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jono91702 Author

Level 1

38 points

iOS 11 touch screen issues 6S

After installing iOS onto my iPhone 6S I go to input my passcode and the touch screen does not work. I've hard reset my 6S more than 15 times. One of those times I got the touch screen to work. I was able to unlock the phone in. I had to reboot for some reason and the issue is back. I did not have this issue with my phone AT ALL before iOS 11 today. Except with the beta. Now I am stuck hard resetting my iphone. Does anyone have a solution for this issue?? Anyone know to downgrade back to iOS 10.3.3?

Update: Just got it to work after 10 more hard resets. I log in. After a while the screen goes back to passcode and the touch screen stops working again...WHATS GOING ON? I can unlock the phone using touch but that's about it. I'm getting tired of these software issues...

iPhone 6s, iOS 11

Posted on Sep 19, 2017 1:37 PM

Top-ranking reply

hsudog

Level 1

9 points

Posted on Sep 19, 2017 1:53 PM

I am having the same problem iPhone 6s 64GB. Was working fine under 10.3.3. After update to iOS 11, the touch screen is non-responsive. Have updated from itunes 3 times, and many hard resets, and nothing works.

View in context

154 replies

Oct 5, 2017 7:49 AM in response to Chongthu

That will not work. After installing, your phone connects with Apple, which will not authorize the downgrade. You are stuck with iOS11. Either you wait until the next update and hope for the best, or replace the screen with a compatible one from Apple or from somewhere else (there are some aftermarket screens that are compatible as long as the IC controller is original, but make sure it has been tested beforehand).

Oct 5, 2017 10:08 PM in response to Chongthu

Just download the firmware file for 10.3.3 and restore as normal, shift+restore will bring the file select option.

Apple stopped signing 10.3.3 yesterday but surprisingly they are again Signing 10.3.3, looks like they are overwhelmed by the customer care incoming requests and thought to let people downgrade iOS.

Oct 5, 2017 10:38 PM in response to valdemar_st

The IC is on the motherboard of most iPhone versions, but it is on the screen of 6S and 6S+. That is the problem and that is why other models with replaced screens still work. There are aftermarket screens for 6S that contain an original IC (i.e. the same Apple uses) and those work perfectly even if the rest of the screen is not.

Chongthu

Level 1

4 points

Oct 8, 2017 10:44 PM in response to lparihar9

THANK GOD APPLE.... FINALLY

I just downgraded to 10.3.3 and now my phone is working normally as before

APPLE IS SIGNING 10.3.3 AGAIN.... SO NOW YOU CAN GO AHEAD AND DOWNGRADE TO 10.3.3

GUYS DOWNGRADE RIGHT AWAY... YOU DONT KNOW HOW LONG IT WILL BE SIGNING AGAIN

Oct 9, 2017 1:09 AM in response to Dogcow-Moof

My wife’s phone having then same issues that how I Foundr this thread. Doesn’t Apple give a ****? Not so sure, 3 new iPhones been released after s6 think they’d giving everyone a push to upgrade. Love my s6 no need for the new phones. They control their market, it’s brilliant

Oct 10, 2017 2:32 AM in response to Syarifmf

Are you sure? If the battery is worst than 11.0.1 and 2, it means that you were able to run those as well and we know that those cause the touchscreen issue. Are you sure you are talking about the same problem? The problem we are discussing here is that after installing iOS11 (including 11.1 beta 1, 11.0.1 and 11.0.2) the touch screen does not work at all. You cannot unlock your phone or do anything. Is this the problem you are referring to? Just to confirm.

nociking

Level 1

4 points

Oct 11, 2017 5:45 AM in response to jono91702

I had same issue with my Iphone 6 64GB. Since update to iOS 11.1 beta 1. My screen is replaced with aftermaket. I tested many time, what can cause this isseu and I found that must be software. Today I updated to iOS 11.1 beta 2 and since update, no issue pop up. Hope that update to latest beta version will help the others.

DeShada

Level 1

4 points

Oct 11, 2017 1:46 PM in response to jono91702

Apparently, iOS 11.0.3 fixes our issue with 6s iphones

- Fixes an issue where audio and haptic feedback would not work on some iPhone 7 and iPhone 7 Plus devices

- Addresses an issue where touch input was unresponsive on some iPhone 6s displays because they were not serviced with genuine Apple parts"

Oct 11, 2017 6:57 PM in response to lparihar9

Okay so I guess I need to take my word back, Apple launched iOS 11.0.3 update that specifically addresses the 6s issue. That's really great! But this time i'll pay safe cause I know I won't be able to downgrade. So I'll wait for a week or more before installing it.

Oct 11, 2017 9:59 PM in response to DeShada

Well, gentlemen, it seems time to disperse. My 6s work fine on 11.0.3, there are no problems with the display. The only question to Apple - why it was impossible to solve this problem at the beta stage?

Oct 11, 2017 11:10 PM in response to valdemar_st

I guess it is because most beta testers have original screens and most Apple fans will not replace their screens with aftermarket ones. I would have never thought of installing the screen I have if I had had an Apple store close to me. But it is rather far away, it broke in the middle of the week and I did not want to wait until the weekend without my phone. I went to an official reseller, naively thinking they would use original parts and it was not cheaper than Apple itself. Once and no more. I will always go to Apple. I prefer to pay a little more (that is why I use Apple in the first place) and have an original replacement.

Oct 11, 2017 11:17 PM in response to Macmelman

In my case, I break the screen, buy it for $60 and change it myself in 10 minutes. The alternative is to replace the authorized service for $200 and I do not have the exact certainty that this will be the original screen, since in Russia Apple officially prefers to change the devices entirely, without bothering to replace anything (for big money, about $400 for 6s)

jono91702 Author

Level 1

38 points

Oct 12, 2017 9:04 AM in response to Samkar0107

Apple is trying a minor PR blitz in this by saying the issue is exclusive to out of house repaired screens. Apple would never think about taking resoonsibility for the issue, although they should. I've always had 3rd parties fix my screens have never had an issue until this update...hmmm...

When my contract is up and my screen breaks again, Pixel here I come!

Oct 15, 2017 11:04 PM in response to DESNBUILD

That is a different problem. If you touchscreen works, even if slowly, the problem is not the one we have been discussing here. People even with original screens have reported the issue you have found. I would recommend doing a clean install (google it) of 11.0.3 and that may solve your problem.

Oct 15, 2017 11:16 PM in response to Dogcow-Moof

Hi William, I have the same problem. My 6s has never seen the service center, its 14 months old and has not been dropped (no physical damage). Had an OTA download - chose upgrade later and in front of my eyes the screen stopped responding. Don't tell us its a hardware issue. When apple does not have an answer to their software glitches it says ""hardware issue"". Do you think all of us are fools?

iOS 11 touch screen issues 6S