You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 11 touch screen issues 6S

After installing iOS onto my iPhone 6S I go to input my passcode and the touch screen does not work. I've hard reset my 6S more than 15 times. One of those times I got the touch screen to work. I was able to unlock the phone in. I had to reboot for some reason and the issue is back. I did not have this issue with my phone AT ALL before iOS 11 today. Except with the beta. Now I am stuck hard resetting my iphone. Does anyone have a solution for this issue?? Anyone know to downgrade back to iOS 10.3.3?


Update: Just got it to work after 10 more hard resets. I log in. After a while the screen goes back to passcode and the touch screen stops working again...WHATS GOING ON? I can unlock the phone using touch but that's about it. I'm getting tired of these software issues...

iPhone 6s, iOS 11

Posted on Sep 19, 2017 1:37 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 19, 2017 1:53 PM

I am having the same problem iPhone 6s 64GB. Was working fine under 10.3.3. After update to iOS 11, the touch screen is non-responsive. Have updated from itunes 3 times, and many hard resets, and nothing works.

154 replies

Oct 16, 2017 2:08 AM in response to jono91702

UPDATE: iPhone 6, 64GB. Screen was changed for some aftermarket with previous owner. At the moment installing iOS 11.0.3 didnt help at all, same issue. Change of screen for original one did not helped also(lucky me, that I still can send this new screen back to seller). Today evening I will try to put there 10.3.3 via any 3rd party application, if does not help, bye bye Iphone 6 and I will use again my 5S with iOS 10 which works perfectly.....;-) but very sad about this Apple issue. Do you think that this week will be any update with next possible bug fix?

Oct 16, 2017 4:48 AM in response to sumanta_b

Hello sumanta_b,


I

habe not found a solution. After upgrades to iOS 11 and having the touch screen not work I decided to downgrade to 10.3.3 when apple made it available again. I'll stay here until I get a new phone, an android. I can not afford to have my phone not working directly due to a problem Apple created.


I suggest calling Apple and/or creating another thread stating after 11.0.3 the touch screen still is not working.

Oct 29, 2017 3:16 AM in response to jono91702

Hi,

I was having the same non-responsive screen problem mentioned in this thread and found a workaround that works pretty well for me, most likely that Apple will not recommend doing so due to security concerns.


My device: iPhone 6, original screen (never broken), never jailbraked, started having the screen issue since iOS 11.0.1 through 11.0.2 and 11.0.3.

Tried hard reboots, Restore with iTunes, reset all setting and actually everything that was mentioned here. Nothing worked, screen not responsive most of the time and takes several reboots to have it responsive for a few clicks.


Workaround: disable Find My iPhone.

Settings --> Apple ID --> iCloud --> Find My iPhone

(You will need your Apple ID password in order to disable it).


Even since I disabled it, my device screen is back to work just perfectly well. Still have minor lags from time to time on specific apps but overall, this is much better.


Please try on your device and let us all know. I would really like to know if you find it useful.


Thanks,

Lior

Nov 3, 2017 5:14 AM in response to jono91702

I have a 6S+ that sometimes gets a non responsive touch while using the phone.I've started noticing this issue after updating to iOS 11.0.3. This happened pretty often. After updating to iOS 11.1 the problem didn't go away. Now the touch sometimes becomes unresponsive when trying to make a call or ending one. After pressing the lock button a couple of times the touch works again. The phone was never dropped or held in a tight pocket and it's protected by a Ringke Armor Max case. The screen was never replaced. Should i send my phone to an Apple authorised service center ?

iOS 11 touch screen issues 6S

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.