iOS 11 touch screen issues 6S

I am having the same problem iPhone 6s 64GB. Was working fine under 10.3.3. After update to iOS 11, the touch screen is non-responsive. Have updated from itunes 3 times, and many hard resets, and nothing works.

hsudog wrote:

I am having the same problem iPhone 6s 64GB. Was working fine under 10.3.3. After update to iOS 11, the touch screen is non-responsive. Have updated from itunes 3 times, and many hard resets, and nothing works.

Have you tried a full power down, i.e. turn phone of completely

and turn it back on?

Personally I am not having any issues with my 6S. I did however

close all apps and powered down, then powered back up before

doing the upgrade to iOS 11.

It does a little more than just a reset.

I think it will be solved with an update. Actually, iOS11 is not incompatible per se with aftermarket screens. Mine has worked a couple of times, and when it does, it does flawlessly for as long as you keep using your phone. Once you lock it, the problem resumes. In my opinion, this is related to the "technical problems" Apple has referred to to justify the lack of 3D touch in iOS11. Once 3D touch is back, I believe the problem will be solved. Apple knows about this as people have contacted them. I went to an Apple store this weekend here in Germany and told them about it; they were not really surprised to hear.

I have the same problem with an iPhone 7 Plus (UK). When it does eventually respond to a touch, there are no haptics availabl. The phone appears to be able to receive a call but I can neither answer it with a swipe nor does it ring. I also have no access to make out going calls or to connect to my voicemail.

Apple have spent around 8 hours on the phone over the last 6 days trying to resolve this issue, including retrieving crash logs via my iMac. Every conceivable combination of reinstall from a factory reset and rebuild from iTunes and iCloud backups as well as a fresh reinstall of iOS11.0.1 have been attempted and I've also tried the other suggestions mentioned here.

I have to give the customer support person every praise for her patience but despite all their best efforts so far, I still have an almost totally unresponsive device.

Out of curiosity, do any of your devices take almost 5 minutes to boot up and during the reinstalls, does the phone get extremely hot, as in almost untouchable? For reference, a full reinstall from iTunes after a full factory reset took 3 hours. I'm wondering whether the initial upgrade (which took forever and also significantly heated up the phone) has managed to do some electronic damage?

It's little consolation but at least I'm not alone here...

Easy! go to an Apple store and pay again for another screen. In any case, you can easily avoid updating your phone. Just don't do it. iOS11.0.2 does not solve the issue and there is little hope that iOS11.1 will (the available beta does not work), but I have hope Apple will address this in the next few months.

Looks like Apple is no more interested in fixing the issue but making everyone pay for Apple original parts. They did this with the fingerprint sensor and now appears they are trying the same with the touchscreen, so basically forcing us to only get our problems fixed from Apple Care at a far high cost.
I was so eagerly waiting for iPhone X but with this **** customer care and absolutely no regard for the money we put on the product, I'm done with Apple. if I don't get my 6s fully functional by Apple without paying for the screen this will be last Apple product I'll ever use.

I guess it is because most beta testers have original screens and most Apple fans will not replace their screens with aftermarket ones. I would have never thought of installing the screen I have if I had had an Apple store close to me. But it is rather far away, it broke in the middle of the week and I did not want to wait until the weekend without my phone. I went to an official reseller, naively thinking they would use original parts and it was not cheaper than Apple itself. Once and no more. I will always go to Apple. I prefer to pay a little more (that is why I use Apple in the first place) and have an original replacement.

UPDATE: iPhone 6, 64GB. Screen was changed for some aftermarket with previous owner. At the moment installing iOS 11.0.3 didnt help at all, same issue. Change of screen for original one did not helped also(lucky me, that I still can send this new screen back to seller). Today evening I will try to put there 10.3.3 via any 3rd party application, if does not help, bye bye Iphone 6 and I will use again my 5S with iOS 10 which works perfectly.....;-) but very sad about this Apple issue. Do you think that this week will be any update with next possible bug fix?

Hi Sumanta,

IOS 11.1 is now released. Can you confirm if this is working now for you. I have just installed it. So far, so good. but the issue happens to me after a night of sleeping when I wake up and check my phone. Cannot confirm until tomorrow.

Thanks,

Darrin

You may be right about motherboards, but this touchscreen issue is definitely happening on my iPhone SE too (and others on here are reporting problems with other iPhone models too) so whatever the problem is, it’s not restricted to the iPhone 6S. Conversely my partner’s iPhone 6S is working perfectly after upgrading to iOS 11 🤔

Idk but since you haven’t opened it up or did anything to the phone maybe you can bring it to apple and tell them the reason. Perhaps you may get lucky and they will give you a new replacement phone. I couldn’t do that cause I forgot about that and end up opening it to try to get the phone to work.

Just remembered, perhaps your iPhone 6S ison the very edge

of this issue:

iPhone 6s Program for Unexpected Shutdown Issues - Apple Support

and iOS 11 just put it over the edge.

did u replace your touch screen ?

Apple is aware of this issue and is working on a fix. I received two follow up calls from Engineering asking me to describe what happened and how I resolved it.