iOS 11 touch screen issues 6S

After installing iOS onto my iPhone 6S I go to input my passcode and the touch screen does not work. I've hard reset my 6S more than 15 times. One of those times I got the touch screen to work. I was able to unlock the phone in. I had to reboot for some reason and the issue is back. I did not have this issue with my phone AT ALL before iOS 11 today. Except with the beta. Now I am stuck hard resetting my iphone. Does anyone have a solution for this issue?? Anyone know to downgrade back to iOS 10.3.3?


Update: Just got it to work after 10 more hard resets. I log in. After a while the screen goes back to passcode and the touch screen stops working again...WHATS GOING ON? I can unlock the phone using touch but that's about it. I'm getting tired of these software issues...

iPhone 6s, iOS 11

Posted on Sep 19, 2017 1:37 PM

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154 replies

Jan 2, 2018 2:29 AM in response to empgdca

Hi David,

I understand. I was sooooo frustrated when this started to happen. At the moment, lucky me, this issue is fully out. What helped me for a while always was putting phone to DFU mode, downloading some files to phone in DFU mode and also trying to downgrade to iOS 10(even its not signed for ip6 anymore) and opening phone, disconneting baterry, disconeting all display conectors, putting them back and again connecting baterry....... that made it working for a while and now with last updates I have zero issues. Even response of system and baterry life is fine...

Tomáš

Sep 29, 2017 7:00 AM in response to Astrododo

In response to my own post. There are clearly users with other than iPhone 6's judging by other threads on the board. The most common, but not exclusive, connection is third party screen replacement but there are some users who have had no repairs and still have the same issue. Excessive heat during updating/reinstallstion has also been mentioned.


Here's an interesting thread on the subject that I've just added to.

Re: iOS 11 incredibly slow on iPhone 7 Plus


Please follow up if any any one has or reads of anything further.

Nov 3, 2017 5:14 AM in response to jono91702

I have a 6S+ that sometimes gets a non responsive touch while using the phone.I've started noticing this issue after updating to iOS 11.0.3. This happened pretty often. After updating to iOS 11.1 the problem didn't go away. Now the touch sometimes becomes unresponsive when trying to make a call or ending one. After pressing the lock button a couple of times the touch works again. The phone was never dropped or held in a tight pocket and it's protected by a Ringke Armor Max case. The screen was never replaced. Should i send my phone to an Apple authorised service center ?

Dec 13, 2017 1:57 PM in response to jono91702

Same deal. iPhone 6 Plus. Original LCD, never been repaired, been protected and treated really well, yada yada.


Started having issues about three IOS 11 upgrades ago, so probably 11.0.x or 11.1. Didn't pay attention until I realised that something was seriously wrong and I'd been through an upgrade or two and the problem was still there.


The touch screen locks up randomly.


The touchscreen fires random keystrokes - just hovering a finger above the screen will fire a stream of garbage into a text message for example. Trying to touch a specific key on the keyboard will fire the wrong key or keys - before the finger gets to the keyboard the touchscreen has already chosen a different key.


In horror I watched the touchscreen scroll through my messages in Outlook - one every second or so, working its way down my inbox, marking each as read. For me read/unread is a primary marker of whether a client issue has been handled. By the time I noticed, and realised, what was happening, grabbed my phone from my desk, and closed outlook, I had about 1/2 day of detective work to do to get my erstwhile 'to-do' list back together.


Notice that the phone was laying flat on my desk - my hands nowhere near it - but unlocked with Outlook open (which is unusual for me - security is a concern) - and the touchscreen was still going haywire.


I spent, literally, 45 minutes trying to send a three sentence SMS. Required a lot of lock/unlock cycles (usually unfreezes the touchscreen). Then with the touchscreen firing a stream of garbage into the keyboard, and the keyboard auto-correcting that stream of garbage even as I tried to delete it, and then the touchscreen wholesale freezing every other millisecond, it just became impossible to get those three sentences in place and sent. Oh, and it was screwing with the recipient list even as I was trying to edit the message body. Incredible stuff.


Then there's the routine inability to even unlock the phone. Touchscreen freezes. Can't unlock iPhone. iPhone is a brick in a shiny case. Business day stops until iPhone wants to work again. Power off/Power on. Wait. Hope.

Jan 1, 2018 12:15 PM in response to donbuckley

I'm having this issues, despite my iPhone 6S (128Gb) being a genuine Apple one (recently replaced with one of their own fresh replacements due to the 6S battery problem issue - mine was actually swelling up in the case!) - so I have had a completely fresh install either September or October, and started having problems in early November.


As soon as I upgraded to IOS 11.0.1 I started having problems, and they have continued! Today, for example, the screen has frozen multiple times, making the phone a brick. The OS is clearly running fine in the background, as I can close and re-open the phone (using a fingerprint) and double tap to get to the APP switcher... but the screen is dead. I'm currently on IOS 11.2.1. I am loath to try to go back to 10.3.3, if it is even still available, as I have various secure Apps (like banking apps) which need time consuming setup processes. But will, if it really makes all the difference!


Sometimes the screen works again in a few seconds, other times it can take minutes (even up to half an hour or more). If it is having a (longer) issue, I can hard shutdown (both buttons for 5s or more, and restart) the phone many times with no improvement... but eventually it does usually come back.


It seems totally random. I've had completely trouble free days, and whole days when I can hardly use my phone for 5 minutes without the problem occurring. I've tried removing reduce motion, turning off find the iphone, and removing and resetting passcodes and fingerprints.


I'm going to arrange a genius bar appt soon to try to see what they say.

Has anyone on this thread had any more info since mid December?

David

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iOS 11 touch screen issues 6S

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