is actually a real thing that happens. Obviously it's a malfunction.. I was really disappointed that I couldn't fix the phone for a cheaper price or get a replacement. Anyone else have this issue?

iPhone 7 Plus, iOS 10.3.3

Posted on Sep 16, 2017 9:29 PM

73 replies

LJRamey

Level 1

10 points

May 16, 2018 8:26 PM in response to Hdm0

Exact same thing happened to me!!! IPhone 7 was working fine. Looked down and saw the reboot logo, then “Touch ID is disabled “ then I saw the crack. Didn’t drop it. Now I feel the button heated up sometimes. Going to the Genius Bar on Friday.

Aug 3, 2018 7:34 PM in response to cindy2789

Also to add onto my last reply my home button constantly heats up to the point where it burns if I touch it or it’s in my pocket. Crazy how a phone can hurt someone and not be replaced for free when it’s clearly their issue.

Aug 16, 2018 2:58 PM in response to Hdm0

I’ve dropped my phone many times, but I keep it in an otter box and it has no scratches or damage at all. I was very surprised to find my home button cracked and not working from just sitting it in my car while I loaded up the car to head to the beach. I’m disappointed that Apple doesn’t seem to be recognizing this issue. For those of you who paid for repair, does the long reboot issue resolve after repair?

Oct 24, 2018 12:25 PM in response to lindseyfromrockmart

So sad - same thing happened to me. I was listening to music in my car (phone down), all of a sudden the screen went blank and it said "touch ID disabled".

I really hope Apply recognizes that this is an issue and fixes it soon.

Feb 9, 2019 11:17 AM in response to Hdm0

Same here... I have an IPhone 7... not a plus just the regular IPhone7. This morning I got a message saying my Touch ID wasn’t working so I went to touch my home button and it was cracked... I used it before bed and there was no issue (I never drop my phone... no other physical damage AT ALL) Then I wake up this morning and my $700 phone completely malfunctioned... and I’m not even wasting a drive out to Apple because I already know what they’ll say... and I’m a college student who doesn’t have thousands of dollars in my account... so until I get money to get a phone that’s actually worth $700, I’m depending on assistivetouch...

EPepr

Level 1

12 points

Mar 9, 2019 3:13 AM in response to mathew121

My IPhone 7plus has a cracked home Button to it just happened and it was not dropped or touch the home button gets really hot too and my battery run low all the time it is on 11months old and it was a Birthday present feeling very sad I do t know what to do now

kandy225

Level 1

4 points

Mar 14, 2019 8:05 AM in response to Hdm0

This just happened to me. I was using my phone one minister. Went to use it again and the home button stopped working. I realized it was cracked. I dud t drop it or anything. The phones not even a year old!

Apr 27, 2019 10:42 AM in response to Hdm0

So aggravating my dad just got one last week iPhone 7 hasn’t dropped it barely touched it today the home button popped on the screen it’s in a defender otter box no damage whatsoever and it’s cracked I’ve always been a diehard Apple user but to not recall this with so many people who have this problem when after we paid direct for the phone we can’t afford another $169 or whatever it is to fix the home button and of course it’s blamed on damage which is totally not correct smh

May 5, 2019 10:49 AM in response to doutimi

It could barely be seen their is a small hairline crack towards the top of the button it no longer responds whatsoever and I guess apple could fix it for just about as much as the phone cost but with it being brand new I’m not giving them more $ for a known issue they should repair

Hdm0 Author

Level 1

51 points

Sep 17, 2017 7:35 AM in response to Kappy

I went to my closest Genius Bar yesterday. He told me what I said in my original post. That the glass needed to fixed but basically their is no way the button broke under my touch alone (which it did). It is still under limited warranty since I have only had it 7 months. $169. I didn't get offered a replacement only if their were other things wrong that were covered under limited warranty. It wouldn't be a big deal to pay the $169 if I knew I dropped it it was my fault but like I said I didn't drop it. I pushed the home sensor and it cracked.

Kappy

Level 10

362,007 points

Sep 16, 2017 10:09 PM in response to Hdm0

If your iPod Touch, iPhone, or iPad is Broken

Apple does not usually fix iDevices except for screens and minor work they can do in their shop. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model. You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple: You can make an appointment at the Apple Retail Store - Genius Bar and take it in for service. You can also look for an Apple Store - Find a Store - Apple. You will find respective repair costs in the appropriate link:

iPod Service Support and Costs

iPhone Service Support and Costs

iPad Service Support and Costs

Feb 25, 2018 9:52 AM in response to Hdm0

I have this issue RIGHT NOW. Wish me luck

Mar 20, 2018 11:19 PM in response to Hdm0

Why is this happening!!! This is the second phone I’ve had do this. I don’t use my phone more then anyone else, it’s not like I’m the hulk w/ my phone... There has to be a better fix!

Jun 21, 2018 11:56 AM in response to Hdm0

Me too! I can't believe this reading

Jun 27, 2018 5:24 AM in response to Hdm0

Me too! After unboxing and charging the iphone the first time the homme button got hot and cracked.

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iPhone 7+ home "button" cracked!!